Reviews
Write a reviewGreat Service, clean facilities
Speed of service, was scheduled for 4 hours and service was done in 2 hours, this allowed be to be home for lunch, I live in Ada, OK.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quentin, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Laura Morse, Director Reputation Management, Jim Norton Auto Group
good service -get my car in and out asap!
I can get my car right in. They explain what I need done for my vehicle, and I trust this dealership. I feel this trust comes from TJ Campbell that has helped me several times. This company is very lucky to have him. In fact - TJ is the only one that I want to talk to about my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, and thanks for the great feedback! We're very happy that TJ was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Great service
Quick, easy and pleasant. The service was easy to schedule and the service manager was personable and through. The maintenance was completed quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alton, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Jim Norton Toyota of OKC. If there is anything more that we can do, please come back and see us again. Take care, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Took care of me
Very courteous staff and completed services within a reasonable time. Also it was very easy to schedule an appointment for my services
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Expectations from Service Team exceed expectations
James Deaton was exceptional!! He has a great personality, explains things extremely well and represents Jim Norton as a company would desire to be represented.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! I'm very happy to hear that James was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Car servicing
Fast, easy, knlowedgabwle, and friendly employees! I won’t take my car anywhere else to get serviced! Appointments are easy to get too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taylor, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Great service
It was convenient. The people were pleasant and made some real effort to protect other people from COVID. Nothing was pushed on me--they just informed me. Prices were reasonable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Laura Morse, Director Reputation Management, Jim Norton Auto Group
great service and dealership was very clean
treated excellently. Everyone was wearing their masks. and practicing social distancing. Everything was clean and masks and hand sanitizer was available. My car was clean when it was returned to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Laura Morse, Director Reputation Management, Jim Norton Auto Group
great service writers
all mistakes were corrected with due diligence and my vehicle was ready when promised. I feel that all employees could learn from Shy Davis what customer relations are about.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, Marvin. Our highest priority is satisfying our guests and we are delighted to know that your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Excellent Customer Service
TJ Campbell was person who handled our recall work. He took very good care of us and exceeded our high standards of customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! TJ is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group