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Mercedes-Benz of Encino

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (95 reviews)
Visit Mercedes-Benz of Encino
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–9:00pm 9:00am–4:00pm
Sunday 10:00am–6:00pm Closed

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New (833) 363-6238 (833) 363-6238
Used (833) 382-8625 (833) 382-8625
Service (818) 431-8422 (818) 431-8422

Inventory

See all 415 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2023.
Welcome to Mercedes-Benz of Encino. Whether you are visiting to gather information search for a vehicle in the Encino area or contact our Service department in Encino we hope to be of assistance. Please contact us at any time to discuss your requirements in more detail or visit us at 16721 Ventura Blvd Encino 91436.

Mercedes-Benz of Encino - Sales

16721 Ventura Blvd. Encino CA 91436

Tel: (888) 280-0906
For fastest service ask for the Pre-Owned Department!

Service center

Phone number (818) 431-8422

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
9:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (95 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Encino from DealerRater.

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HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with

HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with my Pro's, Mr. Stephan Jarvis made my experience extremely better with his professionalism on how he handled me. His communication was clear and to the point, I'm glad he was there and he handled me with care. Now to my CON's The sales manager Roy Malik handled me like a car salesman and made my car buying experience super horrible. From the jump his vibe was off, he was extremely misleading with his information. I had agreed on a deal he totally did the complete opposite which didn't make me feel good. He actually LIED!!! In fact he made me feel horrible after Ileft the dealership. He's not to be trusted and as a returning customer I will NEVER deal with him again nor will I deal with Encino Mercedes ever again... The finance manager Feliks Buchinskiy wasn't any better. He felt cold and wasn't pleasant what so ever when walking into his office. Understandably he had a job to do but he didn't add to making my experience any better. Mercedes Benz Of Encino please do better...

HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with

HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with my Pro's, Mr. Stephan Jarvis made my experience extremely better with his professionalism on how he handled me. His communication was clear and to the point, I'm glad he was there and he handled me with care. Now to my CON's The sales manager Roy Malik handled me like a car salesman and made my car buying experience super horrible. From the jump his vibe was off, he was extremely misleading with his information. I had agreed on a deal he totally did the complete opposite which didn't make me feel good. He actually LIED!!! In fact he made me feel horrible after Ileft the dealership. He's not to be trusted and as a returning customer I will NEVER deal with him again nor will I deal with Encino Mercedes ever again... The finance manager Feliks Buchinskiy wasn't any better. He felt cold and wasn't pleasant what so ever when walking into his office. Understandably he had a job to do but he didn't add to making my experience any better. Mercedes Benz Of Encino please do better...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had an outstanding experience at Mercedes-Benz of

I had an outstanding experience at Mercedes-Benz of Encino, and a big part of that was thanks to Ben Benyoucef, the salesperson who assisted me in getting my black on black Mercedes. From start to finish, Ben was incredibly professional, yet still made the whole process fun and stress-free. His approach to negotiation was straightforward, transparent, and made me feel confident in my decision. I highly recommend Ben Benyoucef and his sales manager Larry Killingsworth are true gems and to anyone looking for a top-notch car buying experience. If you're planning to visit Mercedes-Benz of Encino, be sure to ask for them!

I had an outstanding experience at Mercedes-Benz of

I had an outstanding experience at Mercedes-Benz of Encino, and a big part of that was thanks to Ben Benyoucef, the salesperson who assisted me in getting my black on black Mercedes. From start to finish, Ben was incredibly professional, yet still made the whole process fun and stress-free. His approach to negotiation was straightforward, transparent, and made me feel confident in my decision. I highly recommend Ben Benyoucef and his sales manager Larry Killingsworth are true gems and to anyone looking for a top-notch car buying experience. If you're planning to visit Mercedes-Benz of Encino, be sure to ask for them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My tire was going flat and I made it to the dealership

My tire was going flat and I made it to the dealership with about 22 pounds of air remaining. A new tire was placed on my vehicle and I was in and out in about 50 minutes.

