Allen Gwynn Chevrolet

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
87 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    January 29, 2020

    I had a horrible experience with Mike Leffler, He was unable to complete his job after 3 weeks of preplanning and ordering parts. When I arrived to pick... up my vehicle the repairs were not complete. Mike also backed my vheclie into a plastic trash can and then proceeded to tell me that "it is no big deal".I have been getting my vehicles serviced there for over 20 years and have bought 3 trucks from this dealership. I wont be back, and I am currently purchasing a new truck from a different dealership. I also plan on sharing my experience with everyone that will listen. Thanks for your poor customer service Mike Leffler.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (818) 528-8597 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    September 9, 2019

    Dealing with this dealership has been a nightmare. The worst customer service experience EVER. Their entire service team should probably be let go. This... was our first, and last Chevy. Wanted to go green and buy American electric. Tesla here we come.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (818) 528-8597 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon.

  • September 13, 2016

    It was my first experience of buying a car. My friend recommended me to go to Allen Gwynn Chevrolet dealership. Alex and Harry were taking care of me at... the dealership. Alex did an amazing job in helping me pick a car that I want and Harry helped me big deal with the documents. The car that they recommended me fit perfectly with my lifestyle, aesthetic preferences and budget. I couldn't not think of a better place to buy a car at. The staff was amazing, very professional, super friendly and incredibly helpful. It was my first dealership I went to and I ended up buying a Chevy Cruz during my very first visit. I'm super happy about my purchase and the service I got at the dealership. I'm definitley recommending Allen Gwynn Chevrolet dealership to my family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 1, 2019

    Customer service is bad at this dealer.They do not want to work with the customer.They mislead you on what they say about what they will do on your car.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (818) 528-8597 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    May 22, 2019

    Allen Gwynn is one of the worst Chevy service / repair places I have ever gone. Not only did it take 4 days to figure out the issue with my vehicle. They... said I couldn't get a loaner car during that period because that's only when they're "working" on my car. So they said they're taking my vehicle to get fixed finally day 5 and they'll need all day to fix the "wheel bearings" which is a 2-3 hour job. Well it turns out that wasn't the issue with my car at all, because the grinding sound I heard originally is still there. Johnny Vasquez outright lied and said my car was being test driven on one of the inspection days which wasn't true at all. I checked my dashcam footage of when it was test drove and it wasn't even moved at all that day. This place really gives you the run around. Do not do business with Allen Gwynn unless you want to be without a vehicle for two weeks and lied to about almost every step of the way.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (818) 528-8597 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    May 2, 2019

    In and out with a 30,000 mile service in 2 hours. Waiting room was clean and comfortable!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Have a great day!

  • 1.0 out of 5
    April 25, 2019

    I made an appointment and informed them I will need a loaner so can go to work! Just like any dealer they should provide so the day comes and I go drop... off my car and they don’t have one! I left my car because they told me will either try to fix it as quick or get me a loaner! 3 days later I call, no rental yet and my car is not fixed or even touched yet! I call them and ask what is the update and no rental yet and was offered to go and rent a car and pay on my own! I’m speechless how’s this possible?! The employees are professional and kind so I believe there is a big management issue!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to ...discuss your situation to try and regain your confidence back in our dealership. Please contact us at (818) 528-8597 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    March 28, 2019

    Erich was awesome! I?m always going to take my Chevy to Allen Gwynn?s

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to let us know about your experience! It means so much to us to have earned your trust and loyalty in our busines...s. We look forward to seeing you again soon!

  • 5.0 out of 5
    January 28, 2019

    Excellent as usual! All was done as promised and on time. O

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your positive review! It's good to know that you felt well taken care of during your visit. Come see us again!

  • 5.0 out of 5
    April 22, 2018

    Great quality of service , with very nice and helpful personnels.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are so happy to hear you had a great service experience with us! We sincerely value your business and look forward to your next visit!

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