Tracy Volkswagen

I had such a great experience leasing my new car at Tracy Volkswagen! From the beginning, Dean was so patient, kind, and positive. He never made me feel pressured and always treated me with respect. He really went above and beyond to help me get the car I wanted, and I truly appreciate everything he did to make it happen. The Sales Manager was also amazing. He was very patient, answered all of my questions, and made sure I felt comfortable with everything. Honestly, I couldn’t have asked for a better car-buying experience! If you’re looking for a new car, definitely stop by Tracy Volkswagen and ask for Dean. You’ll be in good hands! 🚗❤️

⭐ 1 STAR — I WOULD NEVER PURCHASE FROM TRACY VOLKSWAGEN AGAIN Our experience with Tracy Volkswagen has been disappointing from the moment we walked through the door and has somehow managed to get even worse AFTER purchasing the vehicle. We stopped at Tracy Volkswagen on our way home from college specifically to look at a truck my son had found online. We had just driven approximately four hours from San Luis Obispo and admittedly didn't look our best after a long day of traveling. Almost immediately, we felt like the first salesman sized us up, decided we weren't serious buyers, and couldn't be bothered to give us the time of day. He showed us the truck and then essentially pawned us off on the dealership's SHUTTLE DRIVER to accompany us on the test drive and help "sell" us the vehicle. I have never experienced anything like it. Eventually, another salesperson realized that we were, in fact, serious buyers. Unfortunately, the experience didn't improve much. Instead, we felt like we were being "worked" throughout the entire negotiation and treated as though we knew nothing about purchasing a vehicle. At every opportunity, it felt like they were trying to take advantage of that assumption. Here's the ironic part: WE BOUGHT THE TRUCK. WITH A CASH OFFER. This was also my son's first car-buying experience, so we intentionally involved him in the process. He negotiated a few smaller items himself, including having floor mats included with the purchase. It should have been an exciting experience for him. We picked up the truck the following day. The floor mats? Those took OVER A MONTH and approximately 10 phone calls before we finally received them. Unfortunately, that was only the beginning. It has now been approximately TWO AND A HALF MONTHS since we purchased the truck, and we STILL DO NOT HAVE THE LICENSE PLATES OR REGISTRATION. We have called Tracy Volkswagen ENDLESSLY trying to get this resolved. Instead of receiving a straightforward explanation or someone taking responsibility and fixing the problem, we are repeatedly passed around the salesroom and given different stories. No one seems willing or able to simply tell us what is happening and get it taken care of. The difference in attention before and after they received our money has been remarkable. This entire experience has been incredibly frustrating, particularly because it was my son's first vehicle purchase. What should have been an exciting milestone has instead turned into months of phone calls, chasing promises, and trying to get basic items that should have been handled as part of the sale. My advice to Tracy Volkswagen: Stop judging customers by how they look when they walk through your doors, stop assuming they don't understand the buying process, and most importantly, take care of your customers AFTER you have their money. We purchased the vehicle despite our initial treatment. After everything we've dealt with since, I would never purchase another vehicle from Tracy Volkswagen and could not recommend this dealership to others.

Never again do business here didn’t tell me extra expensive Stella after I’m signing.

This was by far one of the best experiences I've had at a service center in a long time. The gentleman here is so kind and helpful. I would definitely recommend bringing your vehicle here.

This store is very honest and friendly. I will definitely recommend my friend and family here.

They are good and friendly. They know what they are doing. They deserves a good review

In March 2023, I purchased a 2013 Volkswagen Passat TDI Sel from Tracy Volkswagen. I signed a Trade/Purchase Disclosure Form, specifically stating that the vehicle's emissions system had not been tampered with. However, After the purchase, the vehicle stalled and a turbo failure revealed that the car was actually part of the Volkswagen emissions scandal—a critical fact the dealership failed to disclose to me at the time of sale. Although I have invested $9,000 in repairs and rental fees and still owe $9,000 on the loan, the car is currently undrivable. Upon reviewing my documents, I discovered that my signature and my co-signer’s signature were forged on several warranty and GAP addendums that I explicitly declined, especially since the dealership claimed the car came with a "Lifetime Powertrain Warranty" that they now refuse to honor due to various loopholes. To make matters worse, while the final contract is dated May 23, 2023, the digital audit trail shows it wasn't electronically signed until June 17, 2023, and the GAP insurance company has confirmed that the policy was cancelled back in May 2023, leaving me with a fraudulent debt for products I never authorized.

My check engine light came on on my gently used Volkswagen Atlas RLine model, new to me, so I scheduled an appointment for service I laid for extended warranty at the time I purchased the vehicle I don't recall what all is covered I just know the engine and tranny was on there lol typical right. Overall,1 this dealership helped me find out what my warranty covered and found that I had an additional warranty that had not expired yet. End of story my catalytic converterer is bad and there for Tracy Volkswagin found out it is covered the ordered the part which is on back order, so now I'm waiting hoping it will arrive soon to get my baby fixed it's hard to find someone to work on these vehicles but when you have warranty and a great service dealership like Tracy Volkswagon with great customer service you wait could never go wrong. Thank you,

Great costumer service. Very pleased with the service I received from the front desk staff. Highly recommend this dealership.

The service was excellent with Daniel. He explained what was needed to fix my beetle. He was very polite.