Koons Sterling Ford

4.1
(962 reviews)
Visit Koons Sterling Ford
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2016 consumer dealer award View 2 awards
2016 consumer dealer award 2015 consumer dealer award

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New (703) 574-2398 (703) 574-2398
Used (703) 348-5963 (703) 348-5963
Service (703) 665-3270 (703) 665-3270

Inventory

See all 701 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 1999.
Koons bring the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (703) 665-3270

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 37 employees View less employees

Reviews

4.1
(962 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Sterling Ford from DealerRater.

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5.0

Great work Mr.

Great work Mr.Brian, well done. Give the man raise, he was friendly and got the job done

5.0

Great work Mr.

Great work Mr.Brian, well done. Give the man raise, he was friendly and got the job done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for giving Koons Sterling Ford your business and your great review!

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5.0

Hampton was courteous and helpful.

Hampton was courteous and helpful. Service was timely. Waiting area has good WiFi and free coffee.

5.0

Hampton was courteous and helpful.

Hampton was courteous and helpful. Service was timely. Waiting area has good WiFi and free coffee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

The team at Koons Sterling Ford loves seeing great reviews! Thank you, Rick!

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5.0

Had some issues with my service but in the end Anthony

Had some issues with my service but in the end Anthony made it right. Will return.

5.0

Had some issues with my service but in the end Anthony

Had some issues with my service but in the end Anthony made it right. Will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5-star review of Koons Sterling Ford! We will pass along your kudos to Anthony. We look forward to seeing you next time!

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1.0

I ABSOLUTELY HATE GOING INTO DEALERSHIPS!

I ABSOLUTELY HATE GOING INTO DEALERSHIPS! No matter how much you know of the process, they will continue to lie and try to convince you that you don't know what you're talking about. Rick Altunkaya and Cristian Guardado-Bonilla Told me they need to run an "identity check" which i am familiar with when you use someone's license. They Lied and ran my credit when i asked them not to. I hand a check in hand so i did not need their financing services therefore i don't need my creditworthy checked. They continued to lie and said this is Koons process. I've bought a car roughly every year over the past 5 years and never did a dealership ran my credit for "Identity check." I will not do business with these guys or any Koons dealership, EVER!

1.0

I ABSOLUTELY HATE GOING INTO DEALERSHIPS!

I ABSOLUTELY HATE GOING INTO DEALERSHIPS! No matter how much you know of the process, they will continue to lie and try to convince you that you don't know what you're talking about. Rick Altunkaya and Cristian Guardado-Bonilla Told me they need to run an "identity check" which i am familiar with when you use someone's license. They Lied and ran my credit when i asked them not to. I hand a check in hand so i did not need their financing services therefore i don't need my creditworthy checked. They continued to lie and said this is Koons process. I've bought a car roughly every year over the past 5 years and never did a dealership ran my credit for "Identity check." I will not do business with these guys or any Koons dealership, EVER!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

It's upsetting to read about your experience. We strive for transparency and honesty in all our dealings, so hearing that you felt misled is concerning. I'd like the opportunity to discuss this further with you and see how we can rectify the situation. Please reach out at your earliest convenience. Thank you, Sophia Engler - Customer Relations Manager - (703) 430-7700 ext 20138

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5.0

I had a very positive experience when I bought my car.

I had a very positive experience when I bought my car. Ndifon was very knowledgeable.

5.0

I had a very positive experience when I bought my car.

I had a very positive experience when I bought my car. Ndifon was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Ndifon and the team made your purchasing experience positive. Thanks for choosing Koons Sterling Ford!

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5.0

Excellent experience.

Excellent experience. Juan and the Managers worked hard to secure me the best financing available. Professional and Courteous. Highly Recommended!

5.0

Excellent experience.

Excellent experience. Juan and the Managers worked hard to secure me the best financing available. Professional and Courteous. Highly Recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to know you had an excellent experience with us at Koons Sterling Ford! Our team works hard to ensure our customers get the best financing available. Thanks for recommending us, we appreciate it!

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5.0

The Service department at Koons Ford in Sterling was

The Service department at Koons Ford in Sterling was amazing. I went in for a recall on my Ford Fusion. Mike Daley was awesome. He made my experience carefree. Thx Mike :)

5.0

The Service department at Koons Ford in Sterling was

The Service department at Koons Ford in Sterling was amazing. I went in for a recall on my Ford Fusion. Mike Daley was awesome. He made my experience carefree. Thx Mike :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Mike and our service department at Koons Sterling Ford made your recall experience carefree. Thanks for the shout-out, we appreciate it!

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5.0

Mr. Ndo Abung was very pleasant and helpful in my new car

Mr. Ndo Abung was very pleasant and helpful in my new car purchase. He showed me better alternatives when the vehicle I originally planned to purchase became unavailable and thru his help and diligence I found a vehicle that exceeded my expectations and was actually a better choice. Kevin helped guide me to a financing plan that fitted me perfectly. Kudos to both of them for an excellent job.

5.0

Mr. Ndo Abung was very pleasant and helpful in my new car

Mr. Ndo Abung was very pleasant and helpful in my new car purchase. He showed me better alternatives when the vehicle I originally planned to purchase became unavailable and thru his help and diligence I found a vehicle that exceeded my expectations and was actually a better choice. Kevin helped guide me to a financing plan that fitted me perfectly. Kudos to both of them for an excellent job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're delighted to know that our team at Koons Sterling Ford was able to assist you in finding a vehicle that exceeded your expectations. It's great hearing how Ndo and Kevin were helpful throughout the process, especially with financing. Thanks for sharing this positive feedback!

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5.0

Nathan was professional, courteous and informative.

Nathan was professional, courteous and informative. These qualities are hard to come by nowadays. My only concern and suggestion is for the dealership to put down paper floor covering and seat covering before service tech enters vehicle. Apple Ford in Maryland does this and it's a nice personal touch. Kudos to Nathan in Service!

5.0

Nathan was professional, courteous and informative.

Nathan was professional, courteous and informative. These qualities are hard to come by nowadays. My only concern and suggestion is for the dealership to put down paper floor covering and seat covering before service tech enters vehicle. Apple Ford in Maryland does this and it's a nice personal touch. Kudos to Nathan in Service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Susan, we appreciate your kind words about Nathan and the service you received at Koons Sterling Ford. Your suggestion regarding paper floor and seat coverings is noted - it's feedback like this that helps us improve! Thanks for taking the time to share your experience with us.

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5.0

I’ve always had a great relationship with the Koons Ford

I’ve always had a great relationship with the Koons Ford service team. Mike D. Is great! My favorite mechanic is Eric. He takes good care of my Shelby. Thanks guys!

5.0

I’ve always had a great relationship with the Koons Ford

I’ve always had a great relationship with the Koons Ford service team. Mike D. Is great! My favorite mechanic is Eric. He takes good care of my Shelby. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that our service team, especially Mike and Eric, have been able to provide you with great care for your Shelby at Koons Sterling Ford! We appreciate the positive feedback and look forward to continuing this relationship!

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