Pacific BMW

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4.6
(3,644 reviews)
Visit Pacific BMW
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 9:00am–9:00pm
Tuesday 7:30am–7:00pm 9:00am–9:00pm
Wednesday 7:30am–7:00pm 9:00am–9:00pm
Thursday 7:30am–7:00pm 9:00am–9:00pm
Friday 7:30am–7:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed 10:00am–6:00pm
New (818) 937-0209 (818) 937-0209
Used (818) 937-0186 (818) 937-0186
Service (818) 296-0203 (818) 296-0203

Inventory

See all 237 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 1998.
Since 1982 our family owned dealership has been serving customers in the Glendale area. We love working in SoCal and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from the latest manufacturer information Opens in New Window and we will tell you everything that you want to know about the car buying process.
Practicality Performance and Style

Service center

Phone number (818) 296-0203

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 33 employees View less employees

Reviews

4.6
(3,644 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pacific BMW from DealerRater.

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1.0

poor attitude

I purchased a new car from Pacific BMW, but numerous problems arose just one week later. When I sought their service, I encountered their poor attitude.

1.0

I purchased a new car from Pacific BMW, but numerous

I purchased a new car from Pacific BMW, but numerous problems arose just one week later. When I sought their service, I encountered their poor attitude.

5.0

Excellent customer service and very fast!

Excellent customer service and very fast! Love the loaner process as well and how east it is.

5.0

Fast service, fair price, honest assessment of what was

Fast service, fair price, honest assessment of what was needed for my BMW 230 i

1.0

Avoid at all cost

Had the worst experience with this dealership. Never had any issues ever with any other BMW dealership. Bought a new i4 from them and initially told me the delivery time would be 6-8 weeks, turned out to be 9 months long wait. They were receiving other i4’s during this time but they were asking for $10k over asking price when I had mine coming anyways with the same specs. 9k miles in and now my car is showing a drivetrain malfunction (engine malfunction). Called them to make an appointment and they were unable to provide me with a loaner car for over a week. How am I supposed to drop my car off and be without a car for a whole week. Spoke with multiple staff and they are unable to be accomodating and have no solutions except joining the “waitlist” for a loaner car. How do they have a fleet of 200 loaner vehicles and cannot accomodate when their brand new car has an engine malfunction. This group simply does not care about the customer and would avoid them like a viral plague they are

1.0

We’ve already filed a complaint with N A, BMW re customer

We’ve already filed a complaint with N A, BMW re customer service and competency. Car been at Pacific BMW since 5/11/23!!! Left over 7 messages for both Manny and Edgar. Extremely disappointing experience.

5.0

The dealership provided excellent and fast service when I

The dealership provided excellent and fast service when I leased my new i4 with their sales department.

5.0

Was upfront about the issues concerning my vehicle, and

Was upfront about the issues concerning my vehicle, and exceeded my needs by ensuring my vehicle would be given back to me same day.

5.0

Very professional and kind staff.

Very professional and kind staff. Completed work on time. My favorite BMW service center. My next car will come from Pacific BMW

5.0

I am extremely satisfied with my service advisor Amy G .

I am extremely satisfied with my service advisor Amy G . She is knowledgeable, professional and friendly. Always updates me with details and keeps me satisfied.

See all 3,644 reviews