Reviews
Tom Woodward was a phenomenal service advisor.
Tom Woodward was a phenomenal service advisor. He was very helpful and courteous to me, as well as very knowledgeable about what needed to be done with my SUV.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arlington Chevrolet has been an excellent place to do
Arlington Chevrolet has been an excellent place to do business. I bought my current car 8 years ago and have gotten nothing but great service from you. I can usually get an appointment on reasonably short notice and I have not had to worry about overnight transportation. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a 2024 Chevrolet Equinox EV 3RS from
I recently purchased a 2024 Chevrolet Equinox EV 3RS from Dwayne Lane's Chevrolet, and the experience was outstanding! The staff demonstrated exceptional professionalism, greeting me warmly and making sure all my needs were met from the start. They maintained a high level of courtesy and respect throughout the entire process. I was impressed by how quickly everything was handled. The transaction was smooth and efficient, and I never felt like my time was being wasted. Despite the fast pace, the team was thorough and ensured all details were addressed. What truly stood out was the wealth of information they provided. They answered every question I had about the 2024 Chevrolet Equinox EV 3RS, explaining all its features, performance, and available financing options. Their knowledge and transparency gave me confidence in my purchase without any pressure. If you're looking for a professional, fast, and highly informative dealership experience, I highly recommend Dwayne Lane's Chevrolet!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is not my first purchase experience with Dwayne
This is not my first purchase experience with Dwayne lanes Arlington dealership. I have also referred others to you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the worst experiences I've ever encountered.
This is the worst experiences I've ever encountered. The staff has no care for the customer only $$ in their pocket
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Parker in the service department was very friendly.
Parker in the service department was very friendly. He contacted me the day before to confirm my appointment. The service was fast. The check in was quick. The time he estimated that the service would take was spot on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great people to deal with.
Great people to deal with. Very highly recommended for future customers. Very clean dealership. Wonderful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They provided great customer care and I found them to be
They provided great customer care and I found them to be a trustworthy dealer. No surprises during the buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Much better than any of the local dealerships and worth
Much better than any of the local dealerships and worth the trip to Arlington. These folks take care of you and make sure you get the vehicle that you want. I went to Dwayne Lane for a GM certified 2 year old 2022 Chevy Colorado in fantastic condition and I could not be happier. Chris Brookhyser was great to work with and was there for every step of the way. DL also uses several banking institutions to get you the best financing deal. Definitely worth the trip!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership has by far the worst service department
This dealership has by far the worst service department and customer service I have ever experienced. They are rude, they do not smile, they don't even great customers when they enter. Not once has their service department successfully diagnosed any issue. Instead, without knowing cause of the problem they eventually just decided that it was something impossible to fix and they needed to buy the truck back. Actually, it turns out the leaf springs had a problem, thats all. The latest time I was there they had my vehicle for 3 days, then they told me it was fixed. I came to pick it up, started the engine and found that that nothing had been fixed and was still in reduced power mode with check engine light still on. I've never seen a more incompetent service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase