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Great people as always. It took them less than an hr to get my car what it needed.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, The Joyce Koons Buick GMC Team
Great customer service
Delanta Alves went over and beyond our expectations while servicing our vehicle. Definitely happy with our experience. Wouldn't hesitate to return to Joyce Koons for any repairs in the future.
It’s great to know that Delanta provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! All the best, The Joyce Koons Buick GMC Team
Where do I start.
Where do I start. Agreed to get my heater core hoses fixed for my 17 Sierra. My wife was given an invoice of $892 to fix. They picked up my vehicle on Wednesday the 19th of April. They Called my warranty to see if it was covered. Daniel called me that afternoon and told me it was not covered and I agreed to get it fixed for the above price. Got a call the next day from another service advisor and was told the same thing Daniel already told me. Then he said right now our price was $1480. I understand the first price was an estimate but how did your estimate go up almost $600. I feel like they just make up a price and try to get the customer to pay it. Was passed around to multiple service advisors during this whole ordeal. Ended up paying $1072. Was told one of the service advisors was going to stay and show me an itemized break down and pictures of what was wrong. He was no where to be found when I showed up. Talked to service advisor Peter on the phone and dealt with him at pickup on Friday April 21st. He needs to be sent back to school for better communication skills. Daniel was the only good service advisor and we should have only worked with him but since he was trying to get me around the estimate price, the other two service advisors had to jump in and try to steal more money out of my pocket. The only thing this dealer is good for is oil changes and tire rotations because you know the price up front. Don’t trust their estimates as it will be way off. Some of the service advisors are rude and talk to you like you don’t know anything about how a vehicle works. They tried to make it sound like they gave me a good by dropping the price from $1480 to $1072. If I add up the price for the heater core hose replacement, oil change and tire rotation, came out to what I should have paid with no discounts. Don’t trust your vehicle at this place unless it’s for simple maintenance items. Contact me if you want more information. You already have my phone number. I will not contact you. UPDATE: Talked to Service Advisor Delante Alves and he rectified the situation. I will give them a second chance. He took care of me after our discussion. He seems like a very good service advisor that will take care of his customers.
Thank you for taking the time to provide this feedback and for your kind words for Delante. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. All the best, The Joyce Koons Buick GMC Team
The Koons of Manassas Team did a great job repairing my Buick. Excellent customer care.
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, The Joyce Koons Buick GMC Team
DON'T WATSE YOUR MONEY AND TIME
They do not deserve one star. Rude staff. Group of thieves. They will charge you as much as they can. STAY AWAY FROM THEM. I don't recommend them at all.
Thank you for taking the time to share your recent experience at Joyce Koons Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. All the best, The Joyce Koons Buick GMC Team
Purchased a GMC Terrain. Team was helpful, friendly and efficient.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful, friendly and efficient during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, The Joyce Koons Buick GMC Team
Excellent, stream lined service!
Excellent, stream lined service! Will pick your vehicle up within 30 miles at no cost! We have the best service repairman - Nick Bodenschatz!! We followed him from a previous facility! He is honest and trustworthy!! Hands down he is the best!!
Thanks for the great feedback! We're very happy that Nick was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, The Joyce Koons Buick GMC Team
Slower than Molasses in January
What is the point of having an appointment at 0700 in the morning for an oil change only still waiting 90 minutes later to have it completed. It takes 30 minutes to do an oil change. But if you have time to waste this is the place for you. Walmart is faster. Never again!
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. All the best, The Joyce Koons Buick GMC Team
I had work done at this dealership and thought it was OK
I had work done at this dealership and thought it was OK until I called around and found out they ripped me off!!!! I recently called for spark plugs and wire change and they quoted me $980 which is $300 more than three other dealerships and $100 less than Bonin Chevrolet dealership in Manassas. Stay away!!!! I will NEVER get anymore work done there or in Manassas. I spent a lot of money there because I didn't know better and now I do!!!
Joseph, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. All the best, The Joyce Koons Buick GMC Team
Mr.Agrella responded very quick to our needs for service
Mr.Agrella responded very quick to our needs for service of our Buick. The check engine light came on and the yearly safety inspection was needed. Nick was very professional and solved all our needs.
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. All the best, The Joyce Koons Buick GMC Team