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I didn’t consider the worst rating given on internet for Koons Falls church and still thought to give them a chance to buy a new car from them. They wasted... my whole day with no vehicle at the end of the day. I got there at noon and decided to go with Mustang Ecoboost 2.3l after the test drive. The online published price was $32080 with 150 miles. When i got there, they said the price is $1000 more because i don’t qualify for military and graduate discount. Understandable but it should have been marketed accordingly. Anyways, This specific vehicle have actual 2400 miles, scratches on body and Rear rim and not the 150 miles as published. There was a sale receipt in glove box that someone bought this vehicle and maybe returned later. Sales manager told me that they would still consider this vehicle as brand new because it has not been titled. I trusted his word but 2400 miles on a vehicle with wear and tear can’t be considered a brand new car. I was given out of the door price approx $38K. I told them that my offer would be $34500 but for a brand new vehicle not a used one with wear and tear and 2400 miles on it. For this used vehicle, i would pay $32k Max. The sales manager went to check the deal and asked me to sign the contract of $34500 for that used vehicle which i refused to sign and told him again if you can get me new vehicle. I am okay with this price. After long wait, he found a vehicle and asked to start paper work. I submitted my insurance info and other paper work. While i was done with paper work, that manager came back and told me, you can’t get that vehicle in $34500 because vehicle is coming from Pennsylvania and doesn’t have $750 rebate which we offer in VA. So, you have to pay $35250 instead. When i argued that why you haven’t informed me earlier. So, we could save both of ours time. he said he will go back and check but I might need to pay couple of hundred dollars extra. Then he came back, oh that vehicle i was getting for you has already been sold. I asked him are you saying this because of that extra $750? We have wasted 5 hours in all that non Sense and now you are telling me car isn’t available. He didn’t make an effort to give me counter offer on the vehicle he had just to compensate for the time we have wasted. Rather straight up refused, sorry we don’t have a deal. I highly recommend to all the DMV people to stay away from Koons Falls church and avoid wasting your time. Thank You for reading, hope it will help you save time.
Faizi - It's never our intention to waste our guests' time so I'm disappointed to read about your experience. I would like to apologize for any confus...ion regarding our prices or the vehicle you were interested in. We expect the best for our customers and I can assure you that I will look into this situation to make sure that your concerns are properly addressed. Thank you for your feedback, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
Worst car buying experience I’ve had and I’ve purchased at least 25 cars in my life time of driving! I came in with a check to make things easy and also... came with extra cash to add to the deal that failed they told me the check wasn’t good enough I needed a new check then they ran my credit and I asked them not too because I’m already financed! Then after running my credit they told me the deal was done through there system and I didn’t need the check they called me 2 days later to comeback so that I could get a buyers order to take back to my credit union to get another check (I thought the deal was done) when I spoke to my credit union they told me that the dealer messed up and was NOT suppose to run anything well now the deal is funded the original way but they still owe me a front end alignment then some one tells me they are not paying for that after they told me they would after arguing some one agrees to pay for the alignment ok fine fast forward two weeks after the deal is “done” my vehicle needs work done and I’m trying to use the warranty and I can’t because the warranty isn’t active I called the dealer 7 times in two days the finance guy Dean told me he will push the paper work through and it will be done in the morning we’ll no it’s still not done I called a few more times and spoke to a manager name Mike he told me he would figure something out and call me back in a few minutes he NEVER called me back so I called again to be told by some rude “manager” that warranties take 30 days to be activated but it’s good from the date of purchase this makes no sense to me!!!! So basically I’m stuck with a warranty that I can’t use for 30 days and my truck that I got 2 weeks ago needs $3000 worth of warranty work done!!! Safe to say this dealership has drained me and I’m NOT GOING BACK AND I WOULDN’T SEND A SOUL TO BUY FROM THEM!!!!
