Skip to main content

Meet Em Hakopyan

Em Hakopyan headshot
Sales Advisor
(15 reviews)

Contact seller

Select a Salesperson (optional)

Send message

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

Reviews

We saw Armen’s Instagram page - DrivenByArmen and knew

We saw Armen’s Instagram page - DrivenByArmen and knew immediately that he is the guy to go to when it comes to purchasing Mercedes. And needless to say, his professionalism made purchasing our Mercedes a breeze.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Mercedes-Benz! We are thrilled that Armen took such great care of you and earned your five-star review. Thank you from all of us at Calstar Motors!

As a first-time Mercedes-Benz owner, I had a fantastic

As a first-time Mercedes-Benz owner, I had a fantastic experience leasing my vehicle from Calstar Motors. Em, Suzy, and Armen were all incredibly helpful and made the process smooth and enjoyable. They took the time to understand what I was looking for and helped me get the car I truly wanted. Highly recommend their team for anyone considering a Mercedes-Benz.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Muhannad, we're delighted to hear that Em, Suzy, and Armen made your first Mercedes-Benz leasing experience at Calstar Motors a fantastic one! Thank you for recommending our team; we hope you're enjoying every moment with your new car.

Em helped me out and was a delight.

Em helped me out and was a delight. She explained everything thoroughly and made me feel comfortable. I appreciate the excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Byanka, we're delighted to hear that Em provided such excellent service and made you feel comfortable at Calstar Motors. Thank you for sharing your experience with us!

If you're buying a car, stop what you're doing and ask

If you're buying a car, stop what you're doing and ask for Em at Calstar. Seriously. I’ve never had such a seamless, human experience buying a vehicle. Em was efficient, knowledgeable, and somehow made the whole process feel easy, but what really stood out was how I was treated. Not like a customer. Like a friend. She listened, anticipated my needs, answered every question with patience, and never once made me feel pressured. It was clear from the first handshake to the final signature, Em truly cares. I left not just with a car I love, but with total confidence in my decision thanks to her. If you're reading this and thinking about working with someone else, don’t. Em is the only person I’ll ever buy a car from again. She’s that good!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

David, thank you for sharing your experience with Em at Calstar Motors! We're delighted to hear that she made the car-buying process feel seamless and friendly. Your recommendation means a lot to us, and we're thrilled you're happy with your new vehicle!

It is a very nice dealership and Suzy was very help full

It is a very nice dealership and Suzy was very help full to me , which i appreciate it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Armen, We truly appreciate your support—thank you for the five stars! – Calstar Motors

It was a pleasure to work with Suzy purchasing my S class

It was a pleasure to work with Suzy purchasing my S class . She was very professional ,polite and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Suzy provided a professional and pleasant experience during your visit here at Calstar Motors. Thank you for sharing this positive feedback!

I was looking for a rather specific deal and Em helped

I was looking for a rather specific deal and Em helped make sure that I found exactly what I needed while providing amazing service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Arthur, we're delighted to hear that Em provided you with the exceptional service and deal you were looking for at Calstar Motors. Thank you for sharing your experience!

My experience at Calstar was fantastic.

My experience at Calstar was fantastic. I was provided with great service and a fantastic deal. Easiest car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a fantastic experience at Calstar Motors! Providing great service and making the car buying process easy is what we strive for. Enjoy your new vehicle!

I had an excellent experience at Cal Star Dealer when I

I had an excellent experience at Cal Star Dealer when I purchased my CLS250. I really want to highlight how fantastic Em was throughout the entire process. From the start, she worked closely with me to find the perfect car that fit my needs and helped me navigate the leasing options. She was incredibly responsive, always available for test drives, and consistently provided me with different options to consider. It really felt like she was dedicated to making sure I found the right fit! Also, a big thank you to Angel who went above and beyond to ensure my lease application was approved. He worked hard to make the process as smooth as possible, and I truly appreciate his efforts. Overall, it was a great experience, and I’m so happy with my new car! Thanks to Em and Angel for making this such a seamless and pleasant process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mushegh, we're delighted to hear that Em and Angel made your experience at Calstar Motors so positive! It's wonderful to know they went above and beyond in helping you find the perfect CLS250. Enjoy every moment with your new car!

Excellent customer service and fast working to ensure

Excellent customer service and fast working to ensure their customers are happy. Time management is perfect. I am very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Artak! We're delighted to hear that you had an excellent experience with our team at Calstar Motors. Thank you for your kind words and support!