Reviews
Great customer service Alan was great and he knew what to
Great customer service Alan was great and he knew what to answer on all our questions also Rudy is so helpfull when we need to take our car to service GREAT PEOPLE!!!!!!!!!!!!!!!!!!!!!!!
Great customer service Alan was great and he knew what to
Great customer service Alan was great and he knew what to answer on all our questions also Rudy is so helpfull when we need to take our car to service GREAT PEOPLE!!!!!!!!!!!!!!!!!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have owned Jeep vehicles for nearly 3 decades.
I have owned Jeep vehicles for nearly 3 decades. I have dealt with service departments in a half dozen states. This has to be the worst dealership I have dealt with in a life of 60 years. They overbook appointments and then keep your car several days for a 2 hour repair. Their service advisors have to be tracked down to get an update on the car they are suppose to be calling you about. They are rude and act as if they are doing you a favor by allowing you to pay them for terrible customer service. The ONLY reason this place is still in business is people don't have the time to drive across town and use a different dealership. If you can avoid this place, do so! If you are part of its captive audience of local patrons, good luck.
I have owned Jeep vehicles for nearly 3 decades.
I have owned Jeep vehicles for nearly 3 decades. I have dealt with service departments in a half dozen states. This has to be the worst dealership I have dealt with in a life of 60 years. They overbook appointments and then keep your car several days for a 2 hour repair. Their service advisors have to be tracked down to get an update on the car they are suppose to be calling you about. They are rude and act as if they are doing you a favor by allowing you to pay them for terrible customer service. The ONLY reason this place is still in business is people don't have the time to drive across town and use a different dealership. If you can avoid this place, do so! If you are part of its captive audience of local patrons, good luck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
David Dew is absolutely the BEST!
David Dew is absolutely the BEST! He has made every experience smooth, and there unfortunately have been too many.
David Dew is absolutely the BEST!
David Dew is absolutely the BEST! He has made every experience smooth, and there unfortunately have been too many.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
He was very helpful.
He was very helpful. We were able to make a quick and fair agreement on my trade-in for my new vehicle. He had me in and out real fast and was very helpful. Thanks to him and Bernie.
He was very helpful.
He was very helpful. We were able to make a quick and fair agreement on my trade-in for my new vehicle. He had me in and out real fast and was very helpful. Thanks to him and Bernie.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a pleasure working with Julio, he is very
Always a pleasure working with Julio, he is very professional and always going beyond to help me get the car and deal I want.
Always a pleasure working with Julio, he is very
Always a pleasure working with Julio, he is very professional and always going beyond to help me get the car and deal I want.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a Jeep Gladiator Rubicon yesterday and I very
I bought a Jeep Gladiator Rubicon yesterday and I very happy with my new car. My salesman Alan helped me out a lot and made my experience great. I will for sure recommend my friends and family to buy their next car at this dealership.
I bought a Jeep Gladiator Rubicon yesterday and I very
I bought a Jeep Gladiator Rubicon yesterday and I very happy with my new car. My salesman Alan helped me out a lot and made my experience great. I will for sure recommend my friends and family to buy their next car at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very knowledgeable staff and they make you feel
Very knowledgeable staff and they make you feel comfortable with purchasing a vehicle. I told them what I was looking for and got exactly what I wanted and I got a great deal on top of that. This is the 3rd car I bought from them and plan on buying more in the near future !
Very knowledgeable staff and they make you feel
Very knowledgeable staff and they make you feel comfortable with purchasing a vehicle. I told them what I was looking for and got exactly what I wanted and I got a great deal on top of that. This is the 3rd car I bought from them and plan on buying more in the near future !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome experience, the staff is super friendly and very
Awesome experience, the staff is super friendly and very helpful to all my needs. Will come again!
Awesome experience, the staff is super friendly and very
Awesome experience, the staff is super friendly and very helpful to all my needs. Will come again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
TERRIBLE CUSTOMER SERVICE..
I am honestly so disappointed in this dealership. Their lack of communication and their response rate is the worst I have ever experienced. I purchased 2 vehicles on the 27th of last month and they still have not paid off the vehicle I traded in (I also left a deposit). Their excuse? They had not received insurance information WHICH I PROVIDED THE DAY OF PURCHASE. I have the copy that stated I did; why else would they release the vehicle to me if I hadn't? Also, I was lied to the day of purchase. They said I was approved with one bank, and 2 weeks later I received a letter from said bank stating I was denied. The next couple days pass by and I received a DocuSign from a completely different bank, and when I call Champion to see what is going on, they said they never told me I was approved with the first bank, and the financing will be done with another bank. I have requested multiple call backs from Jesus (Sales person) and from Edgar (Financing department), and I have yet to hear back. I am also waiting for their service department to call me back due to cosmetics on one of the vehicles that was not there when I saw the vehicle a couple hours prior. Jesus was notified before we left with the vehicles, and I made sure he provided me with a due bill (Still had to wait till the next day to get it). I have followed up multiple times and still nothing. I LOVE my new Jeep, but I REALLY wish I would have gone to a different dealership.
TERRIBLE CUSTOMER SERVICE..
I am honestly so disappointed in this dealership. Their lack of communication and their response rate is the worst I have ever experienced. I purchased 2 vehicles on the 27th of last month and they still have not paid off the vehicle I traded in (I also left a deposit). Their excuse? They had not received insurance information WHICH I PROVIDED THE DAY OF PURCHASE. I have the copy that stated I did; why else would they release the vehicle to me if I hadn't? Also, I was lied to the day of purchase. They said I was approved with one bank, and 2 weeks later I received a letter from said bank stating I was denied. The next couple days pass by and I received a DocuSign from a completely different bank, and when I call Champion to see what is going on, they said they never told me I was approved with the first bank, and the financing will be done with another bank. I have requested multiple call backs from Jesus (Sales person) and from Edgar (Financing department), and I have yet to hear back. I am also waiting for their service department to call me back due to cosmetics on one of the vehicles that was not there when I saw the vehicle a couple hours prior. Jesus was notified before we left with the vehicles, and I made sure he provided me with a due bill (Still had to wait till the next day to get it). I have followed up multiple times and still nothing. I LOVE my new Jeep, but I REALLY wish I would have gone to a different dealership.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Called prior to driving 45 minutes to look at a used car
Called prior to driving 45 minutes to look at a used car for sale in order to find out if they have add-ons. I was told they do have a $995 add on for a security device. I explained that I was not interested in paying for the add-on and I was told that the vehicle has been on site for a while and that they will negotiate on the price of the vehicle and so there will be no issue taking care of the add-on price. I drove the 45 minutes only to find out that they were not budging on price at all. The sales manager informed our sales person that he is not discounting the vehicle or the add-on at all. Complete waste of my time!
Called prior to driving 45 minutes to look at a used car
Called prior to driving 45 minutes to look at a used car for sale in order to find out if they have add-ons. I was told they do have a $995 add on for a security device. I explained that I was not interested in paying for the add-on and I was told that the vehicle has been on site for a while and that they will negotiate on the price of the vehicle and so there will be no issue taking care of the add-on price. I drove the 45 minutes only to find out that they were not budging on price at all. The sales manager informed our sales person that he is not discounting the vehicle or the add-on at all. Complete waste of my time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car