Franklin Auto Sales

Reviews

4.8 out of 5 4.8
49 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 25, 2018

    I purchased a vehicle and worked with Eduardo who was very helpful and friendly. I was satisfied with the price due to the exceptional condition and unique... care history of this car. Because I am hundreds of miles from El Paso I relied on dealership photos, a carfax, and Eduardo's honesty in representing the vehicle to make a purchase decision without actually seeing the car in person. When the car arrived I was not disappointed! They even repaired an interior blemish at their own offering and expense and filled the gas tank. What a great feeling to deal long distance with such nice people and who honor their word. Note that although I did not visit the premises I rated the facilities high because the lot was always manned to receive calls, looked clean and well maintained, had a security fence, and used overhead sunscreens to protect the cars. I sensed pride in the property and business. Thank You!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    December 21, 2017

    I traded a vehicle for a used Toyota and received close to $2k more for it than what other dealers were willing to give. I could've received more if I... would have sold it myself, but didn't want to deal with that. This was a hassle free trade. Took Toyota to a private mechanic, no issues with it.

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    Shopped for a used car
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  • November 11, 2016

    It may seem like I rated this very high but I can honestly say that after 13 years in the service and 7 different duty stations Edwardo is the most old... fashioned, honest, treat you like a human being not another sale business man I've met in a very long time. The out side of his establishment isn't fancy by any means and at first glance you'd probably drive by. There's a reason he's been there for over 20 years and I for one am thankful I stopped. He is firm on his price, but his customer service makes up for it by far. I noticed 3 separate items I wanted to have fixed after purchase was made.(nothing mechanical, just cosmetic) Before I had a chance to ask, he said he would make them at his expense. We talked about politics, football, and family. There was no pressure, he even offered to pick my new truck up from my home to make it easier on my wife and I who just had a newborn. The only knock on him is that he's a cowboys fan. I'd be proud to consider him a friend. I know this sounds like a employee written review but it isn't, I'm just a very pleased customer that feels like this review is the least I could do for him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Steve we are very glad you enjoyed your buying experience. It is our goal to make our customers feel at home. Thank you for your kind words and we hop...e to see you back here in the future.

  • 5.0 out of 5
    July 9, 2017

    Great selection for such a small lot. The cars were well priced. Got what i wanted in no time. Painless process. The guys went to work for me as soon as... i got there. Would buy from them again, and would recommend them to anyone.

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    Shopped for a used car
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  • 5.0 out of 5
    June 20, 2017

    Great experience buying a Mitsubishi Eclipse. Couldn't be happier, the guys there treat you like family and go above and beyond. Very friendly very professional.... I highly recommend this dealer. Worth the drive from Las Cruces ¿

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    Shopped for a used car
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  • 5.0 out of 5
    June 18, 2017

    Franklin Auto Sales has beautiful, clean Quality Cars! The owner was very professional. He quickly found me a bank and I qualified in just a few hours.... The whole process moved very smoothly. There was a minor situation that I needed attention for and it was promptly done! I definitely would recommend others to this Auto Sales. ¿

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    Does recommend this dealer
    Shopped for a used car
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  • 5.0 out of 5
    May 31, 2017

    Excellent and honest communication, and of their word .. The Lexus RX I bought exceeded my expectations and actually looked like new, yet with 49000 miles... .. The dealership itself is no beauty but the cars they offer are. And all of the people that work there are terrific. Eduardo was my salesperson and a true pleasure to deal with. I highly recommend him and Franklin Auto.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Scott thank you for your kind words. Our goal is to give our customers great customer service along with their purchase and we are glad you receiv...ed it. We hope to see you here in the future!

  • 5.0 out of 5
    January 15, 2017

    My son needed a first time car for collage. He is 6-9 and I was looking at a few dealers in ElPaso. None could help or had reasonable cars. Went to Franklin... Auto...good cars for first time student and great staff and really nice cars on his lot. Found one 2004 Toyota car...clean and I mean clean. Good service!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are glad you found the right car for you! Our goal is to make our customers happy and we are glad you are satisfied with your purchase. We hope to ...see you back here in the future!

  • 4.0 out of 5
    October 22, 2016

    Customer service was amazing. We feel we got the best deal for the amount we were wanting to spend. This was after looking at all the dealerships in El... Paso.

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    Does recommend this dealer
    Shopped for a used car
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    Dealer Response

    Thank you for your kind words! We are glad you were satisfied with purchase. We hope to see you back at Franklin Auto in the future.

  • 4.0 out of 5
    October 10, 2016

    We had been looking online for a good used second car and found this Santa Fe online. Working with Eduardo over the phone and emails was very productive... and he made it easy. The online photos of the car were good and clear helping the experience and as we were 120 miles away working on the deal, by the time we left town to go to El Paso to see the car there was not much more to do then the test drive and finish the deal. This was a very good experience. The only part that was difficult was getting to the small lot and parking. He had a lot of vehicles packed into that small space.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad that we made your buying experience simple. Our goal is always to please our customers! We op to see you back at franklin Auto Sales in th...e future.

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