Darrius - we aim to deliver a seamless sales process and I sincerely apologize if we fell short in any way. This certainly sounds like a frustrating s...ituation and I am sorry for what you experienced. I think it would be best if we discuss your feedback together as I'd like to try to address your concerns. I will look for your contact information, however, please consider calling me in the meantime. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
I bought a brand new F150 a few days ago, trading in my Ram 2500. Negotiating for my trade in value was as expected, I showed them the trade in value from... websites and they offered close to what I expected to make the deal. Working with Russel was fine, good guy. Then we go to the finance office. There we several things they were still trying to charge me for that I caught last second, and the trade value was less than we had agreed upon. I had a pre-approved draft check from my bank and the finance guy wanted me to fill it out. I asked him to call my bank while filling out the check and out of the many vehicles I've purchased at numerous dealerships, this was the first time I was asked to fill it out myself. The finance guy said he didnt want to mess it up. My wife whispered "isn't that his job, to not mess up the financial part of this?' He looked at the check after I filled it out and said that it wasn't enough. I ask him to just call the bank and figure this out and he grabed the finance manager. This guy came in demanding more money and I asked for a break down of all the numbers. I asked him to call the bank and he aggressively told me that he wasn't going to do that, and we needed to come up with the rest of the money. I told him that I didnt appreciate the way they were talking to us and they just lost my business. My wife and I stopped by the salesman and told him that we appreciated his time but they lost our business. We left and started driving home when the general manager called and he asked what happened and how they could earn my business. I told him that we were really upset at how we were treated and it would take a lot for us to come back. He made a generous offer for my trade and we went back to make the deal. Again to the finance guy where none of the agreed upon numbers were on the paperwork, and I felt like we were suckered into coming back. He called the general manager for the agreed upon price and after going back to the bank to get a new check we were finally done. I asked for the electronic copies of the new paperwork and he said that he couldn't print them out because the system was locked. I had to take pictures with my phone of the computer screen for my copies. All in all, happy with the truck, salesman, and general manager. But it was the worst headache dealing with the finance team.
Thank you for taking the time to share this feedback. We expect our customers to be treated with excellent service from all members of our team and I ...would like to apologize for the disappointing experience you had during the financing process. This will be a training opportunity for us as we strive to improve the experience of our guests. We are grateful for your business, and if there is anything further you would like to discuss, I would be glad to take your call. Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
Terrible customer service from this dealership. Once you leave that's it. I bought a used car from them and tried to get my CD's back from my trade in.... After a week of calls and text to no available, they finally told me the car was gone. They double charged my credit card twice for a down payment and still no resolution after 10 days. Poor communication
I am so sorry to hear about your frustrating experience. We strive to take excellent care of guests and I apologize for our poor communication regardi...ng your concerns. I would like to speak with you, however, I won't be able to reach you without a full name. Please give me a call at your convenience. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443.
made an appointment online. When I got to the service department the first thing I had to do is is rewrite all of the same personal information that I... had already typed online. I have now been waiting for over an hour and my car service has not even started. This is HORRIBLE service!!!!
This is the best dealership I have ever done business with! They have the best prices on the East Coast. During my visit when buying a new 2020 Ford Explorer,... I saw other customers visiting who traveled in from New York State, Pennsylvania, and South Carolina. Amazed at how the positive reputation of this dealership spread so far. I researched intensely and could not find another dealership that could beat their WOW-PRICE! I will continue to buy vehicles here and recommend to others the positive experience I had here! Thank You Mr Koons!
Thank you so much for the review! It means a lot to hear you say that we are the best dealership you've ever done business with, and it was our pleasu...re to work with you here at Koons Falls Church Ford. We hope that you continue to enjoy your new 2020 Ford Explorer, and we look forward to your next visit!
bought a 2013 ford f350 from dealer with damaged rear and broken leaf spring(not aware at time) i was lied to that truck was inspected and ready to go.... i heard a noise but was denied anything was wrong and it was normal. once i found the issue it took me two days to get a response from the dealer to see about repairing the truck. once i dropped the vehicle off they said they would have it looked at and take care of it. after an entire week of diagnosing and me calling everyday for an update. i was told all the parts were on order and they would have the truck repaired by mid of next week and i would receive a call with an update. well i never received an update i had to call and no one would answer. after getting ahold of them i was told it would be ready next day at noon. i needed the truck by that time. never received a call. i had to call and the service writer wouldnt even speak to me. i was then given the excuse that more parts had to be ordered for repair. this dealer is by far the most unprofessional dealer i have ever dealt with. very disappointed in the dealer.
I scheduled an appt a week out for a recall. Drop the car off, 1 1/2 hours later I get a call saying they don't have parts.
Worse customer service specially finance Department start with the manager Joe . Because they promise me to send cancel form 10 day ago and I did not receive... nothing from them . I guess Koons management dont care about the customer service . I will never use this again
This dealership the outlet and the coons dealership do not care about any of their customers filing a complaint with them at their dealership does not... do anything they do not do anything to make you happy and address the situation they would sell you car and don't tell you it's been in previous accident do not trust the carfax report from them and do not buy a warranty from them they do not honor their own warranty they sell you the car they sell you the warranty but don't don't want to do the work if you would like to know more and look up at my email and email me