Koons of Falls Church Ford

STAY AWAY! Fraudulent, deceptive, and misleading sales practices here and lick and stick inspections. They’ll sell you on the Koons used car guarantee stating that they do an extra thorough multipoint inspection and have a no hassle exchange policy if you find anything wrong after purchase. But that program will be a $1000 line item when you go to negotiate a sales price and actually only covers very specific items. Should you need to use the program, you’ll be met with so many delays, rude and dismissive sales people, and lack of response that it’s impossible to use the program. In our experience, the multipoint inspection was a lick and stick state inspection. We bought a car with 30,000 miles and now have to fork up over $3000 in repairs just to get it to pass Maryland inspection. Koons won’t do anything. It’s been a total headache and an absolute waste of time and energy trying to get them to honor the agreement. 50 days later and they still won’t remediate the situation so we can get the car titled in Maryland. If you decide to look at a used car here, don’t trust the Koons name and make sure you have your trusted mechanic inspect the car BEFORE you buy it! But honestly you’re much better off taking your business to one of the hundreds of other dealers in the area.

easy transaction great price fantastic service second vehicle purchased from them will use them again

My experience at Koons dealership with Mr Williams Chicas was excellent. He was very professional, he informed me about all I wanted to know about the car I was getting. He I wanted an specific Color and he did an excellent Job to find the Car that I wanted. Everything he did was outstanding 👏. Thank you so much. I am so grateful and satisfying with his outstanding service and Job. I am so happy with him thank you. Yanira Rodriguez.

My wife and I went to Koons Ford to change from one lease into another. Fred Bernal and Sam were the key people helping us in this process. What was unique about both Fred and Sam was an ability to listen and to present the necessary information while not pressuring us to make a decision. Even when there was a mistake they handle it truthfully and graciously and gave us both time to think and conclude. They both seem to be aware of the importance of bonding with the client.

Bad faith negotiation do not buy your car here. They are successfully perpetuating the negative stereotypes of used car salesman. We had agreed on the car, the price, and that they'd do some minor service/repairs for free (alignment, replace a missing piece of car console). Was at the stage of signing paper work when I noticed that the paper work didn't reflect the repairs and service the had agreed to and when I asked them to add them in they said no at first. And then when I got them to agree they then added a $1,200 charge on the final price tag. And, unlike every other dealership, they wanted my trade in to be a separate transaction which meant the value of the trade in wouldn't reduce the taxes of my purchase.

My repair manager was very thorough and diligent and the dealership worked hard to maximize my repair warranty. Very good service.

Wished to purchase a vehicle from out of state. They refused to let the car off the lot to be inspected. There's not many reasons for that, but they're all bad.

Brought my car in for a tune up at 100,000 miles. The service reps, Buch and Eric, were knowledgeable about what needed to be done and helpful talking through what needed to be repaired now and what could wait. They arranged a loaner car for the time my car was in the shop. Overall a pleasant experience, and the friendliness of the service reps was key to that.

Art was kind enough to set an appointment for me to have a tire checked out. They were thorough and fixed the problem.

Excellent service. Tech was able to find and address all issues and truck was ready for pickup on commit date.