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Tracy Volkswagen

(76 reviews)
Visit Tracy Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday 10:00am–7:00pm Closed
New (866) 226-2884 (866) 226-2884
Used (877) 819-4058 (877) 819-4058
Service (866) 292-6314 (866) 292-6314

Reviews

(76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tracy Volkswagen from DealerRater.

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Good place

I was there trying to buy a gti, Sammy was very nice showing it. After they were ready to negotiate. I left to think about it but then this car was sold in couple days so I didn't get to buy it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Penal Code 470 PC California's forgery lawprohibits...

Penal Code 470 PC California's forgery lawprohibits knowingly altering, creating, or using a written document intending to commit a fraud.  This means that if, for example, you falsify loan documents -- perhaps altering the borrower's income and resulting ability to repay the loan -- you face additional forgery charges. This is my first car purchase from a dealership so I was not acknowledged of proper processing. Later to my knowledge my car purchase has been defrauded with the forgery of my signatures upon 12 documents.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dishonest Criminal institution.

Dealership refuses to honor its drivetrain warranty and after 6 communications still no word back. Total dishonest criminals. Please know that this dealership will not honor any agreement they have and will ignore you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

best service

Danny was very professional, keep me in the loop as to what I needed and how long I would wait. Work was done in a timely manor, I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Consistent Quality

I've been having my car(s) serviced at Tracy VW for 3 years now. When I moved from the South Bay my Jetta was still under a third party service contract. Even though it wasn't the same one they sold, they figured it out and honored it. That's when I knew they were good. After the contract was over, they continued effort to provide me with the right service at the right time. Simply put, I was never oversold. That's when I knew they were great. This year I added a used Touareg to my VW stable, it's been once...so far. I expect our relationship to continue long into the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thoughtful

The response from the salesman were very prompt and friendly. I received a couple emails about a Subaru, which I am still interested in I just need time to review my options and not 100% ready to buy just yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service with a smile

Had a very pleasant experience with the service department at Tracy VW. AJ worked with us in providing excellent customer care with our vehicle. He's knowledgeable and professional in his dealings with us. They're reasonable and fair priced. He gave me good valuable advice as well. I will always service my vws' here. AJ, Arjay and Danny are the best at what they do. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Knowledgeable and friendly staff

I'll likely have all of my Volkswagen vehicles serviced here as long as I live in the area. The service team is outstanding. Thank you Tracy Volkswagen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Check engine light on

Danny and his team have taken good care of my 2013 Jetta Hybrid since I purchased the car new. Even though I have moved quite far from Tracy I still bring there for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing experience!

I had a really great experience, everyone felt like they were family. They really helped and had great customer service. I would highly reccomend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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