Shaver Chrysler Dodge Jeep Ram

How does this place get 4 stars??? Apparently not including the service dept. reviews helps? Because this service dept. gets (well deserved) AWFUL reviews. Believe them.

I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’s a deep stain. I called and got lip service that it “couldn’t have been their doing.” The service advisor went on to say the Jeep was brought in “Dirty” Untrue. It was brought in after a few days of rain and I wasn’t about to have it washed to be brought in for repairs Finally after telling me he’d be back to me, (Never happened) I contacted him again and we made an appointment to bring the Jeep in. It was taken back to their detail person, brought back out to me with the stain covered in a detail product, but that was “Temporary” The stain would show again when the treatment wore off. I went around with the advisor on the fact that I could do the same thing, but the fault was Shaver’s. Here’s where it get’s really off the wall!!! He told me, “There was no way they could have done that because the battery was on the right side, and the stain is on the left” Of course I told him, “that’s all well and good, but you can’t really believe that with the Jeep in the service bay that NOBODY would have been on the left side of the vehicle?” His answer”? “No, nobody was on the other side of the vehicle"” I preposed to him that possibly the mechanic who worked on the Jeep walked to the left side TO GET A TOOL OR TWO. Or, THAT ANOTHER PERSON WAS IN THE BAY AND PUT SOMETHING DOWN ON THE FENDER THAT LEAKED??? His answer? “No” I asked, “How do you know t his?” His answer? "I just do. There would be no reason for someone to be on the left side of the Jeep.” I told him *I* had an idea who would have been on the left side....WHOEVER DROVE IT IN AND OUT OF THE SERVICE BAY!!!!! NO RESPONSE!!! He then went on to tell me that “Shaver has a no fault policy” Of course I asked what that was, “It means if we damage a car in any way, we fix it” You guessed it. I asked why they won’t fix this stain on my Jeep, or put a new fender on.......Get Ready......”It’s not our fault" How in the WORLD do you make sense with answers like this!!!!!????? YOU DON’T, you tell them, as I did...”You just lost a customer” and drive off. Their service department has truly gone downhill as of late and I won’t be back, especially after spending $800.00 and only asked them to fix something that is clearly their doing I have a picture of the fender with the stain, but there doesn’t seem to be a way to upload it.

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough

Picked up a used Ford Edge over the weekend. We were helped by a courteous and knowledgeable staff including Wes, Jovon, and Shant. As the vehicle was used it had a couple of small details that needed addressing. Dean Coonce took care of those details for us and certainly went above and beyond with attention to detail and a great attitude. Thanks, Dean, service like yours makes this dealership shine! Thanks, Shaver for a great experience.

Car had smoke coming out of engine and went to have it fixed under warranty. The dealership told me that it was normal for the car to skoke out the engine? Thats a They even had the sales person lie that its normal for the car to smoke out the engine. Took my car to a more reputable dealership and was told the car needed some replacement parts and it should not have smoke coming out the engine. This dealership is a scam they sell u a car and extended warranty but do not want to fix ur car when its time to deal with warranty work

Worst place to buy a car!!! I bought a car here few weeks ago and they still have not honored the contract and fixed the items listed on the due bill. When I called Tyler the sales manager he was very rude and said he did not want to spend anymore money on fixing that car. I guess I will be returning it on breach of contract soon.

Worst service ever. Head service manager was rude and receptionist was even worse. Talked to parts manager about a possible battery issue with my car. He told me to bring it in or have it towed and they would take a quick look at it. When I arrived, Jon Snell denied and declined looking at it. Said it would be 4 business days before they even look at it. Do not give them any business for sales or service as they are rude and do NOT care about the customer.

The Sales Manager Jon Butterworth made my entire car buying process happen in less than a half hour over the phone. I bought my vehicle from Shaver completely sight-unseen and never even stepped foot in the building. This was by far the easiest, no hassle buying process I've ever experienced from anywhere, let alone a car dealership. I've put more time and effort into buying a pair of pants than I did buying my car. I asked Jon for a good deal and he gave me a good deal. No back and forth, no smoke and mirrors, no confusion whatsoever. He kept me updated every step of the way, over-nighted my keys directly to my house and even made sure to call me to follow up after my transport driver dropped the car off to me. A lot of businesses out there could use a Jon Butterworth. Shaver has an asset in this man and Shaver's customers can be confident that they'll get a great deal and great service buying from him. Go buy your next car there, make it easy on yourself.

The Sales Manager Jon Butterworth made my entire car buying process happen in less than a half hour over the phone. I bought my vehicle from Shaver completely sight-unseen and never even stepped foot in the building. This was by far the easiest, no hassle buying process I've ever experienced from anywhere, let alone a car dealership. I've put more time and effort into buying a pair of pants than I did buying my car. I asked Jon for a good deal and he gave me a good deal. No back and forth, no smoke and mirrors, no confusion whatsoever. He kept me updated every step of the way, over-nighted my keys directly to my house and even made sure to call me to follow up after my transport driver dropped the car off to me. A lot of businesses out there could use a Jon Butterworth. Shaver has an asset in this man and Shaver's customers can be confident that they'll get a great deal and great service buying from him. Go buy your next car there, make it easy on yourself.

They are the epitome of a sleazy used car operation! all the way down to the management! I traded in a vehicle which they owed me money on, they said 7 -10 days for my check 2 months later i had to get an attorney to get my money! sold my trade in 3 days and did not pay it off for 30 days!! they are thieves !!!!