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Koons Sterling Ford

(1,025 reviews)
Visit Koons Sterling Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

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New (703) 574-2398 (703) 574-2398
Used (703) 348-5963 (703) 348-5963
Service (703) 665-3270 (703) 665-3270

Inventory

See all 646 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 1999.
Koons bring the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (703) 665-3270

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,025 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Sterling Ford from DealerRater.

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Would NOT recommend.

Would NOT recommend. Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week!

Would NOT recommend.

Would NOT recommend. Sale was average at best, unwilling to negotiate. Now that I need service it's nearly impossible to get return calls and backed up for over a week!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rich, I'm sorry to hear about your experience with our sales and service teams. We strive for better communication and customer satisfaction, so it's concerning to receive this feedback. Please reach out directly if you'd like us to assist further or address any specific concerns you have. Thank you, Sophia Engler - Customer Relations Manager - 703-430-7700 Ext 20138 - sengler@koons.com

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Very professional, great service and excellent staff.

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems

Very professional, great service and excellent staff.

Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Koons Sterling Ford provided you with professional service and handled your warranty work smoothly. Thank you for sharing your experience!

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Fast and very friendly service, I will definitely use

Fast and very friendly service, I will definitely use their services for my car needs . Thank you so much.

Fast and very friendly service, I will definitely use

Fast and very friendly service, I will definitely use their services for my car needs . Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kimbo, we're delighted to hear you enjoyed the fast and friendly service at Koons Sterling Ford! We look forward to assisting with your car needs in the future.

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I recently purchased a 2025 Bronco Outer Banks, and the

I recently purchased a 2025 Bronco Outer Banks, and the experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional service. If you're in the area, I highly recommend Koons Sterling Ford!

I recently purchased a 2025 Bronco Outer Banks, and the

I recently purchased a 2025 Bronco Outer Banks, and the experience was fantastic! The sales team—Hamza Imran, Hector Pineda, Cristian Guardado-Bonilla, Shah Raufi, and Raychelle Brooks—provided exceptional service. If you're in the area, I highly recommend Koons Sterling Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with the team at Koons Sterling Ford was fantastic! Thank you for recommending us and enjoy your new 2025 Ford Bronco Outer Banks!

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Great buying experience.

Great buying experience. The staff was awesome. The sales person did not pressure us. Spent a lot of time with us as we test drove multiple vehicles. This is the 7th car we have purchased from Koons and it was the best experience yet.

Great buying experience.

Great buying experience. The staff was awesome. The sales person did not pressure us. Spent a lot of time with us as we test drove multiple vehicles. This is the 7th car we have purchased from Koons and it was the best experience yet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Tim, we're delighted to hear that your seventh purchase with Koons Sterling Ford was the best one yet! Our team is committed to providing a pressure-free and enjoyable experience. Thank you for your continued trust in us!

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I came in to look at and test drive a 2025 Ford Escape.

I came in to look at and test drive a 2025 Ford Escape. I fell in love with it. Mirwais Amani was so helpful and answering my questions. No pressure sales whatsoever being a single old lady that was very nice. Thank you.

I came in to look at and test drive a 2025 Ford Escape.

I came in to look at and test drive a 2025 Ford Escape. I fell in love with it. Mirwais Amani was so helpful and answering my questions. No pressure sales whatsoever being a single old lady that was very nice. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cynthia, we're delighted to hear that Mirwais provided a pressure-free experience at Koons Sterling Ford. Enjoy your new 2025 Ford Escape and thank you for choosing us!

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This was a Ggreat buying experience.

This was a Ggreat buying experience. They had the truck I wanted at an honest price and quick delivery with no back and fort over price

This was a Ggreat buying experience.

This was a Ggreat buying experience. They had the truck I wanted at an honest price and quick delivery with no back and fort over price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Jerry, we're delighted to hear you had a smooth buying experience at Koons Sterling Ford! Enjoy your new truck and thank you for choosing us!

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I bought a vehicle April 21st the car failed MD state

I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. That means they are lying. Sales people are always nice until it's time to right a wrong. So not happy....How can an alignment go bad within 30 day? Please explain this to me.

I bought a vehicle April 21st the car failed MD state

I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. That means they are lying. Sales people are always nice until it's time to right a wrong. So not happy....How can an alignment go bad within 30 day? Please explain this to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Natalya, I'm sorry to hear about your experience with the vehicle inspection. We strive for transparency and it's concerning that this issue wasn't addressed properly. I'd like to discuss this further and find a resolution together, so please reach out when you can. Thank you, Sophia Engler - Customer Relations Manager - 703-430-7700 Ext 20138 - sengler@koons.com

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Courteous, professional service by Nathan Ayoub.

Courteous, professional service by Nathan Ayoub. Car was finished on schedule as requested. Great service!

Courteous, professional service by Nathan Ayoub.

Courteous, professional service by Nathan Ayoub. Car was finished on schedule as requested. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bob, we're delighted to hear that Nathan provided you with courteous and professional service at Koons Sterling Ford. Thank you for the kind words!

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Salesperson was very helpful.

Salesperson was very helpful. He helped us program ford features and use of many options.

Salesperson was very helpful.

Salesperson was very helpful. He helped us program ford features and use of many options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that our team helped you get set up with your new vehicle. Thanks for choosing Koons Sterling Ford, and enjoy the Ford!

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