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Update to a previous experience Today I took my car back to Glendal Cal Star My issue was resolved at no charge. I’m happy it was resolved and my car... was repaired. Thank you
Thank you for taking the time to update your review, Marie! We appreciate you working with us on a resolution and hope we can be of service to you aga...in in the future!
Took my. Car in for airbag recall and this dealer could not turn off SRS light which they turned on after they replace airbags due to recall. Now they... want to charge $600 to replace seatbelt, which was not an issue before.MANAGER IS VERY UNPROFESSIONAL AND VERRRY RUDE. He does not care fo customer, he just wants to make money!!! DONT RECOMMEND THIS LOCATION TO ANYONE !!!
Mari- I'm sorry to hear you had a poor experience with us. I’d like to understand how we can do better and make this situation right. Do you have a fe...w minutes for a phone call? I would like to get in touch, Chris Pass - Dealer Admin - 818-246-1800
Came here to get my new car, was blasted by service, knowledge and options i got from Karie!
I did business with them in 2016. I leased, paid off and returned the car. Today in 2020 my credit was run by them without Authorization.They are denying... it happened yet It shows up on my trans union credit report from them. They refused to help me and trans union cannot remove the inquiry from my report without them. Terrible business. Don't do business with them if you care about your credit and identity theft. I've already contacted Mercedes Corporate, the Better Business Bureau, TransUnion and a lawyer. I just thought you, the consumer, should be aware.
Very friendly and professional staff. Will recommend to my friends for sure.
I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned... service advisor's name was Gilbert Martinez, who performed exemplary customer service. He was professional, courteous, and empathetic of my previous negligent experience.
Excellent service. Had to change 2 rear tires and it was all done in less than 2 hours.
Friendly and well known stuff. Making appointment is easy, there isn?t any waiting time. Good job
Hi Barsegh, thank you so much for your positive comments about Calstar Mercedes! Thank you so much again for your feedback! We hope you have a great d...ay!
Gilbert Martinez was my service advisor and he did a great job of making sure everything was taken care of and provided great service. The receptionist... assisting with loaner cars could have done a better job.
Jora and Armen are very professional and made the car shopping very presentable. I will recommend everyone to Calstar Motors.
Lana, thank you for sharing your positive experience. If you have any further questions, please don't hesitate to reach out. Take care.