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Koons of Falls Church Ford

(1,156 reviews)
Visit Koons of Falls Church Ford
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 8:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–8:00pm
Tuesday 9:00am–9:00pm 6:00am–8:00pm
Wednesday 9:00am–9:00pm 6:00am–8:00pm
Thursday 9:00am–9:00pm 6:00am–8:00pm
Friday 9:00am–9:00pm 6:00am–5:00pm
Saturday 9:00am–8:00pm 7:30am–5:30pm
Sunday 10:00am–8:00pm Closed
New (571) 297-1453 (571) 297-1453
Used (571) 297-9432 (571) 297-9432
Service (571) 297-6967 (571) 297-6967

Reviews

(1,156 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons of Falls Church Ford from DealerRater.

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STAY AWAY!

STAY AWAY! Fraudulent, deceptive, and misleading sales practices here and lick and stick inspections. They’ll sell you on the Koons used car guarantee stating that they do an extra thorough multipoint inspection and have a no hassle exchange policy if you find anything wrong after purchase. But that program will be a $1000 line item when you go to negotiate a sales price and actually only covers very specific items. Should you need to use the program, you’ll be met with so many delays, rude and dismissive sales people, and lack of response that it’s impossible to use the program. In our experience, the multipoint inspection was a lick and stick state inspection. We bought a car with 30,000 miles and now have to fork up over $3000 in repairs just to get it to pass Maryland inspection. Koons won’t do anything. It’s been a total headache and an absolute waste of time and energy trying to get them to honor the agreement. 50 days later and they still won’t remediate the situation so we can get the car titled in Maryland. If you decide to look at a used car here, don’t trust the Koons name and make sure you have your trusted mechanic inspect the car BEFORE you buy it! But honestly you’re much better off taking your business to one of the hundreds of other dealers in the area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to read this review. You reached out for assistance, and we told you we stand behind our VA inspection process. You brought it back, and again it passed VA inspection. Every out-of-state customer signs that they agree we only provide VA inspection and do not guarantee any other state; you signed that. You did not pay anything extra for the inspection. You purchased the vehicle for the exact price you came in on. What you paid for is a certified warranty, and you didn't have to. Every coverage is presented as an option. That is not an inspection, and yes, you are correct, it covers specific things. Maryland requires completely different things in its inspections, and not all inspection stations are honest. In fact, they look out for vehicles purchased in VA. You purchased a fantastic VA-inspected vehicle, just like we promised you would receive. We didn't hide any of this from you. Thank you!

easy transaction great price fantastic service second

easy transaction great price fantastic service second vehicle purchased from them will use them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Koons Falls Church Ford again! We're delighted to hear that your transaction was smooth and the service met your expectations. Looking forward to assisting you in the future!

My experience at Koons dealership with Mr Williams

My experience at Koons dealership with Mr Williams Chicas was excellent. He was very professional, he informed me about all I wanted to know about the car I was getting. He I wanted an specific Color and he did an excellent Job to find the Car that I wanted. Everything he did was outstanding 👏. Thank you so much. I am so grateful and satisfying with his outstanding service and Job. I am so happy with him thank you. Yanira Rodriguez.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Yanira, we're delighted to hear that Williams provided you with such an outstanding experience at Koons Falls Church Ford! Thank you for sharing your satisfaction and gratitude; we hope you're enjoying your new car!

My wife and I went to Koons Ford to change from one lease

My wife and I went to Koons Ford to change from one lease into another. Fred Bernal and Sam were the key people helping us in this process. What was unique about both Fred and Sam was an ability to listen and to present the necessary information while not pressuring us to make a decision. Even when there was a mistake they handle it truthfully and graciously and gave us both time to think and conclude. They both seem to be aware of the importance of bonding with the client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Koons Falls Church Ford! We're delighted to hear that Fred and Sam provided attentive service without any pressure, making the leasing process smooth. We appreciate your kind words and look forward to assisting you again!

Bad faith negotiation do not buy your car here.

Bad faith negotiation do not buy your car here. They are successfully perpetuating the negative stereotypes of used car salesman. We had agreed on the car, the price, and that they'd do some minor service/repairs for free (alignment, replace a missing piece of car console). Was at the stage of signing paper work when I noticed that the paper work didn't reflect the repairs and service the had agreed to and when I asked them to add them in they said no at first. And then when I got them to agree they then added a $1,200 charge on the final price tag. And, unlike every other dealership, they wanted my trade in to be a separate transaction which meant the value of the trade in wouldn't reduce the taxes of my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Joseph, we are sorry to read this review. We value transparency, so we advertise used vehicles as such. We do not throw in any service over and above what we promised in either a VA-inspected vehicle or a CPO. If the vehicle meets those requirements and the customer would like more, there is a cost associated with that. Please feel free to reach out if there is anything else you would like to share or discuss. Thank you, Gail Jasper - Customer Relations Manager - gail.jasper@koons.com

My repair manager was very thorough and diligent and

My repair manager was very thorough and diligent and the dealership worked hard to maximize my repair warranty. Very good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bill, we're delighted to hear that our team at Koons Falls Church Ford provided you with thorough and diligent service. Thank you for sharing your experience!

Wished to purchase a vehicle from out of state.

Wished to purchase a vehicle from out of state. They refused to let the car off the lot to be inspected. There's not many reasons for that, but they're all bad.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Zach, I apologize for the inconvenience you experienced. We strive to accommodate our customers' needs and it's disappointing to hear we fell short in this instance. Please feel free to reach out so we can discuss how best to assist you further. Thank you, Regina Suggs - Customer Relations Manager - rsuggs@koons.com

Brought my car in for a tune up at 100,000 miles.

Brought my car in for a tune up at 100,000 miles. The service reps, Buch and Eric, were knowledgeable about what needed to be done and helpful talking through what needed to be repaired now and what could wait. They arranged a loaner car for the time my car was in the shop. Overall a pleasant experience, and the friendliness of the service reps was key to that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sarah, we're delighted to hear that Buch and Eric provided you with such a pleasant experience at Koons Falls Church Ford. It's great knowing they were helpful and accommodating during your visit. Thank you for sharing this feedback!

Art was kind enough to set an appointment for me to have

Art was kind enough to set an appointment for me to have a tire checked out. They were thorough and fixed the problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cathy, we're delighted to hear that Art and the team at Koons Falls Church Ford took great care of your tire issue. Thanks for sharing your experience with us!

Excellent service.

Excellent service. Tech was able to find and address all issues and truck was ready for pickup on commit date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Koons Falls Church Ford provided excellent service and met your expectations. Thank you for sharing your experience, and we're glad everything was resolved on time!