Joyce Koons Honda Buick GMC

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4.3
(1,145 reviews)
Visit Joyce Koons Honda Buick GMC
Sales hours: 11:00am to 5:00pm
Service hours: 9:00am to 4:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–8:00pm
Sunday 9:00am–4:00pm 11:00am–5:00pm
New (888) 865-0684 (888) 865-0684
Used (877) 268-7282 (877) 268-7282
Service (888) 909-3224 (888) 909-3224

Inventory

See all 232 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 1998.
Conveniently located off Interstate 66 Exit 47A (West bound) or Exit 47 (East bound).
Over 10 acres of inventory
State of the Art Facilities
Complimentary Loaner vehicles for Service customers.
Free WiFi during service visits
Car Wash with any paid service
State of the art collision center
Local shuttle service
Joyce Koons Honda Buick GMC Driven By Community

Service center

Phone number (888) 909-3224

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–4:00pm

Meet our employees

View all 44 employees View less employees

Reviews

4.3
(1,145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joyce Koons Honda Buick GMC from DealerRater.

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5.0

Recommend Dealership

Purchased a GMC Terrain. Team was helpful, friendly and efficient.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful, friendly and efficient during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, The Joyce Koons Buick GMC Team

5.0

Excellent, stream lined service!

Excellent, stream lined service! Will pick your vehicle up within 30 miles at no cost! We have the best service repairman - Nick Bodenschatz!! We followed him from a previous facility! He is honest and trustworthy!! Hands down he is the best!!

Dealer response

Thanks for the great feedback! We're very happy that Nick was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, The Joyce Koons Buick GMC Team

1.0

Slower than Molasses in January

What is the point of having an appointment at 0700 in the morning for an oil change only still waiting 90 minutes later to have it completed. It takes 30 minutes to do an oil change. But if you have time to waste this is the place for you. Walmart is faster. Never again!

Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. All the best, The Joyce Koons Buick GMC Team

1.0

I had work done at this dealership and thought it was OK

I had work done at this dealership and thought it was OK until I called around and found out they ripped me off!!!! I recently called for spark plugs and wire change and they quoted me $980 which is $300 more than three other dealerships and $100 less than Bonin Chevrolet dealership in Manassas. Stay away!!!! I will NEVER get anymore work done there or in Manassas. I spent a lot of money there because I didn't know better and now I do!!!

Dealer response

Joseph, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. All the best, The Joyce Koons Buick GMC Team

5.0

Mr.Agrella responded very quick to our needs for service

Mr.Agrella responded very quick to our needs for service of our Buick. The check engine light came on and the yearly safety inspection was needed. Nick was very professional and solved all our needs.

Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. All the best, The Joyce Koons Buick GMC Team

5.0

Recognizing Nick from Joyce Koons for the excellent

Recognizing Nick from Joyce Koons for the excellent service provide my cadillac srx on 19/20 August. He was very thorough, responsive and courteous. Nick is an outstanding ambassador for Joyce Koons. Richard LaFrance

Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. All the best, The Joyce Koons Buick GMC Team

1.0

Never again.

Never again. Never take your vehicle there for a state inspection. They will lie to your face.

Dealer response

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us at your earliest convenience. All the best, The Joyce Koons Buick GMC Team

5.0

This is not the Dealer I purchased the vehicle from

This is not the Dealer I purchased the vehicle from however I have been taking it there now for about a year or so. They have always provided excellent service and been able to help me out. I believe the cost to value they provide is above average and their concierge service is exceptional. That has really gotten me out of a bind in the past. Don't confuse the Joyce Koons brand with the other Koons dealerships in Northern VA. They do not operate the same and I was very disappointed with the other ones. Joyce Koons dealerships was a much better customer service experience and I believe its the culture they develop.

Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. All the best, The Joyce Koons Buick GMC Team

5.0

Very easy to make an appointment and friendly service and

Very easy to make an appointment and friendly service and work at completed right the first time.

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, The Joyce Koons Buick GMC Team

5.0

The Joyce Koons GMC service center is excellent.

The Joyce Koons GMC service center is excellent. Jeff Miller has been my service advisor for 10+ years and have always been very satisfied with his courteous and efficient manner. They have been working on my 1 ton work truck for 17 years and it is in great running condition due to the team at Joyce Koons.

Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. All the best, The Joyce Koons Buick GMC Team

See all 1,145 reviews