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Shaver Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (249 reviews)
Visit Shaver Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm Closed
Sunday 9:00am–7:00pm Closed

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New (855) 371-7193 (855) 371-7193
Used (866) 754-2254 (866) 754-2254
Service (866) 754-2287 (866) 754-2287

Inventory

See all 248 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2024.
Shaver Automotive Group is proudly family owned and operated for more than 30 years!

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Thousand Oaks California the staff at Shaver Auto Group will help you find the new vehicle you want. We offer an extensive online inventory of new cars in Thousand Oaks along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Chrysler Dodge Jeep RAM Fiat or quality used car that you have been searching for.
Find your way to Shaver Chrysler Dodge Jeep and Ram near Los Angeles to check out all our vehicle specials!

Service center

Phone number (866) 754-2287

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shaver Chrysler Dodge Jeep Ram from DealerRater.

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Having family that lost property in the Palisades-Eaton

Having family that lost property in the Palisades-Eaton Fires in January. I had to drive 2 hours to get a fair deal at Shaver. After a brief misunderstanding months later. Andrew and Nathan the Gen. Managers were able to offer me a fair resolution that confirmed even in our toughest times there's still compassion for strangers in a big city. They're a fine well run family business. Glad I went there.

Having family that lost property in the Palisades-Eaton

Having family that lost property in the Palisades-Eaton Fires in January. I had to drive 2 hours to get a fair deal at Shaver. After a brief misunderstanding months later. Andrew and Nathan the Gen. Managers were able to offer me a fair resolution that confirmed even in our toughest times there's still compassion for strangers in a big city. They're a fine well run family business. Glad I went there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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ID GIVE IT NEGATIVE STARS IF POSSIBLE!

ID GIVE IT NEGATIVE STARS IF POSSIBLE! How do you sell a car that over heats in TWO HOURS AND THEN KEEP THE $6500 DEPOSIT- WHILE ALREADY RESELLING THE CAR THAT WAS BROKEN?! It’s been less than a week!!!! ON TOP OF MAKING THEM PAY FOR TOWING 2 WAYS AND A $500 RESTOCKING FEE! You are CROOKED! DO NOT BUY FROM THESE CROOKS!

ID GIVE IT NEGATIVE STARS IF POSSIBLE!

ID GIVE IT NEGATIVE STARS IF POSSIBLE! How do you sell a car that over heats in TWO HOURS AND THEN KEEP THE $6500 DEPOSIT- WHILE ALREADY RESELLING THE CAR THAT WAS BROKEN?! It’s been less than a week!!!! ON TOP OF MAKING THEM PAY FOR TOWING 2 WAYS AND A $500 RESTOCKING FEE! You are CROOKED! DO NOT BUY FROM THESE CROOKS!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Adam & Tyler were great!

Adam & Tyler were great!!! They worked with my budget & I got the truck that I wanted.

Adam & Tyler were great!

Adam & Tyler were great!!! They worked with my budget & I got the truck that I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I would like to start by saying this is the worst service

I would like to start by saying this is the worst service I have ever received. Dennis was our case manager and we were quoted over $13K for damage repair on our van. He then told our insurance it would be 20 days for repair. We took out a rental car during this time through our insurance, but when our 30 days ran out we discovered the service center had not even touched our vehicle. After escalation to manager we discovered the wrong part was ordered and that we would get a courtesy vehicle. They gave us a Jeep Cherokee which is 5 seats as opposed to our 7 seater van. I have 3 kids in carseats and they do not fit so my son has been in a travel carseat. We were then given an ETA on the new parts arrival to the service center. This date has been changed 3x adding 3 weeks to the time our van was at the service center. We now know that the correct part is in the service center and when asked for an ETA Dennis told us that he would maybe have an ETA next week. I think it's ridiculous that he keeps pushing us another week and we have not received a larger courtesy vehicle. I think Dennis is paid to lie to customers. I cannot imagine what he does for work. I would not recommend taking your car here.

I would like to start by saying this is the worst service

I would like to start by saying this is the worst service I have ever received. Dennis was our case manager and we were quoted over $13K for damage repair on our van. He then told our insurance it would be 20 days for repair. We took out a rental car during this time through our insurance, but when our 30 days ran out we discovered the service center had not even touched our vehicle. After escalation to manager we discovered the wrong part was ordered and that we would get a courtesy vehicle. They gave us a Jeep Cherokee which is 5 seats as opposed to our 7 seater van. I have 3 kids in carseats and they do not fit so my son has been in a travel carseat. We were then given an ETA on the new parts arrival to the service center. This date has been changed 3x adding 3 weeks to the time our van was at the service center. We now know that the correct part is in the service center and when asked for an ETA Dennis told us that he would maybe have an ETA next week. I think it's ridiculous that he keeps pushing us another week and we have not received a larger courtesy vehicle. I think Dennis is paid to lie to customers. I cannot imagine what he does for work. I would not recommend taking your car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The Rudest Service Dep Ever!

