Reviews
Write a reviewpoor attitude
I purchased a new car from Pacific BMW, but numerous problems arose just one week later. When I sought their service, I encountered their poor attitude.
I purchased a new car from Pacific BMW, but numerous
I purchased a new car from Pacific BMW, but numerous problems arose just one week later. When I sought their service, I encountered their poor attitude.
Excellent customer service and very fast!
Excellent customer service and very fast! Love the loaner process as well and how east it is.
Fast service, fair price, honest assessment of what was
Fast service, fair price, honest assessment of what was needed for my BMW 230 i
Avoid at all cost
Had the worst experience with this dealership. Never had any issues ever with any other BMW dealership. Bought a new i4 from them and initially told me the delivery time would be 6-8 weeks, turned out to be 9 months long wait. They were receiving other i4’s during this time but they were asking for $10k over asking price when I had mine coming anyways with the same specs. 9k miles in and now my car is showing a drivetrain malfunction (engine malfunction). Called them to make an appointment and they were unable to provide me with a loaner car for over a week. How am I supposed to drop my car off and be without a car for a whole week. Spoke with multiple staff and they are unable to be accomodating and have no solutions except joining the “waitlist” for a loaner car. How do they have a fleet of 200 loaner vehicles and cannot accomodate when their brand new car has an engine malfunction. This group simply does not care about the customer and would avoid them like a viral plague they are
We’ve already filed a complaint with N A, BMW re customer
We’ve already filed a complaint with N A, BMW re customer service and competency. Car been at Pacific BMW since 5/11/23!!! Left over 7 messages for both Manny and Edgar. Extremely disappointing experience.
The dealership provided excellent and fast service when I
The dealership provided excellent and fast service when I leased my new i4 with their sales department.
Was upfront about the issues concerning my vehicle, and
Was upfront about the issues concerning my vehicle, and exceeded my needs by ensuring my vehicle would be given back to me same day.
Very professional and kind staff.
Very professional and kind staff. Completed work on time. My favorite BMW service center. My next car will come from Pacific BMW
I am extremely satisfied with my service advisor Amy G .
I am extremely satisfied with my service advisor Amy G . She is knowledgeable, professional and friendly. Always updates me with details and keeps me satisfied.