W.I. Simonson Inc.

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 6:30 PM

W.I. Simonson Inc. Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

6:30 AM - 6:30 PM

Tuesday

6:30 AM - 6:30 PM

Wednesday

6:30 AM - 6:30 PM

Thursday

6:30 AM - 6:30 PM

Friday

6:30 AM - 6:30 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2004

At W.I. Simonson, We offer Mercedes Benz complete line up of the latest NEW sedans, coupes, SUV, wagons, convertible, r

...

oadsters, hybrid, electric and AMG's in stock, along with used luxury cars by today's top manufacturers - new Mercedes-Benz, Certified Pre-owned Mercedes-Benz and other luxury and non-luxury quality pre-owned cars. Our sales staff will help you find that new or used car you have been searching for in Santa Monica.

"A landmark experience since 1937"

Service

Wheel Balance

$89.95

Tire Rotation

$29.95 and up*

Car Wash

Complimentary

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
393 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 8, 2018

    Volkan Sener is always helpful and responds in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2018

    Very easy and smooth. The staff quickly processed everything and I was in and out within an hour.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • September 4, 2018

    Excellent Mr Mazratian was outstanding in all steps. And the call the next day his day off was very much appreciated

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Roger Marley, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wi...shes, W.I. Simonson Mercedes Benz

  • 1.0 out of 5
    September 27, 2018

    I just got the second flat tire on a new eClass in the last 12 months. I ordered a tire for $250 on amazon, but couldnt wait for delivery. i called into... the service center and they told me they have the tire in stock. i show up and no one helps me for 20 minutes. then a service person comes to help and has me sit at his desk for another 20 minutes. finally he comes back and says they have the tire but now their technicians have left for the day! then i ask to let me just purchase the tire and go have it installed somewhere else. They have me pay and after waiting another 10 minutes, they bring me the tire but it's the wrong size! i let them know and they come back saying they actually dont have my size in stock! on top of everything else, they rip me off by charging me almost $400 for something amazon sells for almost half the price! What a joke!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 22, 2018

    Very poor customer service. My car went in for normal check up. They kept the car for 5 days ~ never called me until the fourth day, when I started calling... the service department. Service representative did not return any of my phone calls. Had to get the Service Manager involved. He called on the fourth night at 5:30 p.m. Called again several times on the fifth day ~ again had to get the Service Manager involved. Repair charges over the estimated amount ~ no one ever called me with the additional charges, which, by law, they have to do. Will find another mechanic who handles German cars or find another dealership who can be more customer service-aware. Other W.I. Simonson customers have told me the service level has plummeted drastically.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2018

    I realized a long time ago that once you are done with buying or leasing a car, you are dealing with the service dept. from then on. I have been very happy... with Tim as my service rep. and of course Jason who is a terrific manager.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ladan Kalili, we're glad you had such a wonderful experience with us! We hope you have a great day!

  • 5.0 out of 5
    September 13, 2018

    Jose was very professional. I am very satisfied with his help.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Svetlana Yanova, your satisfaction is our top priority. Thank you, and have a fantastic day!

  • 5.0 out of 5
    September 6, 2018

    Great customer service. Nice facility. Car was serviced on time without any issues.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maria Mancia, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

  • 5.0 out of 5
    August 29, 2018

    FIRST TIME LEASER. CHRIS RAPP MAKE THE TRANSITION SEAMLESS AND GUIDED ME THOUGH THE AUTO INNOVATIONS WITH SKILL AND UNDERSTANDING. EVERYONE AT SIMONSON... WAS EXTREMELY HELPFUL AS WELL.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Catherine Goldinger, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. T...ake care!

  • 5.0 out of 5
    August 27, 2018

    Tim my Service Manager is great! Pays attention to details!!! I will always go back to WI Simsonson for service! They treat you like a Queen!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Veronica Anthony, thank you for sharing your positive experience! We hope you have a great day!

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