Reviews
Used Car buyers look elsewhere
We purchased a used vehicle from this dealer October 6th. When asked if they had a buyback, the salesman assured me that they stood behind the quality of their vehicles so no buybacks were offered. I purchased the vehicle and took it to my mechanic within the week who did an inspection and discovered multiple cylinder misfires from spark plug tubes filled with oil, leaking gaskets, and a warped valve cover, as well as motor mounts that need repaired. Repairs will cost an additional $1500-$2K and the vehicle is not safe for our teen to drive. I've reached out to the salesperson, sales manager, and general manager with no response. I'm unsure how this vehicle passed inspection and given the lack of response from this dealership, I would encourage people to find another dealer to purchase from.
- Customer service —
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Super Service
Great experience as always. In and out in just over an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Found a new awesome dealership
They were awesome, the other dealership put the wrong grade of oil in my mustang gt. The service advisor understood that the wrong type of oil can hurt my engine and they took care of it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Raigey, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jerry's Ford Leesburg service
Great service! Had my F150 in for 40k service. It was ready on time and the final charge matched the estimate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dave, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
glenda Grigsby
Couldn't have been easier or better. As a recent widow who has never had to deal with cars before, I was surprised how easy your team made it for me . Thank you so much and a special thank you to the lady who brought me home and brought the car back to me. Have already spoke to my son who has 5 fords in his family. As all of his five sons drive fords. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Glenda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Awesome Job Jerry?s Ford Leesburg
Thank you Jerry?s for the great service experience! Professional, courteous and awesome experience with my CMax ! You rock! Fast maintenance, awesome shuttle and drop off my car. Thank you for the wash! My CMax thanks you! ??Definitely 10++++ experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Great experience
great experience purchasing a new teuck and trading in the old
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Leonard, thank you for taking the time out of your day to tell us about your experience. At Jerry's Leesburg Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Amazing Staff
Steve and Phil were amazing to work with and I will be certain that I only purchase from them and Jerry?s Ford in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dante, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!
Owner
Sales rep was friendly knowledgeable and helpful. Always wanted an Explorer. They made it easy.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
VP/GM
Quick and Professional service. On time and willing to accommodate schedule for services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!