Koons Sterling Ford

Very professional and courteous service! Always efficient with the service and follow up to ensure all requests were met.

Victor Canchola is a fantastic salesperson. This is my second Ford purchase from him and once again he provided fantastic customer service. He listens to my needs and readily helps me compare options and research auto details. He recently moved to this dealership and I was impressed at how the other staff were professional and attentive.

Ford called me to schedule a recall repair at this dealership for a recall that occurred over a year ago, when I showed up they didn't have the parts. They said they would perform an "inspection" so I could leave it there so I could get my car on the list for the recall and so they could order the parts (it was already on the list, hence the letters I received from Ford). I doubt they did anything to my car and who knows when the parts will come in. It was a complete waste of my time and I had to take time off of work to drop my car off. I think this was a ploy to get me to get the repairs done at their dealership in the future. Also, their customer service is not the best. Whenever you walk into the service department, nobody greets you and completely ignores you. The department is also set up horribly, you walk in and you're literally right in the middle of the dept, yet nobody is there to help you. The guy that ended up helping me was nice and did acknowledge me after I was standing there for a minute. Overall the Ford calling center needs to communicate with the dealerships and if the parts are not at the dealership an appointment should have never been made. I made an assumption they were making the appointment bc they were ready to make the recall repairs, so I guess that's my fault for not asking. Overall, I'm not happy with my latest experience.

They really don’t care about their customers once they have sold them the cars. Meaning the after sale service sucks. I took my car for a recall service with an appointment and when I got there they told me there is no appointment booked for me but they will do their best to take care of me. I told them I have a reminder call from them telling me to bring the car on that date snd that time . They took the car and will call me when it done . They never did I called several times and they don’t answer. Just before closing time. My wife and I went there and the car been fixed long time ago. I got a text the next day telling me my car is ready for pick up. What a joke.

I have a 2021 F150 XLT. The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a mechanical clunking noise ever normal. They refused to address the problem. Stay away from this dealer.

I have a 2021 F150 XLT. The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a mechanical clunking noise ever normal. They refused to address the problem. Stay away from this dealer.

Hamza and the whole team worked really hard to get me in the vehicle I wanted at the best possible price. Great experience.

This dealership does not respect the disabled! I came here to buy a car and could not find any parking to accommodate my mother's wheelchair! All the parking for handicap was being used by the dealership with repair cars and cars for sale. I walked into the showroom and asked the guy behind the counter about this. He tells me this is private property and they can do what they want! Left and went to Ted Britt! Thank you Krystal Koons.

Always great service! Reliable, Professional, Knowledgeable and courteous. Joey Stickman is the best Service rep this side of the Continental Divide! Always a pleasure working with him!

I had a great experience at Koons. They had a large inventory to choose from and Everything went smoothly from buying as well as trade in. Everyone was very friendly and Jordan was very helpful especially with the Ford App. It was worth the drive out to the dealership.