Koons of Falls Church Ford

Was in at 7am, and out at 758am, wow they are turning and a burning 🔥 over there , wow. My head was spinning how quick my Services Advisor Mr. ART brought it all together ,,wow.

Very professional, service representative was great, new his job and asked questions about my needs. I believe if all service representative are trained similar to the one I had Koons Ford, is where you want to get your car service.

I didn’t purchase my car from them but I got an oil change and tire rotation. The service was fine and it was done within about 3 hours, but when I came to pick it up, they couldn’t find my key. I had to wait about 40 minutes for them to find it and they kept asking me if I had it or if it was in the car. Turns out the guy that found it (and lost it) left it in someone else’s car.

At the start of our purchase I would have given Koons a good review, but then came the BIG problems with our used car purchase. We have had nothing but problems from the dealership. They screen calls and avoid answering questions when they had our car for service. They were dishonest with us numerous times. Out of the first 30 days of owning the car we were actually able to drive it for 4 days. While they repaired the problem they kept stalling on delivering it back to us as we traveled 4 hours to purchase the car. They promised to clear coat the car and did not do it and promised to replace a missing part and did not do that either. The used cars sales manager is terrible Ghani. Stay away from this dealership.

great dealer to deal with and excellent service and buy a new car. try them

Koons at 7 corners is efficient and honest and most of all reliable and convenient

Excellent service. Representative was very patient and explained everything to me. As an 82 year-old this was very important to me. I have always driven for and expect the best from Ford Motor Company. Koons Ford has served me well.

Service department was great, professional, kept up yo date on everything and services completed on-time.

UPDATE: I still do not have my car back after 2 and a half weeks. After Gail from customer service called me and promised to get back to me, she also started ignoring my voicemails and email. I have had to go twice in person to the dealership only to be told the car would be done on friday, then again it would be done today and of course I have no call and nobody picking up the phone. Stay away from this dealership unless you want to waste weeks of your time and be without a car for weeks with no loaner car, while you still make payments for the car you don’t even have!!!! Absolutely unbelievable **** Would recommend everyone to STAY AWAY from this dealership. Maybe if the car you buy doesn’t have any issues you’ll be ok. I bought a car a month ago and there was no alignment done and also lane departure feature was not working. I tried contacting Deybi who sold me the car, he hasn’t answered any calls and then finally started answering my texts only to ignore those as well. After trying to get in touch with anyone else who could help me I have only been sent to multiple voicemails with no call back. Finally I had to drive there to get any help, and spoke to the sales manager Ghani and was told to leave the car and it would be done in a few days. Now it’s been a week and I keep calling and emailing and being ignored again and nobody seems to know where my car is, I keep being transferred to voicemails or if I actually manage to speak to someone they say they will talk to the manager and he will call me back, which never happens. Their customer service is ridiculous, so good luck trying to contact them if you have any issues.

I had a good experience with needed repairs from making the reservation through paying the bill. They were courteous and listened carefully to my description of the problem.