Joyce Koons Honda Buick GMC

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Joyce Koons Honda Buick GMC Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

9:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since November 1998

Conveniently located off Interstate 66, Exit 47A (West bound) or Exit 47 (East bound).

...


Over 10 acres of inventory
State of the Art Facilities
Loaner car with major service
Rental Cars available
Free WiFi and loaner IPad during service visits
Car Wash with any paid service
State of the art collision center
Local shuttle service

"Joyce Koons Honda Buick GMC, Driven By Community"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
68 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    April 5, 2018

    The sales team at Koons is very responsive and great to deal with. I do appreciate their follow up and professionalism. They not only had a great repour... with me but I do think they valued me as a customer.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2018

    My experience with any service and sale at this specific Dealership has always been exceptionally Professional and Courteous

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 8, 2015

    The salesman (Charles) and manager (both of them on different days) were courteous and professional, I actually enjoyed the process of buying a used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 9, 2017

    Highly recommend Koons and the entire staff who helped us with a recent lease transaction. The service we received was extremely prompt and courteous,... right from the first email. After initial email contact with Wilmer Mejia, there was a follow-up call with Patrick Bryant. He was fantastic and really listened to me when i described our situation and our needs. He was extremely gracious and knowledgeable and really knew his inventory! It was a pleasure to be asked what i wanted vs. being cornered by a 'high pressure sales person' who tried to tell me what he/she thought i wanted. These are the main reasons we decided to do business with Patrick and the Koons team including Codie Fravel, even though there is another GMC dealer literally 2 miles from our home. (Koons is about 45 minutes to an hour away depending on traffic). There is a LOT to be said for that kind of service, not to mention Koons worked out a payment that was even lower than what i said we could afford, and lower than the 3 other dealers who were vying for my business. It was nice to feel like we were not being snuckered or pressured! Not only did we get a lower price and more features than we expected but after all the paperwork was finished, Codie made sure we were comfortable with all the features of the new vehicle before we left the lot. Everyone we met was upbeat, experienced and super helpful. It actually made a normally stressful and tedious transaction smoother than we could imagine. If you want to do business with a company that is honest, upfront, professional, and interested in putting the customer first, then do yourself a favor and make sure you speak to the team at Koons before buying or leasing from any other dealer. It was worth the trip for us! PS...another reason we were happy to do business with Koons is they donate several cars to our annual Church/ PTO raffle. When you give generously to the community, it always comes back =)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 20, 2017

    The sales person very nice and helpful. But the once the Finance Manager was include, negotiations were immediately stopped. No bartering with the finance... manager.

    3.0 out of 5
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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    DP at Joyce Koons Honda Buick GMC customer satisfaction is our #1 priority. We are very sorry to hear that this was your experience with us and we wan...t to do everything we can to make it right. Please call us at 703-366-1045 and ask to speak to our General Manager, Shawn McGregor. He is expecting your call.

  • 3.0 out of 5
    July 28, 2017

    While having some recall work done on a Honda Pilot, the technician recommended replacing the entire wiring harness connected to the positive battery terminal... due to some corrosion at a cost of over $300. I refused the service, went home, and used a wire brush and baking soda to remove the corrosion. The harness is in great shape and does not need replaced. In the maintenance services based on mileage, they include in their price some oil additive (BG, I believe). The Honda manual clearly states that oil additives should not be used. I emailed Joyce Koons Honda asking about this several weeks ago but have not received a reply. I understand that most dealer service departments include these additives to increase their margins, but that only reinforces my perception that service departments try to extract as much money as possible from their customers. I rate them average compared to other auto services, but they are well below average with respect to my expectations to be dealt with in a fair and honest manner.

    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2017

    Always a great experience at Koons Buick. Promptly took care of car, communicated with me, and returned a clean car on time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2017

    Steve Hughes was on top of everything...Truck was just as expected. I was only in the dealership a couple hours from start to finish..I was also having... a car repaired at the time I bought my new truck.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 13, 2017

    Many inventory, so I didn't need to go many places. Actually, this was the first dealership I went to. And, a good guy who is honest to his customers.... Most of all, I didn't spend much time at the dealership because of a guy who sold me a car. Thanks to him. Everythins was perfect!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 11, 2017

    Everyone is so friendly and helpful. My car is always done in hour and done right. I recommend everyone coming. The service is EXCELLENT!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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Joyce Koons Honda Buick GMC

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