Stay away from this dealer. Shady and rude employees and management. The worst customer service, if you can even call it that. The service advisor Mike Hulette threatened me. And the owner later said that this is an isolated incident and never happens there which was clearly a lie. I counted over 150 1-star reviews from customers who had similar or worse experience.

The Rudest Service Dep Ever!

Stay away from this dealer. Shady and rude employees and management. The worst customer service, if you can even call it that. The service advisor Mike Hulette threatened me. And the owner later said that this is an isolated incident and never happens there which was clearly a lie. I counted over 150 1-star reviews from customers who had similar or worse experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Terrible service dept. Stay away!

How does this place get 4 stars??? Apparently not including the service dept. reviews helps? Because this service dept. gets (well deserved) AWFUL reviews. Believe them.

Terrible service dept. Stay away!

How does this place get 4 stars??? Apparently not including the service dept. reviews helps? Because this service dept. gets (well deserved) AWFUL reviews. Believe them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I brought my jeep in for a battery and wiring repair.

I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’s a deep stain. I called and got lip service that it “couldn’t have been their doing.” The service advisor went on to say the Jeep was brought in “Dirty” Untrue. It was brought in after a few days of rain and I wasn’t about to have it washed to be brought in for repairs Finally after telling me he’d be back to me, (Never happened) I contacted him again and we made an appointment to bring the Jeep in. It was taken back to their detail person, brought back out to me with the stain covered in a detail product, but that was “Temporary” The stain would show again when the treatment wore off. I went around with the advisor on the fact that I could do the same thing, but the fault was Shaver’s. Here’s where it get’s really off the wall!!! He told me, “There was no way they could have done that because the battery was on the right side, and the stain is on the left” Of course I told him, “that’s all well and good, but you can’t really believe that with the Jeep in the service bay that NOBODY would have been on the left side of the vehicle?” His answer”? “No, nobody was on the other side of the vehicle"” I preposed to him that possibly the mechanic who worked on the Jeep walked to the left side TO GET A TOOL OR TWO. Or, THAT ANOTHER PERSON WAS IN THE BAY AND PUT SOMETHING DOWN ON THE FENDER THAT LEAKED??? His answer? “No” I asked, “How do you know t his?” His answer? "I just do. There would be no reason for someone to be on the left side of the Jeep.” I told him *I* had an idea who would have been on the left side....WHOEVER DROVE IT IN AND OUT OF THE SERVICE BAY!!!!! NO RESPONSE!!! He then went on to tell me that “Shaver has a no fault policy” Of course I asked what that was, “It means if we damage a car in any way, we fix it” You guessed it. I asked why they won’t fix this stain on my Jeep, or put a new fender on.......Get Ready......”It’s not our fault" How in the WORLD do you make sense with answers like this!!!!!????? YOU DON’T, you tell them, as I did...”You just lost a customer” and drive off. Their service department has truly gone downhill as of late and I won’t be back, especially after spending $800.00 and only asked them to fix something that is clearly their doing I have a picture of the fender with the stain, but there doesn’t seem to be a way to upload it.

I brought my jeep in for a battery and wiring repair.