My tire was going flat and I made it to the dealership

My tire was going flat and I made it to the dealership with about 22 pounds of air remaining. A new tire was placed on my vehicle and I was in and out in about 50 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Purchased a Mercedes

Worst dealership as long as they sell a car to you then if you want smallest advice they just throw you under the bus they don't care at all just spend $70000.00 5 days after they don't want to hear anything

Purchased a Mercedes

Worst dealership as long as they sell a car to you then if you want smallest advice they just throw you under the bus they don't care at all just spend $70000.00 5 days after they don't want to hear anything

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service.

Excellent service. Vehicle was fixed right the first time. Will highly recommend to others. Great customer service

Excellent service.

Excellent service. Vehicle was fixed right the first time. Will highly recommend to others. Great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great value and experience

Ramses Vasquez is a great service advisor. Cares about the customer. Price was better than most Mercedes Benz dealerships I’ve been. I’ll sbring my car here next time. Thank you!

Great value and experience

Ramses Vasquez is a great service advisor. Cares about the customer. Price was better than most Mercedes Benz dealerships I’ve been. I’ll sbring my car here next time. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The BEST Mercedes-Benz dealership in Southern Cali

This dealership and service department go above and beyond in the quality of work that they do! I am a TV Executive and have very little time on my hands with all the projects I work on. I am truly grateful that this dealership works so hard to continue to make me the happy customer I am!!! Kevin Malone is the BEST service advisor I have ever worked with, and I will only do business with him! I also enjoy working Leslie for my loaner vehicles and seeing Nikki’s smiling face at the front desk! Keep up the good work team! I have referred lots of my fellow colleagues and family members to this place, and they feel the same way I do!

The BEST Mercedes-Benz dealership in Southern Cali

This dealership and service department go above and beyond in the quality of work that they do! I am a TV Executive and have very little time on my hands with all the projects I work on. I am truly grateful that this dealership works so hard to continue to make me the happy customer I am!!! Kevin Malone is the BEST service advisor I have ever worked with, and I will only do business with him! I also enjoy working Leslie for my loaner vehicles and seeing Nikki’s smiling face at the front desk! Keep up the good work team! I have referred lots of my fellow colleagues and family members to this place, and they feel the same way I do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I brought my SL400 to MB of Encino yesterday.

I brought my SL400 to MB of Encino yesterday. As I pulled up in the driveway, another customer was screaming at the MB employees about their horrible service & was calling them thieves. I have been servicing my Mercedes vehicles at Mercedes dealerships for over 20 years now. I moved to L.A. last year & started bringing my car to MB of Encino. I know that it is more expensive to service my car at the dealership, but I’ve been willing to pay the higher cost because of the higher end experience. The higher end experience no longer exists at MB Encino. I reserved a Loaner Car & when I arrived for my service, there was NO loaner car for me. They said I can wait. I had some time, so I said I would have some coffee. NO COFFEE! When my service was completed, they brought my my washed car. I looked at the wheels & couldn’t believe they didn’t wipe the dirt off all my wheels. They sent my car back & brought it back 15 minutes later. The guy asked me if it’s ok now. I looked at the dirt still on my dirty wheels & asked him what he thought about bringing me a clean car with dirty wheels? He shook his head like a guy that knows that MB Encino does not take pride in their workmanship. I just left, because I’m ready to find a new mechanic! One other comment. I spoke to the GM about my experience while I was waiting for my service to be completed.. He smiled & listened to me, but didn’t really seem to care. He made up some story about not having coffee due to 25 lawsuits against his dealership, because clients claim to have gotten Covid from drinking their coffee.

I brought my SL400 to MB of Encino yesterday.

