Reviews
Write a reviewGreat service
Loy was a pleasure to interact with and was very knowledgeable about our vehicle. He has made himself very accessible after the sale as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best regards, Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Worst customer care
My appointment is scheduled at 4:40 pm and I'm there by 4:40 pm. It took 20 minutes for a service advisor to talk to me. They all are sitting in a room and chatting with each other. Someone will come every 5 minutes and will tell me that someone will take care of me shortly. Finally the service advisor came, got my information and told that there is a transmission recall that needs to be done to my car and asked me to leave my car overnight. I checked with him to see if there is any shuttle service that can drop me off at my home. He said that the driver is just dropping of some other customer and he will be back shortly. It took 75 minutes for the driver to come back and pick me up. Thing is that there are lot of people at the dealership who are getting paid for chitchatting with co-workers instead of taking care of the customers.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing. We take our award-winning reputation & your feedback seriously and would like to get the full details as soon as possible. Thank you, Jacqueline Cagle, Variable Operations, 405-506-6259 or email jacquelinecagle@jimnortontoyotaokc.com.
Great Service Don't Up Sell Me
I liked the ease of dropping it off and picking it up and that it was washed. The people were super friendly.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Dan maddux
place clean polite nice waiting room liked the refreshments and internet provided and they got me in early on my schedule
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
20,000 service
The appointment was on time and they got done what was asked. Nothing could be improved upon. I will be back for the 25,000 service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time to write this review. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best regards, Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Friendly
Quick and friendly service. Explained everything to us. Clean waiting area. Been using Jim Norton for all of our cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Great service
Staff is friendly and helpful. I love that they wash my car for me before I get it back. Waiting room is decent and I’m thankful for the WiFi and tables so I can bring my laptop and get some work done while I wait.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Service Department
Jason in the service department was the best representative of any business I have seen in many years. He stayed on the problem with my tire like a bulldog until he got it solved. He kept me informed during the process. He was outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
On Point
My vehicle was serviced here during this visit. The entire service department appears to run smoothly. All questions and concerns I had were addressed quickly and professionally.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Everything was nice and clean.
Close to Home. Friendly help and sales. Great choice. My salesman followed up via text and phone with any questions I had after the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Edgar, thank you for the wonderful review! We work hard to provide the highest quality customer service to each and every guest. Congratulations on your purchase and always feel free to reach out with any questions in the future. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com