Franklin Auto Sales

4.8 out of 5 (4.8) 49 reviews

Currently in stock!

Call This Dealer

Used

Today's Hours

Sales 9:00 AM - 7:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
49 lifetime reviews.
  • Old fashioned customer service
    November 11, 2016

    It may seem like I rated this very high but I can honestly say that after 13 years in the service and 7 different duty stations Edwardo is the most ol...d fashioned, honest, treat you like a human being not another sale business man I've met in a very long time. The out side of his establishment isn't fancy by any means and at first glance you'd probably drive by. There's a reason he's been there for over 20 years and I for one am thankful I stopped. He is firm on his price, but his customer service makes up for it by far. I noticed 3 separate items I wanted to have fixed after purchase was made.(nothing mechanical, just cosmetic) Before I had a chance to ask, he said he would make them at his expense. We talked about politics, football, and family. There was no pressure, he even offered to pick my new truck up from my home to make it easier on my wife and I who just had a newborn. The only knock on him is that he's a cowboys fan. I'd be proud to consider him a friend. I know this sounds like a employee written review but it isn't, I'm just a very pleased customer that feels like this review is the least I could do for him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Steve we are very glad you enjoyed your buying experience. It is our goal to make our customers feel at home. Thank you for your kind words and we hop...e to see you back here in the future.


  • 5.0 out of 5
    Outstanding Customer Service with Integrity
    January 25, 2018

    I purchased a vehicle and worked with Eduardo who was very helpful and friendly. I was satisfied with the price due to the exceptional condition and u...nique care history of this car. Because I am hundreds of miles from El Paso I relied on dealership photos, a carfax, and Eduardo's honesty in representing the vehicle to make a purchase decision without actually seeing the car in person. When the car arrived I was not disappointed! They even repaired an interior blemish at their own offering and expense and filled the gas tank. What a great feeling to deal long distance with such nice people and who honor their word. Note that although I did not visit the premises I rated the facilities high because the lot was always manned to receive calls, looked clean and well maintained, had a security fence, and used overhead sunscreens to protect the cars. I sensed pride in the property and business. Thank You!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 4.0 out of 5
    Trade for a used Toyota
    December 21, 2017

    I traded a vehicle for a used Toyota and received close to $2k more for it than what other dealers were willing to give. I could've received more if ...I would have sold it myself, but didn't want to deal with that. This was a hassle free trade. Took Toyota to a private mechanic, no issues with it.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

Read all reviews

See All In-Stock Inventory


About Our Dealership

Dealer on Cars.com since November 2012

For 25 years, Franklin Auto Sales has provided good service and quality on import automobiles with the best prices in town. We pride ourselves on our customer services and the fact that we are with the consumer even after the sale. With honest salesmen, you can be sure to get authentic answers to your questions and concerns.

"Receive a full tank of gas when you buy a car from Franklin Auto Sales"
Franklin Auto Sales
4811 Pershing Dr El Paso, TX 79903
Used (915) 249-2802
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.