Reviews
Write a reviewWriting this review sort of late.
Writing this review sort of late. My wife and I were looking for a good old used truck. Sergio recommended a 2008 Honda Ridgeline which was at the rear of the lot. There were a couple of issues with the truck which they help us get fixed with their mechanics.aAs a bonus , they charged way less than the shop I was doing business with. This was ithis past Sept. and the truck is working great. We're very pleased with the truck and their customer service. Everything I had heard from friends was right. I highly recommend this dealership.
Writing this review sort of late.
Writing this review sort of late. My wife and I were looking for a good old used truck. Sergio recommended a 2008 Honda Ridgeline which was at the rear of the lot. There were a couple of issues with the truck which they help us get fixed with their mechanics.aAs a bonus , they charged way less than the shop I was doing business with. This was ithis past Sept. and the truck is working great. We're very pleased with the truck and their customer service. Everything I had heard from friends was right. I highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome adorable great place for your next car!
Highly recommend this dealership. Cars for all the family, nice luxurious but very good prices the owner Eduardo really made my experience great he helped me all the way until was put into my Audi. I love my vehicle and loved my overall experience at Franklin auto.
Awesome adorable great place for your next car!
Highly recommend this dealership. Cars for all the family, nice luxurious but very good prices the owner Eduardo really made my experience great he helped me all the way until was put into my Audi. I love my vehicle and loved my overall experience at Franklin auto.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honesty and integrity
Recently bought a Mercedes Benz E 350 from Franklin Auto Sales. Both gentlemen I dealt with went out of their way to assist me with my purchase. One stayed late, and even had the oil changed for free. I would recommend them and plan on buying another used car this summer from them.
Honesty and integrity
Recently bought a Mercedes Benz E 350 from Franklin Auto Sales. Both gentlemen I dealt with went out of their way to assist me with my purchase. One stayed late, and even had the oil changed for free. I would recommend them and plan on buying another used car this summer from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Customer Service with Integrity
I purchased a vehicle and worked with Eduardo who was very helpful and friendly. I was satisfied with the price due to the exceptional condition and unique care history of this car. Because I am hundreds of miles from El Paso I relied on dealership photos, a carfax, and Eduardo's honesty in representing the vehicle to make a purchase decision without actually seeing the car in person. When the car arrived I was not disappointed! They even repaired an interior blemish at their own offering and expense and filled the gas tank. What a great feeling to deal long distance with such nice people and who honor their word. Note that although I did not visit the premises I rated the facilities high because the lot was always manned to receive calls, looked clean and well maintained, had a security fence, and used overhead sunscreens to protect the cars. I sensed pride in the property and business. Thank You!
Outstanding Customer Service with Integrity
I purchased a vehicle and worked with Eduardo who was very helpful and friendly. I was satisfied with the price due to the exceptional condition and unique care history of this car. Because I am hundreds of miles from El Paso I relied on dealership photos, a carfax, and Eduardo's honesty in representing the vehicle to make a purchase decision without actually seeing the car in person. When the car arrived I was not disappointed! They even repaired an interior blemish at their own offering and expense and filled the gas tank. What a great feeling to deal long distance with such nice people and who honor their word. Note that although I did not visit the premises I rated the facilities high because the lot was always manned to receive calls, looked clean and well maintained, had a security fence, and used overhead sunscreens to protect the cars. I sensed pride in the property and business. Thank You!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Trade for a used Toyota
I traded a vehicle for a used Toyota and received close to $2k more for it than what other dealers were willing to give. I could've received more if I would have sold it myself, but didn't want to deal with that. This was a hassle free trade. Took Toyota to a private mechanic, no issues with it.
Trade for a used Toyota
I traded a vehicle for a used Toyota and received close to $2k more for it than what other dealers were willing to give. I could've received more if I would have sold it myself, but didn't want to deal with that. This was a hassle free trade. Took Toyota to a private mechanic, no issues with it.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Great selection for such a small lot. The cars were well priced. Got what i wanted in no time. Painless process. The guys went to work for me as soon as i got there. Would buy from them again, and would recommend them to anyone.
Great experience
Great selection for such a small lot. The cars were well priced. Got what i wanted in no time. Painless process. The guys went to work for me as soon as i got there. Would buy from them again, and would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service!!
Great experience buying a Mitsubishi Eclipse. Couldn't be happier, the guys there treat you like family and go above and beyond. Very friendly very professional. I highly recommend this dealer. Worth the drive from Las Cruces ?
Excellent customer service!!
Great experience buying a Mitsubishi Eclipse. Couldn't be happier, the guys there treat you like family and go above and beyond. Very friendly very professional. I highly recommend this dealer. Worth the drive from Las Cruces ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a great experience buying Pontiac Solstice!
Franklin Auto Sales has beautiful, clean Quality Cars! The owner was very professional. He quickly found me a bank and I qualified in just a few hours. The whole process moved very smoothly. There was a minor situation that I needed attention for and it was promptly done! I definitely would recommend others to this Auto Sales. ?
I had a great experience buying Pontiac Solstice!
Franklin Auto Sales has beautiful, clean Quality Cars! The owner was very professional. He quickly found me a bank and I qualified in just a few hours. The whole process moved very smoothly. There was a minor situation that I needed attention for and it was promptly done! I definitely would recommend others to this Auto Sales. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceeded my expectations
Excellent and honest communication, and of their word .. The Lexus RX I bought exceeded my expectations and actually looked like new, yet with 49000 miles .. The dealership itself is no beauty but the cars they offer are. And all of the people that work there are terrific. Eduardo was my salesperson and a true pleasure to deal with. I highly recommend him and Franklin Auto.
Exceeded my expectations
Excellent and honest communication, and of their word .. The Lexus RX I bought exceeded my expectations and actually looked like new, yet with 49000 miles .. The dealership itself is no beauty but the cars they offer are. And all of the people that work there are terrific. Eduardo was my salesperson and a true pleasure to deal with. I highly recommend him and Franklin Auto.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Scott thank you for your kind words. Our goal is to give our customers great customer service along with their purchase and we are glad you received it. We hope to see you here in the future!
Good place to purchase first car for student.
My son needed a first time car for collage. He is 6-9 and I was looking at a few dealers in ElPaso. None could help or had reasonable cars. Went to Franklin Auto...good cars for first time student and great staff and really nice cars on his lot. Found one 2004 Toyota car...clean and I mean clean. Good service!
Good place to purchase first car for student.
My son needed a first time car for collage. He is 6-9 and I was looking at a few dealers in ElPaso. None could help or had reasonable cars. Went to Franklin Auto...good cars for first time student and great staff and really nice cars on his lot. Found one 2004 Toyota car...clean and I mean clean. Good service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you found the right car for you! Our goal is to make our customers happy and we are glad you are satisfied with your purchase. We hope to see you back here in the future!