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Joyce Koons Honda Buick GMC

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Joyce Koons Honda Buick GMC Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

9:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since November 1998

Conveniently located off Interstate 66, Exit 47A (West bound) or Exit 47 (East bound).

...


Over 10 acres of inventory
State of the Art Facilities
Complimentary Loaner vehicles for Service customers.
Free WiFi during service visits
Car Wash with any paid service
State of the art collision center
Local shuttle service

"Joyce Koons Honda Buick GMC, Driven By Community"

Service

DealerRater Certified Repair

Tire Rotation

$19.95

Oil, Filter Change

$38.95 and up*

Multi-Point Inspection

Complimentary

Check Engine Light Diagnosis

$56

Schedule an appointment

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
90 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 31, 2020

    Staff is friendly and and courteous when you arrive . Thanks Mark for taking care of my car. I would recommend joyce koons honda service center.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2020

    They were very fair and patient as I tried to make up my mind on which car I wanted. The entire process with very smooth. I really like Sahid Conteh he... was very knowledgeable about the cars and just a very cool guy. He was very quick to answer emails when I had questions or needed something! They were all very nice they manager was also very fair and accommodating as well. Would recommend them to anyone! T.Taylor

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We¿¿¿re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and i...t makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day!Best,The Joyce Koons Buick GMC Team


    Worked with:
    Sahid Conteh

    Sales Consultant

    NOT RATED

    Roy Higashi

    Sales Consultant

    NOT RATED

  • April 5, 2018

    The sales team at Koons is very responsive and great to deal with. I do appreciate their follow up and professionalism. They not only had a great repour... with me but I do think they valued me as a customer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Doug Miller

    Internet Sales Manager

    NOT RATED

  • 5.0 out of 5
    July 25, 2020

    New concierge service is terrific! I've used service department since 1988 and bought two vehicles there. In last two months, I've had both of my Koons... GMC vehicles state inspected.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback, digi. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if ...you ever require automotive assistance in the future, you won¿¿¿t hesitate to reach out to us.- The Joyce Koons Buick GMC Team


    Worked with:
    Jeff Miller

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    July 23, 2020

    I can't say enough good things. I even traveled out of my way to deal with Joyce Koons. It was a fun experience buy our first family car. My wife is happy... with her 2018 Honda Pilot.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car...! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Joyce Koons Buick GMC!- The Joyce Koons Buick GMC Team


    Worked with:
    Sahid Conteh

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    July 22, 2020

    We have purchased five cars from the Joyce Koons dealerships, and we have been Service Dept. customers since 2002. We have always felt important, valued... and cared for. It doesn't matter if we are working with Steve or Shawn in Sales, with knowledgeable Service Advisors in both GMC and Honda, or directly with Senior Managers, our experience is always easy, professional and worthy of telling a friend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business....- The Joyce Koons Buick GMC Team


    Worked with:
    Tyson Farina

    Service Advisor

    NOT RATED

    Steve Hughes

    Sales Consultant

    NOT RATED

    Joe Carroll

    Service Manager

    NOT RATED

    Jessie Bussard

    Service Advisor

    NOT RATED

    Angela Killinger

    Vice President/General Manager

    NOT RATED

  • 5.0 out of 5
    July 19, 2020

    Always a positive experience. Repairs are what they are. If you need it...you need it. But what you can count on at Joyce Koons, Buick, GMC is to get advice... on repairs that are absolutely required or needed. Mr. Jeff Miller has been my Service Advisor for at least 7 years and had always provided me with quality advice!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi and thanks for your kind words! We appreciate Jeff as well as the rest of our staff and we are thrilled that they have taken care of you and accomm...odated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again!- The Joyce Koons Buick GMC Team


    Worked with:
    Jeff Miller

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    July 11, 2020

    Roy was very helpful and courteous. He went above and beyond to help me find a car in my price range and was very straight forward about the added cost... of taxes and registration. I will definitely go back to him in the future.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d we're glad that our team made such a great impression on you.- The Joyce Koons Buick GMC Team


    Worked with:
    Roy Higashi

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    July 2, 2020

    We purchased a brand new top of the line Honda Accord for my late husband on 5/22/20. My husband had a major medical issue and was in a comma starting... 5/28/20 and eventually passed away on 6/17/20. This dealership would offer no options to take back the vehicle and kept telling me to call other places, e.g. Honda Financing. I would not recommend this dealership to my worst enemy.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Here at Joyce Koons Buick GMC, we pride ourselves on customer satisfaction, and it appears that your recent experience wi...th our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. - The Joyce Koons Buick GMC Team

  • 5.0 out of 5
    June 30, 2020

    Phenomenal experience. Daymon and Flo are the greatest ever. Would highly recommend to any and everyone. A+++++ service! The Honda we purchased, excellent... look and condition!! I have definitely found my new permanent dealership! James C.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share ...your comments with our team and we look forward to working with you again down the road.- The Joyce Koons Buick GMC Team


    Worked with:
    Flo Azo

    Finance Manager

    NOT RATED

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