Joyce Koons Honda Buick GMC

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Sales 12:00 PM - 5:00 PM
Service 9:00 AM - 4:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun 9:00 AM - 4:00 PM
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Reviews

4.8
801 lifetime reviews. Includes reviews of Joyce Koons Honda Buick GMC from DealerRater.com
  • Excellent experince at Joyce Koons

    The salesman (Charles) and manager (both of them on different days) were courteous and professional, I actually enjoyed the process of buying a us...


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    The salesman (Charles) and manager (both of them on different days) were courteous and professional, I actually enjoyed the process of buying a used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Efficient and Smooth.......but.....
    April 26, 2017

    Uneventful is how I describe my experience in getting my Car serviced and it is the way I like it. I have purchased 2 Cars from Koons in Manassas...


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    Uneventful is how I describe my experience in getting my Car serviced and it is the way I like it. I have purchased 2 Cars from Koons in Manassas in the past.... a Buick Lucerne and my current GMC Terrain. My purchase experiences were smooth and Koons worked with me on the deal. I have been fortunate to have had a history of stellar Service Advisors at Koons in Manassas and in continues today with my Service Advisor Jeff Miller. Jeff is professional and always greets me with a smile and takes the time to explain any issues that have been found by the Mechanic. The issue I have is about the product. I thought the GMC Terrain would be a nice vehicle because as I have aged it was important to me that I sit a little higher off the ground and that I could get in and out of the car with relative ease. That said, every time I come to a stop there is a rubbing sound coming from my Tires/brakes. It is absolutely annoying and anyone riding with me ask the question." is there something wrong with your Car". It is embarrassing and the only thing that I am told is that it is not a Safety issue. The Service Manager, Joe Carroll, in a test drive, heard the same thing that I heard, His answer to me was that GMC vehicles are like that and that it was a consequence of the area we live in and that he had two trucks himself that had the same issue. That is not a good enough answer for me. If in fact that is the case with GMC Vehicles, then the GMC Terrain is my Last GMC Vehicle. In the past I have owned a Pontiac 6000, Pontiac Bonneville, and a Buick Lucerne. I have never had sounds like this coming from my front tires/brakes. My wife's owns a Kia Sorrento, and I have friends with Jeeps, Ford Explorers, etc and no one has issues like this. So for me....it is the product. I like the Buick Enclave ,but now that I am retired the Enclave doesn't fit my budget. But I also wonder if the Enclave would have the same problem as my Terrain. Maybe a KIA is in my future... we shall see.

    Does recommend this dealer
    Came in for service or repair

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  • Service
    April 23, 2017

    Always efficient and easy to schedule service. Nice waiting area if you need to wait. Going soon to lease another vehicle this summer. Thanks again

    Joyce Koons Buick GMC

    Thank you for taking the time to leave us a review! We look forward to working with you this summer!


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    Always efficient and easy to schedule service. Nice waiting area if you need to wait. Going soon to lease another vehicle this summer. Thanks again

    Does recommend this dealer
    Came in for service or repair
    Joyce Koons Buick GMC

    Thank you for taking the time to leave us a review! We look forward to working with you this summer!


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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 1998

Conveniently located off Interstate 66, Exit 47A (West bound) or Exit 47 (East bound).
Over 10 acres of inventory
State of the Art Facilities
Loaner car with major service
Rental Cars available
Free WiFi and loaner IPad during service visits
Car Wash with any paid service
State of the art collision center
Local shuttle service

"Joyce Koons Honda Buick GMC, Driven By Community"