Koons Tysons Toyota

It was my first experience to purchase a car. I exactly knew what I wanted to buy but the two salespersons (I prefer not to write their names) pushed me to buy a different car at first and when I refused they finally offered something else. Although the price for the used car was high I still agreed to buy it as it was certified car with a warranty. One thing I realized later is that they do not offer several options with prices and features so you can choose and make up your mind; rather THEY ARE MASTERS OF PUSHING YOU TO BUY WHAT THEY WANT TO SELL. I ended up buying a certified used Toyota Corolla 2021 with an issue (which showed up right after I drove it home) and accepted the offer that was too high and my fault is that I didn’t negotiate the price as I believed the prices would be fixed. Early in the morning, I called the salesperson and told him about the issue. I waited until afternoon and reminded him again. They finally sent the tow truck in the afternoon after my second attempt to reach out to them, and they came to pick up the car. As I was hesitant to go with the offer I made another appointment to exchange the car or completely return it. They again insisted to keep the car and kept convincing me that the car was immaculate. I still wanted to return it but they insisted to keep the car for a couple of days and test drive it one more time. While testing it I accidentally hit onto another car in the parking lot. I was stressed and scared, and I didn’t know what to do at the moment. Meanwhile, the day I bought the car the salesperson was supposed to call the insurance company to activate my plan before I actually drive it out their parking lot, however, it was late and he allowed me to drive it home and had left the task for me. I wasn’t rushing him and I even told I could wait for how ever long it may take but only now do I understand it was as if they wanted to get rid of the car ASAP and close the deal. Meanwhile, once I realized the car had an issue I didn’t call the insurance as I was sure I will return it to the dealership. After the accident I was not ready to sit behind the wheel again and I asked them to keep the car in the dealership so they can fix it in their bodyshop and was waiting for the fixing process. The process of “fixing” took almost a month. They called me from the bodyshop and told me that the car had a an issue prior to the accident and that the insurance will not cover the additional fixing costs. When I informed the salespersons about it they kept saying it was a certified car and it should not have any accidents. I anyways agreed to keep the car and asked them to help fix it at least and bring it home so I could get back to driving after some time but again nobody was there to help. Not even took serious the previous damage. So far, I had no choice rather than to sell it back and lost almost $5000 in between. I know I can sue them for selling me the car with an issue and not even bothering themselves to fix it and I have attorneys who could do it but I preferred to keep this experience private from my family and friends as I realize that trusting them was my own fault. I payed the price for the lesson I learned and just wanted to say be careful while dealing with the dealers! Peace!

Thank you Ian saeed khan for happy help and assistance. Thank you Muhammad khan for Venda 2023 thank you tonci finance

Thank you sooo much ian saeed khan and muhammad khan for excellent service and happy assistance thank you ian for setting up bluetooth thank you amin finance.

Gracias ian por todo auyda. Y setting up bluetooth. Thank you muhammad for 2023 rav4 nuevo! Gracias por ayuda thanks you for great help thanks

Thank you sooo much ian saeed khan and muhammad khan for excellent service and happy assistance thank you ian for setting up bluetooth thank you amin finance.

Gracias ian por todo auyda. Y setting up bluetooth. Thank you muhammad for 2023 rav4 nuevo!

Thank you so much ian saeed khan for assistance thank you Muhammad khan for venza 2023 thank you tonci finance thank you ian khan help

Thank you Ian saeed khan for happy help and assistance. Thank you Muhammad khan for Venda 2023 thank you tonci finance Thank you Ian so much

Thank you so much Ian sawed khan and Muhammad khan for happy assistance and helping with highlander 2023 pearl white thank you Farras finance tenant

Thanks Ian saeed Khan for happy help. Thanks Muhammad yousuf Khan for highlander 2023. Thank you so much for happy help and setting up features