Reviews
Great customer service, had no problem finding the car I wanted. Everyone was nice to me. Got a fair trade-in.
Great customer service, had no problem finding the car I wanted. Everyone was nice to me. Got a fair trade-in.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great rating! We are always happy to help!
Best new car buying experience I've ever had. Great communication and very fast and efficient process. It was definitely worth the 4 hour drive to buy from here
Best new car buying experience I've ever had. Great communication and very fast and efficient process. It was definitely worth the 4 hour drive to buy from here
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did!
Starting from Thomas and Hamza that started the introduction then straight to Sam Alguero- Martinez the sales advisor that assisted me all thru the transaction all the way to JC the sales manager, thru Raychelle and the final moment who made it thru the finish line flying high with 5 star Kevin Acevedo. This team are the BEST crew inside the Ford Koons Sterling. They will be with you till the end of transaction. They are AWSOME!
Starting from Thomas and Hamza that started the introduction then straight to Sam Alguero- Martinez the sales advisor that assisted me all thru the transaction all the way to JC the sales manager, thru Raychelle and the final moment who made it thru the finish line flying high with 5 star Kevin Acevedo. This team are the BEST crew inside the Ford Koons Sterling. They will be with you till the end of transaction. They are AWSOME!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Best new car buying experience I've ever had. Great communication and very fast and efficient process. It was definitely worth the 4 hour drive to buy from here
Best new car buying experience I've ever had. Great communication and very fast and efficient process. It was definitely worth the 4 hour drive to buy from here
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to rate us! You really made our day today.
Bait and switch salesmen tactics! Talk to number 1 salesmen on phone when you get there you get passed on to someone you never talked to ever about the vehicle. Never will buy from this dealership ever again! Wasted hours there and I did not even need financing. Spare keys had to be sent to me since they forgot them when I was there. Spelled my name wrong on paperwork, more days wasted of my time on phone. Glad it's finally over
Bait and switch salesmen tactics! Talk to number 1 salesmen on phone when you get there you get passed on to someone you never talked to ever about the vehicle. Never will buy from this dealership ever again! Wasted hours there and I did not even need financing. Spare keys had to be sent to me since they forgot them when I was there. Spelled my name wrong on paperwork, more days wasted of my time on phone. Glad it's finally over
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David. We apologize for your experience. We value transparency and are disappointed to hear about your experience. We appreciate your feedback and will work to ensure a better experience in the future for all guests.
Excellent! I was helped by Matt Amani, he was very professional and made the buying experience easy. I would recommend that you ask for Matt
Excellent! I was helped by Matt Amani, he was very professional and made the buying experience easy. I would recommend that you ask for Matt
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello John, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Very smooth and easy process. Alan was great. He really knows how to sell a car. Headed back there now to get a few scratches buffered out. Hopefully this trip was just as good as the first one.
Very smooth and easy process. Alan was great. He really knows how to sell a car. Headed back there now to get a few scratches buffered out. Hopefully this trip was just as good as the first one.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great rating! We are always happy to help!
Buying a car is never easy or necessarily pleasant, but our two buying experiences with Koons Ford of Sterling have been excellent. Two years ago we purchased a 2024 Explorer, and in early June 2026, we purchased a 2026 Explorer. Edward Claros-Flores was our most recent salesman, and he was terrific. He was very knowledgeable, customer service oriented and made the process easy!
Buying a car is never easy or necessarily pleasant, but our two buying experiences with Koons Ford of Sterling have been excellent. Two years ago we purchased a 2024 Explorer, and in early June 2026, we purchased a 2026 Explorer. Edward Claros-Flores was our most recent salesman, and he was terrific. He was very knowledgeable, customer service oriented and made the process easy!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your review! Happy motoring!
No high pressure selling tactics. Missing front license plate mount and 240V charge adapter but ordering, hopefully will arrive soon. Overall good buying experience.
No high pressure selling tactics. Missing front license plate mount and 240V charge adapter but ordering, hopefully will arrive soon. Overall good buying experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are delighted to see this rating! Have a great day!
My experience at the check-in service area was outstanding. The staff member I spoke to, Daniel, was very helpful in addressing my car issue. He even informed me that the problem was due to a recall, so the repair was free. Daniel's excellent service and friendly demeanor made the experience truly exceptional.
My experience at the check-in service area was outstanding. The staff member I spoke to, Daniel, was very helpful in addressing my car issue. He even informed me that the problem was due to a recall, so the repair was free. Daniel's excellent service and friendly demeanor made the experience truly exceptional.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Robert. Thank you for taking the time to share your feedback with us. We are happy to hear that Daniel provided outstanding service during your visit and went above and beyond to assist with your car issue. We pride ourselves on providing exceptional service and we are glad to have exceeded your expectations.