Koons Tysons Toyota

4.1 out of 5 4.1
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Koons Tysons Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

11:00 AM - 7:00 PM

Service

Monday

7:00 AM - 10:00 PM

Tuesday

7:00 AM - 10:00 PM

Wednesday

7:00 AM - 10:00 PM

Thursday

7:00 AM - 10:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

9:00 AM - 5:00 PM

About Our Dealership

Dealer on Cars.com since August 2000

Hello, Arlington VA, Alexandria VA, Reston VA, Sterling VA, Tysons Corner VA drivers! At our dealership serving greater

...

Tysons Corner VA, Reston VA, Sterling VA, Arlington VA Toyota dealership, we are committed to customer service and satisfaction. Experience our dealership in person and meet our friendly sales team who will assist you in finding the perfect Toyota or give us a call.

"We're Gonna Wow Ya!"

Service

Oil, Filter Change

$39.95 and up*

New Brake Pads/Shoes (Front)

$99.95 and up*

New Battery

$96.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
382 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 7, 2019

    During my car purchase with Koons Tysons Toyota, I found there exist serious fraudulent conducts in this company’s selling process. In order to facilitate... the deal with me, the salesman promised an out-the-door price. After repeated confirmations, I had been persuaded that the price was all I needed to have that car and they also promised to register the car for me and get me the tag and title. However, this place neither registered the car nor pay the sales tax without any notification. I found out that they did not fulfill their responsibilities. I had to pay the extra money and do the registration work all by myself when my temporary license would soon expire. Till now, Koons Tysons Toyota refused to send back the extra money and they did nor give any explanation on this. I think this is purely a consumer fraud that needs to be punished. They should keep their promise and compensate for my loss.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Richard - This is very surprising to read as we expect our guests to be treated with honest and transparent service. I'd like to look into what transp...ired here but can't locate your contact information without a last name. Would you please call me at your earliest convenience? Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

  • 5.0 out of 5
    October 8, 2019

    Called on the car and three hours later the deal was done. The even offered to keep the car over night until I could take delivery the following morning.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your five stars, Shaun! We love to hear that it was an easy process for you to get into your new vehicle. All of us at Koons Tysons Toyo...ta hope that you are loving it.

  • April 6, 2018

    I recently leased a new car with Sam Jawaid and Khalid Hassouneh. The experience was straight forward, smooth and quick. The trade-in offer was fair and... the leasing process was clearly articulated. If you are looking for a Toyota please go see these gentlemen.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Will, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Koons Tysons Toyota.

  • 5.0 out of 5
    October 7, 2019

    Haile in Used Car Sales and Jimmy Chiang, the Finance Manager, gave me excellent service. I purchased a pre-owned Lexus there. The whole process was smoother... and faster than what I have experienced elsewhere. Based on my experience, Koons Tysons Toyota is a great place to buy a car.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Henry - It means a lot to hear that our service stood out from the other dealerships you've worked with. Thank you for your five stars! All of us a...t Koons Tysons Toyota appreciate your business and wish you safe driving in your new-to-you Lexus.

  • 1.0 out of 5
    September 8, 2019

    Beware of this place if you're trying to buy online. Spent two days trying to buy the 4Runner PRO I had been searching for 6 months for. Told them 10 times... I wanted to buy it and have it shipped since I'm not local. 1st day, couldn't get a call back from sales mgr "PJ". Second day spoke to Andrew who seemed like he actually wanted to make a sale. Again told him I was committed, he sent a confirmation of pricing that I signed and returned within the hour. Get an text that says I'm working on it, will call soon. Then crickets. I call and text several times over the next 3 hours with no response. Until...you guessed it... oh, I'm sorry another salesman just sold it. Horrible, horrible treatment. You wouldn't sell a vehicle out from under someone negotiating in person, why was it ok online? Bottom line, don't trust these jokers to sell you a vehicle online. Probably not in person either.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm very sorry that we've upset you. Sometimes we have multiple customers interested in the same vehicle at the same time. However, I can see why it's... frustrating that our team wasn't communicative. I regret that we've lost your business but if there is anything I can do to help, please feel free to call me directly. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

  • 5.0 out of 5
    September 5, 2019

    Ask for Jamal khan if you want to be greeted and treated pleasantly. First ever new Toyota and I am happy I came to koons and worked with Jamal. Well refered... by someone.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your first brand new Toyota! We are so happy that Jamal delivered a five-star buying experience. All of us at Koons Tysons Toyota a...re grateful for your business and kind review. Thanks so much!

