Koons Tysons Toyota

During my car purchase with Koons Tysons Toyota, I found there exist serious fraudulent conducts in this company’s selling process. In order to facilitate... the deal with me, the salesman promised an out-the-door price. After repeated confirmations, I had been persuaded that the price was all I needed to have that car and they also promised to register the car for me and get me the tag and title. However, this place neither registered the car nor pay the sales tax without any notification. I found out that they did not fulfill their responsibilities. I had to pay the extra money and do the registration work all by myself when my temporary license would soon expire. Till now, Koons Tysons Toyota refused to send back the extra money and they did nor give any explanation on this. I think this is purely a consumer fraud that needs to be punished. They should keep their promise and compensate for my loss.

Called on the car and three hours later the deal was done. The even offered to keep the car over night until I could take delivery the following morning.

I recently leased a new car with Sam Jawaid and Khalid Hassouneh. The experience was straight forward, smooth and quick. The trade-in offer was fair and... the leasing process was clearly articulated. If you are looking for a Toyota please go see these gentlemen.

Haile in Used Car Sales and Jimmy Chiang, the Finance Manager, gave me excellent service. I purchased a pre-owned Lexus there. The whole process was smoother... and faster than what I have experienced elsewhere. Based on my experience, Koons Tysons Toyota is a great place to buy a car.

Beware of this place if you're trying to buy online. Spent two days trying to buy the 4Runner PRO I had been searching for 6 months for. Told them 10 times... I wanted to buy it and have it shipped since I'm not local. 1st day, couldn't get a call back from sales mgr "PJ". Second day spoke to Andrew who seemed like he actually wanted to make a sale. Again told him I was committed, he sent a confirmation of pricing that I signed and returned within the hour. Get an text that says I'm working on it, will call soon. Then crickets. I call and text several times over the next 3 hours with no response. Until...you guessed it... oh, I'm sorry another salesman just sold it. Horrible, horrible treatment. You wouldn't sell a vehicle out from under someone negotiating in person, why was it ok online? Bottom line, don't trust these jokers to sell you a vehicle online. Probably not in person either.

Ask for Jamal khan if you want to be greeted and treated pleasantly. First ever new Toyota and I am happy I came to koons and worked with Jamal. Well refered... by someone.

In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir service... department for all scheduled maintenance on these two vehicles. Last week my wife took in her Rav4 due to a check engine and other warning lights coming on and the transmission shifting poorly. While the tech was very professional in locating the potential cause, the estimate given to my wife was outrageous in price and in solution. Only after stating it was too expensive was she given an offer to repair it at about a third of the initial $3362 quote.  My distraught wife called me and I instructed her to bring the Rav4 back home. After a bit of research on the error code and possible causes i located damaged wiring (2 wires) which the service tech had also found, in addition i also found evidence of a mouse or ground squirrel having been in the engine compartment. Much to my concern was the multitude of information on the internet concerning the soy based plastic insulation wiring Toyota is using and its apparent attraction to rodents. This problem is not a fault of the dealer but a potential cause of the problem and a reason for concern. Total time spent by me was less than 2 hours as the procedure was easily accomplished by removing the battery, battery tray and removing 2 zip ties holding the harness in place, soldering splices repairing the broken wiring, then reassembly. I would expect a professional mechanic to have conducted this same task in half the time as I had to gather tools, materials etc and given the fact I am not a professional mechanic. The total parts cost for the repair was under $10 as it consisted of 2 wire ties, electrical tape, solder, 6 inches of wire and heat shrink tubing. While this experience alone was enough to raise questions as to the integrity and trustworthiness of the dealership, those concerns were reinforced when the service department sent a letter 3 days later that indicated my wife had declined service to include 4 new tires and recommended their replacement. Knowing my wife (within the past few months) had purchased new tires... I went out to her Rav4 to inspect the tires for damage, unusual or excessive wear and found the tires to be in almost new condition with plenty of tread. Nothing that would warrant the purchase of 4 new tires. We have lost all trust in regards to the service department and dealership as this experience clearly demonstrates a lack of professional ethics by only offering outrageous costing solutions to loyal, trusting customers while additionally making false claims as to actual repairs needed.

I know that this dealership is trying to make their money like anyone else, but WOW!!!!! Talk about inconsiderate! I came all the way from Maryland (about... an hour's drive) to look at a specific car. I found it on Cars.com and emailed the dealership and I was told it was still available, and when could I come in for a test drive. I said Sunday morning, hopefully around 10. I got there around 11:15...and the saleswoman still wasn't there after telling me she would be there all day! Finally around 11:30 she shows and has no recollection of even speaking to me. I told her we had firmed up plans the day prior and after showing her the car listing/email thread she says, "Oh...the car I sold yesterday." The manager had disappeared during all of this to take the cars.com listing down, which was still posted when I walked into the dealership. He then proceeds to try to sell me the same version of the car that wasn't even what I drove 50 miles each way to see. Neither of them seemed to have any remorse that they wasted the time and gas of myself and the two people I brought with me. I would never recommend this company!!!!!

Loved the service it didn't take long i was in and out in an hour which was amazing and obviously they have coffe which is always a plus

I bought my 2015 Toyota Tundra at this dealership and have come back to have it serviced at every maintenance interval...I couldn't be happier. Thanks... a million