Reviews
No high pressure selling tactics. Missing front license plate mount and 240V charge adapter but ordering, hopefully will arrive soon. Overall good buying experience.
No high pressure selling tactics. Missing front license plate mount and 240V charge adapter but ordering, hopefully will arrive soon. Overall good buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are delighted to see this rating! Have a great day!
My experience at the check-in service area was outstanding. The staff member I spoke to, Daniel, was very helpful in addressing my car issue. He even informed me that the problem was due to a recall, so the repair was free. Daniel's excellent service and friendly demeanor made the experience truly exceptional.
My experience at the check-in service area was outstanding. The staff member I spoke to, Daniel, was very helpful in addressing my car issue. He even informed me that the problem was due to a recall, so the repair was free. Daniel's excellent service and friendly demeanor made the experience truly exceptional.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Robert. Thank you for taking the time to share your feedback with us. We are happy to hear that Daniel provided outstanding service during your visit and went above and beyond to assist with your car issue. We pride ourselves on providing exceptional service and we are glad to have exceeded your expectations.
Great experience buying a new car. Would highly recommend them to friends and family! They stay in touch and are extremely helpful even after I purchased car.
Great experience buying a new car. Would highly recommend them to friends and family! They stay in touch and are extremely helpful even after I purchased car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Not willing to negotiate. Car not as described. Would not waste my time there again.
Not willing to negotiate. Car not as described. Would not waste my time there again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Don. We apologize for your disappointment. We pride ourselves on transparency and customer satisfaction. Please contact us directly to discuss further if you need additional assistance or clarification.
This was a great dealership. I would buy from them again and recommend this to anyone that?s shopping for a ford. Matt was the salesman I was working with and he was great as well.
This was a great dealership. I would buy from them again and recommend this to anyone that?s shopping for a ford. Matt was the salesman I was working with and he was great as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Promises kept. We have purchased several new cars over the past 40 years and our experience at Koons Sterling Ford was the best ever. Our sales person (Edward Claros-Flores) was a pleasure to work with. The price quoted was the price we paid. Options for add ons were presented respectfully without any of the usual pressure we have experienced elsewhere. Our paperwork was handled promptly and professionally. Edward made sure that our new truck was ready upon our arrival and was perfectly detailed. Everyone we met at the dealership made sure we had a positive experience.
Promises kept. We have purchased several new cars over the past 40 years and our experience at Koons Sterling Ford was the best ever. Our sales person (Edward Claros-Flores) was a pleasure to work with. The price quoted was the price we paid. Options for add ons were presented respectfully without any of the usual pressure we have experienced elsewhere. Our paperwork was handled promptly and professionally. Edward made sure that our new truck was ready upon our arrival and was perfectly detailed. Everyone we met at the dealership made sure we had a positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
This is the third car we have purchased from this dealership and always have a great experience. It was great working with Rick this time.
This is the third car we have purchased from this dealership and always have a great experience. It was great working with Rick this time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
I am highly disappointed with this dealership. Things started bad when I sent in my information for my credit check. When I arrived the next day to buy the car they had not checked my credit. I just got a call from the dealership that I had to pay an extra $1500 for the car because they calculated the taxes wrong. It was their responsibility to calculate the taxes. I do not recommend going to this dealership.
I am highly disappointed with this dealership. Things started bad when I sent in my information for my credit check. When I arrived the next day to buy the car they had not checked my credit. I just got a call from the dealership that I had to pay an extra $1500 for the car because they calculated the taxes wrong. It was their responsibility to calculate the taxes. I do not recommend going to this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Adam, we apologize for any inconvenience this may have caused. This experience was unintended. We value our customers and appreciate your feedback.
I found Koons Sterling Ford through the RTR website and traveled from New York to Virginia specifically to purchase my Mustang. The experience was outstanding from beginning to end. Greg Williams was absolutely excellent and handled everything from start to finish. He was knowledgeable, responsive, and genuinely easy to work with. Greg answered every question I had, kept me informed throughout the process, and made the entire experience smooth, stress-free, and enjoyable. Ashley Smith in finance was also fantastic. She explained everything clearly, worked efficiently, and made the paperwork quick and painless. Between Greg’s professionalism and the overall dealership experience, this was one of the best car purchases I’ve ever had. I highly recommend Koons Sterling Ford.
I found Koons Sterling Ford through the RTR website and traveled from New York to Virginia specifically to purchase my Mustang. The experience was outstanding from beginning to end. Greg Williams was absolutely excellent and handled everything from start to finish. He was knowledgeable, responsive, and genuinely easy to work with. Greg answered every question I had, kept me informed throughout the process, and made the entire experience smooth, stress-free, and enjoyable. Ashley Smith in finance was also fantastic. She explained everything clearly, worked efficiently, and made the paperwork quick and painless. Between Greg’s professionalism and the overall dealership experience, this was one of the best car purchases I’ve ever had. I highly recommend Koons Sterling Ford.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Teddy, thank you for choosing Koons Sterling Ford and taking the time to share this wonderful review! We are thrilled to hear that Greg and Ashley provided you with exceptional service during your Mustang purchase. We strive to make the car buying experience smooth and stress-free, and it is great to know that we succeeded. Thank you for recommending us and safe travels back to New York! #KoonsSterlingFord #ExceptionalService #BestCarBuyingExperience
I purchased a 2022 Mustang GT in August 2025 from Koons Sterling Ford. The experience was Excellent! Rick Altunkaya was friendly, knowledgeable and professional. I believe I got a great car at a great price. I recently took my Mustang in for service and met Service Advisor Adrian Castillo and Service Director Mike Daley. They were both friendly and very helpful. Adrian kept me well informed on the status of my vehicle. The service performed on my 2022 Mustang GT was OUTSTANDING!!! Thank you to the Service Technicians who worked on my vehicle and Adrian for keeping me updated and Service Director Mike Daley. Thank you KSF.
I purchased a 2022 Mustang GT in August 2025 from Koons Sterling Ford. The experience was Excellent! Rick Altunkaya was friendly, knowledgeable and professional. I believe I got a great car at a great price. I recently took my Mustang in for service and met Service Advisor Adrian Castillo and Service Director Mike Daley. They were both friendly and very helpful. Adrian kept me well informed on the status of my vehicle. The service performed on my 2022 Mustang GT was OUTSTANDING!!! Thank you to the Service Technicians who worked on my vehicle and Adrian for keeping me updated and Service Director Mike Daley. Thank you KSF.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for choosing Koons Sterling Ford for your 2022 Mustang GT! We are thrilled to hear that you had an excellent experience with Rick, Adrian, and Mike. We pride ourselves on providing friendly, knowledgeable, and professional service. Our team of service technicians always strives for outstanding results, and we are glad to hear they delivered on that with your Mustang. Thank you for trusting us with your vehicle. We appreciate your business!