Reviews
Jeff Miller and Larry are the greatest.
Jeff Miller and Larry are the greatest. i am always treated as a welcomed customer and not as a number.
Jeff Miller and Larry are the greatest.
Jeff Miller and Larry are the greatest. i am always treated as a welcomed customer and not as a number.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! We're thrilled to hear that Jeff and Larry provided you with such a welcoming experience at Joyce Koons Buick GMC. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! All the best, The Joyce Koons Buick GMC Team
Jeff is the best customer service representative in this
Jeff is the best customer service representative in this location he is very kind & understanding helps solve any questions providing outstanding solutions
Jeff is the best customer service representative in this
Jeff is the best customer service representative in this location he is very kind & understanding helps solve any questions providing outstanding solutions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our customer service representative. At Joyce Koons Buick GMC, we strive to provide outstanding service, and it’s great to know that Jeff met your expectations. We look forward to seeing you again soon! All the best, The Joyce Koons Buick GMC Team
The best customer service we have had in the auto
The best customer service we have had in the auto industry! Delanta Alves goes out of his way to ensure your vehicle is maintained properly and doesn’t cost you more than necessary. The fact that the service is super quick is a plus.
The best customer service we have had in the auto
The best customer service we have had in the auto industry! Delanta Alves goes out of his way to ensure your vehicle is maintained properly and doesn’t cost you more than necessary. The fact that the service is super quick is a plus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Delanta at Joyce Koons Buick GMC. Providing excellent customer service and maintaining your vehicle efficiently is our priority. We appreciate your feedback and hope to see you again soon! All the best, The Joyce Koons Buick GMC Team
David was very supportive but also upfront with me on
David was very supportive but also upfront with me on information regarding my trade-in,
David was very supportive but also upfront with me on
David was very supportive but also upfront with me on information regarding my trade-in,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review! We're glad to hear that you found our team supportive and transparent about your trade-in process. At Joyce Koons Buick GMC, we strive to provide honest and helpful service to all our customers. We appreciate your feedback and look forward to assisting you again in the future! All the best, The Joyce Koons Buick GMC Team
I took my Chevy Colorado in for repair.
I took my Chevy Colorado in for repair. I paid $1,000 for the work that was done however it didn't take care of the problem I needed fixed. The problem still remains. The truck went cold runs ruff and sometimes cuts off and still does. The service person said that he didn't want to charge for repairs that were not necessary but he did. At best they are parts changers. I would not take your car to this dealership for a repair.
I took my Chevy Colorado in for repair.
I took my Chevy Colorado in for repair. I paid $1,000 for the work that was done however it didn't take care of the problem I needed fixed. The problem still remains. The truck went cold runs ruff and sometimes cuts off and still does. The service person said that he didn't want to charge for repairs that were not necessary but he did. At best they are parts changers. I would not take your car to this dealership for a repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Tom, for sharing your experience with us. We understand your concerns regarding the repairs made to your Chevy Colorado and that you are still facing issues. At Joyce Koons Buick GMC, we strive to provide satisfactory service. If you would like for us to take a look at your vehicle, please reach out to us. We wish you the best and hope to have the chance to earn your trust back in the future. All the best, The Joyce Koons Buick GMC Team
The truck is in the dealership and has been since Saturday.
I didn't actually visit the dealership.
I didn't actually visit the dealership. I purchased the vehicle online and they delivered it to me. Everyone was very professional. I would recommend this dealership.
I didn't actually visit the dealership.
I didn't actually visit the dealership. I purchased the vehicle online and they delivered it to me. Everyone was very professional. I would recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We appreciate you choosing Joyce Koons Buick GMC for your vehicle purchase, even the online experience. It's great to hear that you found our team to be professional. We look forward to serving you again in the future and hope you enjoy your new vehicle! All the best, The Joyce Koons Buick GMC Team
Dealership and Dave Williams were easy to communicate
Dealership and Dave Williams were easy to communicate with because of their friendliness and knowledge of the vehicle. Even after purchase, he followed up with calls to check on our satisfaction and to answer any question. Highly recommend to purchase a vehicle at this dealership and ask for Dave Williams!
Dealership and Dave Williams were easy to communicate
Dealership and Dave Williams were easy to communicate with because of their friendliness and knowledge of the vehicle. Even after purchase, he followed up with calls to check on our satisfaction and to answer any question. Highly recommend to purchase a vehicle at this dealership and ask for Dave Williams!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Dave Williams and the team at Joyce Koons Buick GMC. It's great to know that you felt supported throughout your purchasing journey and that Dave's follow-up made a difference. We appreciate your recommendation and look forward to serving you again in the future! All the best, The Joyce Koons Buick GMC Team
David exhibited outstanding performance characterized by
David exhibited outstanding performance characterized by his cordial demeanor and extensive knowledge. His dedication to customer service, along with his comprehensive understanding of the vehicle, was exemplary. I wholeheartedly recommend David to my colleagues and associates.
David exhibited outstanding performance characterized by
David exhibited outstanding performance characterized by his cordial demeanor and extensive knowledge. His dedication to customer service, along with his comprehensive understanding of the vehicle, was exemplary. I wholeheartedly recommend David to my colleagues and associates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with David at Joyce Koons Buick GMC. His dedication to customer service and knowledge truly make a difference. We appreciate your recommendation and encourage you to visit us again for your future vehicle needs! All the best, The Joyce Koons Buick GMC Team
David was awesome and the overall experience was smooth.
David was awesome and the overall experience was smooth. Will recommend people to go to David on the future.
David was awesome and the overall experience was smooth.
David was awesome and the overall experience was smooth. Will recommend people to go to David on the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jake, for your fantastic review! We're thrilled to hear that you had a smooth experience with us at Joyce Koons Buick GMC. Your kind words about David mean a lot, and we appreciate your recommendation. We look forward to assisting you and your friends in the future! All the best, The Joyce Koons Buick GMC Team
Great service department experience.
Great service department experience. Matt Morningstar and the entire staff completed my service without delay. They were/are helpful, respectful, professional and solved my problem. I was given a loaner vehicle to use while my car was being serviced. Thanks!. A great place to do business. Koons is where I will buy and service my vehicles! Thank you!!!
Great service department experience.
Great service department experience. Matt Morningstar and the entire staff completed my service without delay. They were/are helpful, respectful, professional and solved my problem. I was given a loaner vehicle to use while my car was being serviced. Thanks!. A great place to do business. Koons is where I will buy and service my vehicles! Thank you!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We're thrilled to hear about your great experience in our service department at Joyce Koons Buick GMC. It's fantastic to know that Matt and our team were able to assist you with professionalism and respect. We truly appreciate your loyalty and look forward to being your go-to place for both purchasing and servicing your vehicles. Thanks again for choosing us! We can’t wait to see you on your next visit! All the best, The Joyce Koons Buick GMC Team
Thank you.