Joyce Koons Honda Buick GMC

Great people as always. It took them less than an hr to get my car what it needed.

Delanta Alves went over and beyond our expectations while servicing our vehicle. Definitely happy with our experience. Wouldn't hesitate to return to Joyce Koons for any repairs in the future.

Where do I start. Agreed to get my heater core hoses fixed for my 17 Sierra. My wife was given an invoice of $892 to fix. They picked up my vehicle on Wednesday the 19th of April. They Called my warranty to see if it was covered. Daniel called me that afternoon and told me it was not covered and I agreed to get it fixed for the above price. Got a call the next day from another service advisor and was told the same thing Daniel already told me. Then he said right now our price was $1480. I understand the first price was an estimate but how did your estimate go up almost $600. I feel like they just make up a price and try to get the customer to pay it. Was passed around to multiple service advisors during this whole ordeal. Ended up paying $1072. Was told one of the service advisors was going to stay and show me an itemized break down and pictures of what was wrong. He was no where to be found when I showed up. Talked to service advisor Peter on the phone and dealt with him at pickup on Friday April 21st. He needs to be sent back to school for better communication skills. Daniel was the only good service advisor and we should have only worked with him but since he was trying to get me around the estimate price, the other two service advisors had to jump in and try to steal more money out of my pocket. The only thing this dealer is good for is oil changes and tire rotations because you know the price up front. Don’t trust their estimates as it will be way off. Some of the service advisors are rude and talk to you like you don’t know anything about how a vehicle works. They tried to make it sound like they gave me a good by dropping the price from $1480 to $1072. If I add up the price for the heater core hose replacement, oil change and tire rotation, came out to what I should have paid with no discounts. Don’t trust your vehicle at this place unless it’s for simple maintenance items. Contact me if you want more information. You already have my phone number. I will not contact you. UPDATE: Talked to Service Advisor Delante Alves and he rectified the situation. I will give them a second chance. He took care of me after our discussion. He seems like a very good service advisor that will take care of his customers.

The Koons of Manassas Team did a great job repairing my Buick. Excellent customer care.

They do not deserve one star. Rude staff. Group of thieves. They will charge you as much as they can. STAY AWAY FROM THEM. I don't recommend them at all.

Purchased a GMC Terrain. Team was helpful, friendly and efficient.

Excellent, stream lined service! Will pick your vehicle up within 30 miles at no cost! We have the best service repairman - Nick Bodenschatz!! We followed him from a previous facility! He is honest and trustworthy!! Hands down he is the best!!

What is the point of having an appointment at 0700 in the morning for an oil change only still waiting 90 minutes later to have it completed. It takes 30 minutes to do an oil change. But if you have time to waste this is the place for you. Walmart is faster. Never again!

I had work done at this dealership and thought it was OK until I called around and found out they ripped me off!!!! I recently called for spark plugs and wire change and they quoted me $980 which is $300 more than three other dealerships and $100 less than Bonin Chevrolet dealership in Manassas. Stay away!!!! I will NEVER get anymore work done there or in Manassas. I spent a lot of money there because I didn't know better and now I do!!!

Mr.Agrella responded very quick to our needs for service of our Buick. The check engine light came on and the yearly safety inspection was needed. Nick was very professional and solved all our needs.