  • 1.0 out of 5
    July 29, 2019

    In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir service... department for all scheduled maintenance on these two vehicles. Last week my wife took in her Rav4 due to a check engine and other warning lights coming on and the transmission shifting poorly. While the tech was very professional in locating the potential cause, the estimate given to my wife was outrageous in price and in solution. Only after stating it was too expensive was she given an offer to repair it at about a third of the initial $3362 quote.  My distraught wife called me and I instructed her to bring the Rav4 back home. After a bit of research on the error code and possible causes i located damaged wiring (2 wires) which the service tech had also found, in addition i also found evidence of a mouse or ground squirrel having been in the engine compartment. Much to my concern was the multitude of information on the internet concerning the soy based plastic insulation wiring Toyota is using and its apparent attraction to rodents. This problem is not a fault of the dealer but a potential cause of the problem and a reason for concern. Total time spent by me was less than 2 hours as the procedure was easily accomplished by removing the battery, battery tray and removing 2 zip ties holding the harness in place, soldering splices repairing the broken wiring, then reassembly. I would expect a professional mechanic to have conducted this same task in half the time as I had to gather tools, materials etc and given the fact I am not a professional mechanic. The total parts cost for the repair was under $10 as it consisted of 2 wire ties, electrical tape, solder, 6 inches of wire and heat shrink tubing. While this experience alone was enough to raise questions as to the integrity and trustworthiness of the dealership, those concerns were reinforced when the service department sent a letter 3 days later that indicated my wife had declined service to include 4 new tires and recommended their replacement. Knowing my wife (within the past few months) had purchased new tires... I went out to her Rav4 to inspect the tires for damage, unusual or excessive wear and found the tires to be in almost new condition with plenty of tread. Nothing that would warrant the purchase of 4 new tires. We have lost all trust in regards to the service department and dealership as this experience clearly demonstrates a lack of professional ethics by only offering outrageous costing solutions to loyal, trusting customers while additionally making false claims as to actual repairs needed.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Ken - We strive to run our business with honest and transparent service so this is very disappointing to read. I completely understand your frustratio...n and can assure you that we will look into what transpired here so we may address these concerns. If you would like to discuss anything further, don't hesitate to give me a call. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

  • 1.0 out of 5
    July 20, 2019

    I know that this dealership is trying to make their money like anyone else, but WOW!!!!! Talk about inconsiderate! I came all the way from Maryland (about... an hour's drive) to look at a specific car. I found it on Cars.com and emailed the dealership and I was told it was still available, and when could I come in for a test drive. I said Sunday morning, hopefully around 10. I got there around 11:15...and the saleswoman still wasn't there after telling me she would be there all day! Finally around 11:30 she shows and has no recollection of even speaking to me. I told her we had firmed up plans the day prior and after showing her the car listing/email thread she says, "Oh...the car I sold yesterday." The manager had disappeared during all of this to take the cars.com listing down, which was still posted when I walked into the dealership. He then proceeds to try to sell me the same version of the car that wasn't even what I drove 50 miles each way to see. Neither of them seemed to have any remorse that they wasted the time and gas of myself and the two people I brought with me. I would never recommend this company!!!!!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hi Mel - We would never want to waste anyone's time and I truly apologize for what sounds like a very frustrating experience. There must have been a m...iscommunication on our end and I'm so sorry for the inconvenience this caused you. If you're willing, I'd like to get the details of what transpired here so I can address it. Please consider giving me a call. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

  • 5.0 out of 5
    June 27, 2019

    Loved the service it didn't take long i was in and out in an hour which was amazing and obviously they have coffe which is always a plus

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Here at Koons Tysons Toyota, we always value and appreciate our customers’ feedback. Thank you, Jonathan! Hope to see you again soon.

  • 5.0 out of 5
    June 17, 2019

    I bought my 2015 Toyota Tundra at this dealership and have come back to have it serviced at every maintenance interval...I couldn't be happier. Thanks... a million

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that you've had great experiences working with our sales and service teams. We're grateful to have you as a customer at Koons Tyson...s Toyota Scion, Daniel!

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