I brought my SL400 to MB of Encino yesterday. As I pulled up in the driveway, another customer was screaming at the MB employees about their horrible service & was calling them thieves. I have been servicing my Mercedes vehicles at Mercedes dealerships for over 20 years now. I moved to L.A. last year & started bringing my car to MB of Encino. I know that it is more expensive to service my car at the dealership, but I’ve been willing to pay the higher cost because of the higher end experience. The higher end experience no longer exists at MB Encino. I reserved a Loaner Car & when I arrived for my service, there was NO loaner car for me. They said I can wait. I had some time, so I said I would have some coffee. NO COFFEE! When my service was completed, they brought my my washed car. I looked at the wheels & couldn’t believe they didn’t wipe the dirt off all my wheels. They sent my car back & brought it back 15 minutes later. The guy asked me if it’s ok now. I looked at the dirt still on my dirty wheels & asked him what he thought about bringing me a clean car with dirty wheels? He shook his head like a guy that knows that MB Encino does not take pride in their workmanship. I just left, because I’m ready to find a new mechanic! One other comment. I spoke to the GM about my experience while I was waiting for my service to be completed.. He smiled & listened to me, but didn’t really seem to care. He made up some story about not having coffee due to 25 lawsuits against his dealership, because clients claim to have gotten Covid from drinking their coffee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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This dealership and service department go above and

This dealership and service department go above and beyond in the quality of work that they do! I am a TV Executive and have very little time on my hands with all the projects I work on. I am truly grateful that this dealership works so hard to continue to make me the happy customer I am!!! Kevin Malone is the BEST service advisor I have ever worked with, and I will only do business with him! I also enjoy working Leslie for my loaner vehicles and seeing Nikki’s smiling face at the front desk! Keep up the good work team! I have referred lots of my fellow colleagues and family members to this place, and they feel the same way I do!

This dealership and service department go above and

This dealership and service department go above and beyond in the quality of work that they do! I am a TV Executive and have very little time on my hands with all the projects I work on. I am truly grateful that this dealership works so hard to continue to make me the happy customer I am!!! Kevin Malone is the BEST service advisor I have ever worked with, and I will only do business with him! I also enjoy working Leslie for my loaner vehicles and seeing Nikki’s smiling face at the front desk! Keep up the good work team! I have referred lots of my fellow colleagues and family members to this place, and they feel the same way I do!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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THERE AT 1:14 PM AND OUT AT 4:02 FOR MINOR ALARM/BATTERY

THERE AT 1:14 PM AND OUT AT 4:02 FOR MINOR ALARM/BATTERY SERVICE. VALET REFUSED TO BRING MY CAR TO DRIVE THRU AND BROUGHT ME THE KEYS TO WALK ACROSS THE LOT TO GET MY OWN CAR. WHEN I READ MY PAPERWORK IT HAD INCORRECT INFORMATION COMBINING MY RESIDENCE WITH MY BUSINESS ADDRESS INFORMATION. QUOTED AMOUNT FOR TEST AND BILLED AMOUNT $200 DIFFERENT; HOWEVER, I WAS THE SECOND TO LAST CUSTOMER TO LEAVE AND JUST WANTED TO GET OUT OF THE DEALERSHIP (WITH NO VALET SERVICE FOR ME) , SO I JUST PAID AND WENT OVER THE INVOICE WHEN I GOT HOME. THIS WAS THE WORST EXPERIENCE IN A DEALERSHIP I EVER EXPERIENCED AND FRANKLY I WAS VERY INSULTED.

THERE AT 1:14 PM AND OUT AT 4:02 FOR MINOR ALARM/BATTERY

THERE AT 1:14 PM AND OUT AT 4:02 FOR MINOR ALARM/BATTERY SERVICE. VALET REFUSED TO BRING MY CAR TO DRIVE THRU AND BROUGHT ME THE KEYS TO WALK ACROSS THE LOT TO GET MY OWN CAR. WHEN I READ MY PAPERWORK IT HAD INCORRECT INFORMATION COMBINING MY RESIDENCE WITH MY BUSINESS ADDRESS INFORMATION. QUOTED AMOUNT FOR TEST AND BILLED AMOUNT $200 DIFFERENT; HOWEVER, I WAS THE SECOND TO LAST CUSTOMER TO LEAVE AND JUST WANTED TO GET OUT OF THE DEALERSHIP (WITH NO VALET SERVICE FOR ME) , SO I JUST PAID AND WENT OVER THE INVOICE WHEN I GOT HOME. THIS WAS THE WORST EXPERIENCE IN A DEALERSHIP I EVER EXPERIENCED AND FRANKLY I WAS VERY INSULTED.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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