CarMax West 104th Ave

Good place but waiting time was a lot for meeting salesman I waited him over a hour

I found a vehicle I was purchasing for our company and drove an hour and a half to test drive the vehicle. Told the sales guy that I wanted to buy it but scheduled my mobile mechanic to come and do an inspection first. Found 2 problems that they said would be corrected and the vehicle was placed on hold. I followed up and realized my sales guy left town for a couple of days and someone else would follow up. No call/ email / text back. Called back, confirmed with the office it was being held and repaired for me and that they would call when it was done. Three days later I called back and they had sold it the week before to someone else, who coincidentally was returning it because something was wrong with the vehicle. I had the check book in my pocket and didn't get a car that I wanted. So no, I would not send my friends and or family here, but there is no way they could do that crap all the time so might be worth trying.

They were wonderful! After my first visit I was not inundated with phone calls or follow ups...they were very respectful. They didn't push me. They also didn't ask for my credit info until I was ready to seal the deal. Saturn in general is just the best place out there in terms of service. These guys were even better than the first people I dealt with at Saturn 11 years ago...

We went to this dealership looking to possibly trade in our SUV for a lesser priced car in an effort to reduce our monthly payments. We explained this in detail to the saleswoman who attended us (who coincidently used to work at a Honda dealership that we also rated poorly). Admittingly, our situation was challenging, but by no means unresolvable. Rather than helping us research viable options, she remained very negative and made it clear to us that our issue would require too much effort to resolve. When challenged on this, she provided explanations that were inaccurate as we found another dealership was able to assist us with minimal effort.<br><br>If you value customer service as part of your car buying experience, then avoid this Saturn dealership.