Land Rover South Bay

We booked a service appointment for an oil and filter change, but the experience was extremely disappointing. No one greeted us upon arrival, the staff showed no courtesy, and the waiting area was dirty — tables unclean, the coffee machine constantly occupied by employees, and the coffee itself was terrible. The vehicle inspection was not performed properly — we were only told about “some oil leak” without any explanation or report. The manager scratched our car key while handling it, and they failed to set up the official Range Rover app. After this visit, we have no trust in this service center anymore.

I can't stress enough what an incredible experience I had yesterday selling my LR4 to Land Rover South Bay. Matt Lennon was incredibly professional and accommodating from the minute I walked in the door to the time he handed me my check. I felt taken care of and in trustworthy hands from my initial email and conversation via phone with Puria, to the final details with Matt. I have had Land Rover vehicles (LR3, LR4 and now a Range Rover) and this experience has solidified my commitment to the brand and to Land Rover South Bay. This was one of the best customer service experiences I have ever had.

Sales is a very poor experience at this dealership and I could not recommend them if you value your time. Shawn (salesman) and Chet (manager) have no regard for people's time when I simply needed to know how to pay. I inquired on a vehicle at 10:54am and 2 hours later I was still waiting to see if I can buy the car. In the past, I have purchased multiple vehicles from out of state and even another from a Range Rover dealer. This dealer instead it seems is trying to use me as a negotiating tool to leverage other buyers instead of just selling me a car for my wife. They gave me multiple stipulations of why they couldn't sell me this vehicle, but yet none of these were actual issues and instead were stalling tactics.

Everyone is Always Professional and Courteous. Kept me informed of the service required and costs. Contacted me when my car was ready, sooner than expected.

Brian White and the rest of the Service Team at Land Rover South Bay - Torrance are the best! Very responsive and great communication.

I'm so thankful to become apart of Jaguar Land Rover family. The service was excellent without pressure.

Fast professional knowledgeable service team and advisors very courteous. I will definitely return and recommend this dealership.

The best thing for me Is dealing with Evan whose professionalism is top draw. He explains everything in detail and always makes me feel like I am the King. All of the other employees are also helpful.

I was very pleased with the service for my JAG XJ. I was in and out within 1 1/2 hours. Evan is really pleasant to work with and has been my rep from the time I started servicing my car at this location.

Pretty straight forward easy experience. Alex wasn't pushy just kept it simple and David explain terms in a way I could understand. Two thumbs up for these guys