Koons Sterling Ford

GREG IS THE MAN!!! Drove 3 hours each way to do business with him because Koons price was the best and the customer service was A1 and second to none. A dealership near me wouldn't even send me a picture and Greg sent me not one but TWO custom videos. I would take the drive again for my next car.

Sales man Matt was great took care of me on the phone & as soon as I walked in the door very easy great experience

An amazing experience in the purchase of our beautiful 2024 Expedition pn 2/8/25. The entire staff were very friendly, responsive, and knowlegable ensuring we were comfortable and well informed every step of the way. Sam, our salesman was excellent. He had the cars we were interested in ready to test drive when we arrived despite our very short notice of about one hour. He stayed late as did everyone, despite the very long day they'd had to help us navigate oir way through the decision and purchase of our Expedition. Sam was extremly knowledgeable, allowing us to lead with questions instead of pushing his knowledge & expertise onto us. A very easy going and patient man! Everyone was friendly, helpful to ensure we were comfortable, had the best deal, and understood everything. The manager, Matt, sat and chatted twice in an easy conversational way and both he and Sam andwered ally hisbands tough questions and requests with a calmanner and respect. Sophia, the customer support manager was like working with the sweetest social worker you'd ever meet! She stopped by after our decision just to check in on our experience so far. Kevin in Finance guided us ensuring we received the best interest rate and warrenty that worked for our needs! And Hazma, the "guy" at the desk gave us the nicest exit. I cannot recall his position but as we drove away, I told husband I'd never experienced anything like this and he agreed. All I can say is I cannot imagine anyone having anything negative to say about this dealership. They've also followed up to see how its going with the Expedition. They deserve a 20 out of 10 A+++++ rating.

It was terrible. Despite several repeated messages, they did not get back in touch. A few days later, I was notified they'd sold it out around me.

Mobile service was great. Easy scheduled, serviced and done. Really surprised how nice and smooth proses was.

I really appreciate the excellent customer handling specially by Pedro , who took exceptional care of me throughout the entire process. He made sure everything was taken care of and even delivered my purchased to my home . Overall, all the staff showed a fantastic costumer service. Keep it up the great work !!!

I purchased a 2024 F250 6.7 Turbo Diesel. Sales associate Chuck/Joe Morris came in on his off day. He did a great job. Raychelle Brooks did a nice job. And, Finance Manager Kevin Acevedo did a great job. Also, General Sales Manager Shah Raufi came in to tighten up the deal. Thanx!

Great service and good price. Terry Doyle, our Service Advisor, was terrific! Will recommend Koons to friends.

Went in to get a new Mustang GT in black and they did not have one so they brought one from Manassas and the paint was a mess and I was promised by the salesman that they would detail the car as there were some massive scratches on the roof and it looked like somebody washed the car with dirt as the clearcoat had swirl marks and scratches everywhere. Steve, the service manager also promised that he would detail the car as it had more chunks taken out of the paint on the driver side, front fender during installation of the supercharger.. Now they want to charge me to detail the car, unacceptable. Since I have been in this area, I have bought more than 50 vehicles for work and personal use since 1988 from Ford and I am appalled at the treatment that I have received from this location Not to mention the debacle that occurred when I purchased aftermarket rims and told them to put one of them on the car to make sure they fit and they removed all four wheels and mounted all four new tires on the new rims and then tried to put them on the car And brought me back to show me that all four wheels would not fit, if one doesn’t fit why would I need to see the other three and then they charged me 700+ dollars for the labor and I spent five hours sitting in there when this all could’ve taken 30 or 40 minutes with one wheel, there’s only been one person in parts that has done anything positive for me, very disappointed and will take my business elsewhere,

Initiated the buying process online and Hector was my salesman. From the videos of the Bronco, through the test drive and final purchase; Hector was invaluable. Smooth transactions