Jerry's Leesburg Ford

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4.6
(322 reviews)
Visit Jerry's Leesburg Ford
Sales hours: 11:00am to 5:00pm
Service hours:
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–8:00pm
Saturday 8:00am–3:00pm 9:00am–6:00pm
Sunday Closed 11:00am–5:00pm
New (888) 491-1657 (888) 491-1657
Used (888) 485-1836 (888) 485-1836
Service (888) 566-8293 (888) 566-8293

Inventory

See all 103 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2019.
For over 30 years Jerry's Leesburg Ford has provided an excellent choice of vehicles service and the customer service that brings it all together. Our entire staff takes tremendous pride in their work and is ready to assist you with any of your automotive needs.

If you are interested in a new Ford or our large variety of pre-owned vehicles our sales staff is committed to helping you with your purchase. We have a fully equipped service facility that performs all routine maintenance and all larger tasks which your vehicle may require.

We look forward to serving you. Visit us today!
Jerry's Got It!

Service center

Phone number (888) 566-8293

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.6
(322 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Fusion routine maintenance

Great service. The the service person with whom I dealt was knowledgeable and friendly. I trusted her completely.

5.0

2016 Ford Explorer

Jerry?s Ford Service department has great customer service, clean waiting area!

Dealer response

Hello Andrew, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

5.0

Expert staff

This service center offers some specific all wheel drive fluid exchange services that are not offered at many other Ford Service locations. I have been told when inquiring about them at another Ford service center that it was impossible. This location offers them and offers a warranty on the services. I believe this Ford location has superior expertise to other stores.

Dealer response

Hi Jeffrey, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

16 k maintenance

Very good Appointment process was good Staff was informative and friendly

Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1.0

Stay away if you value trust and your money

Do not trust. Investigation needee. Fire Chris in Sales Financing. I purchased a new 2021 Ford F-150 on February 21st, 2022 (Presidents Day). To this date, April 4th, 2022 I am still waiting on the $4K plus check that was due to me from my trade in. From the beginning, Chris the finance guy is completely incompetent and I am wondering if he is stealing money. I was approved for the zero percent for 60 months deal yet when I sat with Chris, he had already run my credit for other banks. So my credit took a hit for it getting run twice in one day. Then, he didn't even know your dealership was running a special deal. He had to go ask someone. Then he registered my vehicle in the wrong county. Chris told me that it may take up to a week for the payoff of my tahoe to go through and then another week or two for my $4K to be ready. "We will call you as soon as your check is ready and we can mail it or you can come get it." Fast forward two weeks and I am calling Chris, leaving a voice mail because the payoff for my tahoe was never sent. In the voice mail, I told him my bank still shows no payment and another monthly payment was coming up. Also can you let me know the status of my $4k. I got no phone call back from Chris, but noticed the very next day, my bank received the payoff (March 4th, 2022). A few weeks goes (3) by and still no phone call for me to get my $4K. So, I call you all, no answer on Chris's phone, I leave a voicemail, no call back the next day or two. I call you all again, no answer on Chris's phone, so I ask to speak to someone else who ensured me that they would leave a note for Chris, he would be in by 2pm the next day and would return my call. That day came and went with no phone call. So, I drive to your dealership and speak with John the sales manager who ensures me this will get fixed. Guess what, NOPE. A few more days go by, I call my bank and they tell me that they have been calling the dealership for a week to find out who to release the $4k to but have had no luck getting any returned phone calls. Sound familiar? NO COMMUNICATION. I am having to make the phone calls to track down your dealership mismanagement. Otherwise nothing would be happening. I drive to the dealership again on March 31st, 2022 to find John to tell him where your screw up is held up at. John was not working so I get to speak to Steven. Steve can't the problem either because Crystal in financing can't confirm who the check will get released to. This is when I meet the GM Bill Harned. Bill openly admits that this is all their fault but they can't do anything to fix it. He told me to call back on Monday April 4th, 2022 (today) at 1pm and ask for Steve and he will have an answer. Guess what.. I call at 1pm on the dot today and get no answer so I leave a message on Steves voicemail. 3 hours later I get a call back with information I had already gotten on my own (again) from the bank two days earlier. So the check will get released to you and here I am still waiting. You wont write me a check even though you know the check from the bank is coming to you. Because "we can't write a check until we can confirm the funds". So, I am still waiting on my money and a phone call. Neither of which has happened as it should or even as you said one single time for over 6 weeks. I want to know that this message goes above the GM at Jerry's Ford to someone who will hold this dealership and Chris accountable. I want to know how you plan on making this right in the end. I am happy to return your truck to your lot and drive off in the tahoe. If I can spend my money at another dealership, I will.

5.0

Owner

We aways use jerry , theee were many cars to choose from and the make the buying experience easy . The only think is 4 hours to complete is too long . Very draining . Other that that it was good

Dealer response

Hi Joseph, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

4.0

New truck purchase

Overall, a very good buying experience. Salesman spent plenty of time showing new safety features and dashboard & steering wheel controls.

Dealer response

Hi Thomas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

5.0

Travis/ Betty

Great customer service . Very friendly and explained everything I needed to know about my car.

Dealer response

Hi Travis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Jerry's Leesburg Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

5.0

Jerry?s Leesburg

Everything completed as expect. Great service. Everyone was friendly.