I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’s a deep stain. I called and got lip service that it “couldn’t have been their doing.” The service advisor went on to say the Jeep was brought in “Dirty” Untrue. It was brought in after a few days of rain and I wasn’t about to have it washed to be brought in for repairs Finally after telling me he’d be back to me, (Never happened) I contacted him again and we made an appointment to bring the Jeep in. It was taken back to their detail person, brought back out to me with the stain covered in a detail product, but that was “Temporary” The stain would show again when the treatment wore off. I went around with the advisor on the fact that I could do the same thing, but the fault was Shaver’s. Here’s where it get’s really off the wall!!! He told me, “There was no way they could have done that because the battery was on the right side, and the stain is on the left” Of course I told him, “that’s all well and good, but you can’t really believe that with the Jeep in the service bay that NOBODY would have been on the left side of the vehicle?” His answer”? “No, nobody was on the other side of the vehicle"” I preposed to him that possibly the mechanic who worked on the Jeep walked to the left side TO GET A TOOL OR TWO. Or, THAT ANOTHER PERSON WAS IN THE BAY AND PUT SOMETHING DOWN ON THE FENDER THAT LEAKED??? His answer? “No” I asked, “How do you know t his?” His answer? "I just do. There would be no reason for someone to be on the left side of the Jeep.” I told him *I* had an idea who would have been on the left side....WHOEVER DROVE IT IN AND OUT OF THE SERVICE BAY!!!!! NO RESPONSE!!! He then went on to tell me that “Shaver has a no fault policy” Of course I asked what that was, “It means if we damage a car in any way, we fix it” You guessed it. I asked why they won’t fix this stain on my Jeep, or put a new fender on.......Get Ready......”It’s not our fault" How in the WORLD do you make sense with answers like this!!!!!????? YOU DON’T, you tell them, as I did...”You just lost a customer” and drive off. Their service department has truly gone downhill as of late and I won’t be back, especially after spending $800.00 and only asked them to fix something that is clearly their doing I have a picture of the fender with the stain, but there doesn’t seem to be a way to upload it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Desi6327 I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’s a deep stain. I called and got lip service that it “couldn’t have been their doing.” The service advisor went on to say the Jeep was brought in “Dirty” Untrue. It was brought in after a few days of rain and I wasn’t about to have it washed to be brought in for repairs Finally after telling me he’d be back to me, (Never happened) I contacted him again and we made an appointment to bring the Jeep in. It was taken back to their detail person, brought back out to me with the stain covered in a detail product, but that was “Temporary” The stain would show again when the treatment wore off. I went around with the advisor on the fact that I could do the same thing, but the fault was Shaver’s. Here’s where it get’s really off the wall!!! He told me, “There was no way they could have done that because the battery was on the right side, and the stain is on the left” Of course I told him, “that’s all well and good, but you can’t really believe that with the Jeep in the service bay that NOBODY would have been on the left side of the vehicle?” His answer”? “No, nobody was on the other side of the vehicle"” I preposed to him that possibly the mechanic who worked on the Jeep walked to the left side TO GET A TOOL OR TWO. Or, THAT ANOTHER PERSON WAS IN THE BAY AND PUT SOMETHING DOWN ON THE FENDER THAT LEAKED??? His answer? “No” I asked, “How do you know t his?” His answer? "I just do. There would be no reason for someone to be on the left side of the Jeep.” I told him *I* had an idea who would have been on the left side....WHOEVER DROVE IT IN AND OUT OF THE SERVICE BAY!!!!! NO RESPONSE!!! He then went on to tell me that “Shaver has a no fault policy” Of course I asked what that was, “It means if we damage a car in any way, we fix it” You guessed it. I asked why they won’t fix this stain on my Jeep, or put a new fender on.......Get Ready......”It’s not our fault" How in the WORLD do you make sense with answers like this!!!!!????? YOU DON’T, you tell them, as I did...”You just lost a customer” and drive off. Their service department has truly gone downhill as of late and I won’t be back, especially after spending $800.00 and only asked them to fix something that is clearly their doing I have a picture of the fender with the stain, but there doesn’t seem to be a way to upload it

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Mike in the service dept was beyond helpful.

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough

Mike in the service dept was beyond helpful.

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Picked up a used Ford Edge over the weekend. We were...

Picked up a used Ford Edge over the weekend. We were helped by a courteous and knowledgeable staff including Wes, Jovon, and Shant. As the vehicle was used it had a couple of small details that needed addressing. Dean Coonce took care of those details for us and certainly went above and beyond with attention to detail and a great attitude. Thanks, Dean, service like yours makes this dealership shine! Thanks, Shaver for a great experience.

Picked up a used Ford Edge over the weekend. We were...

Picked up a used Ford Edge over the weekend. We were helped by a courteous and knowledgeable staff including Wes, Jovon, and Shant. As the vehicle was used it had a couple of small details that needed addressing. Dean Coonce took care of those details for us and certainly went above and beyond with attention to detail and a great attitude. Thanks, Dean, service like yours makes this dealership shine! Thanks, Shaver for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! We're pleased to hear you had such a great experience. Congratulations on the new car and feel free to reach out if you have any questions we can answer. Drive safe!

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Car had smoke coming out of engine and went to have it...

Car had smoke coming out of engine and went to have it fixed under warranty. The dealership told me that it was normal for the car to skoke out the engine? Thats a They even had the sales person lie that its normal for the car to smoke out the engine. Took my car to a more reputable dealership and was told the car needed some replacement parts and it should not have smoke coming out the engine. This dealership is a scam they sell u a car and extended warranty but do not want to fix ur car when its time to deal with warranty work

Car had smoke coming out of engine and went to have it...

Car had smoke coming out of engine and went to have it fixed under warranty. The dealership told me that it was normal for the car to skoke out the engine? Thats a They even had the sales person lie that its normal for the car to smoke out the engine. Took my car to a more reputable dealership and was told the car needed some replacement parts and it should not have smoke coming out the engine. This dealership is a scam they sell u a car and extended warranty but do not want to fix ur car when its time to deal with warranty work

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for bringing this to our attention. We're sorry to hear we didn't meet your expectations and would appreciate the chance to speak with you directly to reach a solution. Please contact us at apshaver@shaverauto.com to discuss further.

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