Koons Sterling Ford

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4.3
(886 reviews)
Visit Koons Sterling Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 9:00am–9:00pm
Tuesday 7:30am–7:00pm 9:00am–9:00pm
Wednesday 7:30am–7:00pm 9:00am–9:00pm
Thursday 7:30am–7:00pm 9:00am–9:00pm
Friday 7:30am–7:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed 11:00am–5:00pm
New (703) 574-2398 (703) 574-2398
Used (703) 348-5963 (703) 348-5963
Service (703) 665-3270 (703) 665-3270

Inventory

See all 418 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 1999.
Koons bring the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (703) 665-3270

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 37 employees View less employees

Reviews

4.3
(886 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Sterling Ford from DealerRater.

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5.0

Very professional and courteous service!

Very professional and courteous service! Always efficient with the service and follow up to ensure all requests were met.

Dealer response

Thank you so much for the supportive feedback, Mohammed! We're delighted you've enjoyed working with our team here at Koons Sterling Ford!

5.0

Victor Canchola is a fantastic salesperson.

Victor Canchola is a fantastic salesperson. This is my second Ford purchase from him and once again he provided fantastic customer service. He listens to my needs and readily helps me compare options and research auto details. He recently moved to this dealership and I was impressed at how the other staff were professional and attentive.

Dealer response

Thank you for the review! We are so glad to hear that you found the right vehicle working with Victor and the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!

2.0

Recall appointment made with no parts

Ford called me to schedule a recall repair at this dealership for a recall that occurred over a year ago, when I showed up they didn't have the parts. They said they would perform an "inspection" so I could leave it there so I could get my car on the list for the recall and so they could order the parts (it was already on the list, hence the letters I received from Ford). I doubt they did anything to my car and who knows when the parts will come in. It was a complete waste of my time and I had to take time off of work to drop my car off. I think this was a ploy to get me to get the repairs done at their dealership in the future. Also, their customer service is not the best. Whenever you walk into the service department, nobody greets you and completely ignores you. The department is also set up horribly, you walk in and you're literally right in the middle of the dept, yet nobody is there to help you. The guy that ended up helping me was nice and did acknowledge me after I was standing there for a minute. Overall the Ford calling center needs to communicate with the dealerships and if the parts are not at the dealership an appointment should have never been made. I made an assumption they were making the appointment bc they were ready to make the recall repairs, so I guess that's my fault for not asking. Overall, I'm not happy with my latest experience.

Dealer response

I am disappointed to see this feedback and am very sorry that we were not better prepared for your appointment. I also would like to apologize for any lack of communication and the inconvenience this caused. This is not the seamless service we strive to offer, and I will share this with my team to help us improve moving forward. In the meantime, I would like to speak with you and see what more I can do to help regain your trust. Please call me when you can. Thank you, Sophia Watson - Customer Relations Manager - 240-423-4617

3.0

They really don’t care about their customers once they

They really don’t care about their customers once they have sold them the cars. Meaning the after sale service sucks. I took my car for a recall service with an appointment and when I got there they told me there is no appointment booked for me but they will do their best to take care of me. I told them I have a reminder call from them telling me to bring the car on that date snd that time . They took the car and will call me when it done . They never did I called several times and they don’t answer. Just before closing time. My wife and I went there and the car been fixed long time ago. I got a text the next day telling me my car is ready for pick up. What a joke.

Dealer response

I am sorry to see that your service experience did not meet the standards that we set for ourselves here, Ahmed. Communication is key to our success and it is disappointing to receive anything less than a 5-star review. I hope you'll consider giving me a call at your earliest convenience if you have any further details that you wish to share. Thank you for your feedback, Sophia Watson - Customer Relations Manager - 240-423-4617

Consumer response

I gave 3 star because of a couple of employees there otherwise it a 1 if any stars. If you really care and you want to find out how you stink. Try yourself to make an appointment and go under cover . You won’t go there again.what a shame.

1.0

I have a 2021 F150 XLT.

I have a 2021 F150 XLT. The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a mechanical clunking noise ever normal. They refused to address the problem. Stay away from this dealer.

Dealer response

Kenneth, I am very sorry that your concern with your vehicle wasn't addressed. We strive to accommodate our customers with attentive, effective service, and it is disappointing that we left you with the wrong impression. If you would be willing to discuss this further, please give me a call directly. Thank you, Sophia Watson - Customer Relations Manager - 240-423-4617

1.0

Dealer refuses to repair F150 transmission

I have a 2021 F150 XLT. The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a mechanical clunking noise ever normal. They refused to address the problem. Stay away from this dealer.

Dealer response

Kenneth, I am very sorry that your concern with your vehicle wasn't addressed. We strive to accommodate our customers with attentive, effective service, and it is disappointing that we left you with the wrong impression. If you would be willing to discuss this further, please give me a call directly. Thank you, Sophia Watson - Customer Relations Manager - 240-423-4617

5.0

Hamza and the whole team worked really hard to get me in

Hamza and the whole team worked really hard to get me in the vehicle I wanted at the best possible price. Great experience.

Dealer response

Thanks for taking the time to review our Koons Sterling Ford team, Jane! We always love to read awesome reviews such as yours and are delighted to hear that Hamza made sure you were taken care of.

1.0

HANDICAP PARKING FULL OF KOONS CARS

This dealership does not respect the disabled! I came here to buy a car and could not find any parking to accommodate my mother's wheelchair! All the parking for handicap was being used by the dealership with repair cars and cars for sale. I walked into the showroom and asked the guy behind the counter about this. He tells me this is private property and they can do what they want! Left and went to Ted Britt! Thank you Krystal Koons.

Dealer response

John, this review is extremely concerning to receive. We strive to deliver a seamless and accommodating experience for each of our guests, and it is disappointing that we have left the wrong impression. I assure you that we will use this feedback to improve our practices moving forward. Lastly, I understand that we have let you and your mother down, but if there is anything more I can do to assist you or help make things right, please feel free to reach out. Best, Sophia Watson - Customer Relations Manager - 240-423-4617

5.0

Koons Sterling Ford -

Always great service! Reliable, Professional, Knowledgeable and courteous. Joey Stickman is the best Service rep this side of the Continental Divide! Always a pleasure working with him!

Dealer response

Wayne - Thank you for leaving Koons Sterling Ford this wonderful review and for trusting us with your vehicle's care. It has been our pleasure to serve you! We always love to get such awesome reviews like this. They make our day! Joey will appreciate the shoutout. Have a fantastic day and keep us in mind for any future needs!

5.0

Excellent experience

I had a great experience at Koons. They had a large inventory to choose from and Everything went smoothly from buying as well as trade in. Everyone was very friendly and Jordan was very helpful especially with the Ford App. It was worth the drive out to the dealership.

Dealer response

It was our pleasure to work with you, Jim! Thank you for the awesome review and for trusting Koons Sterling Ford with your business! We are so glad that our team was able to help make your buying and trade-in experience so smooth. That is how it should always be! Jordan will appreciate the shoutout. Congrats on the new car and have a great day!

See all 886 reviews