Camino Real Chevrolet

Professional, honest, kind,the best financial department, good services, good customer service, good support management

Camino real service center review I've unfortunately found myself returning to this service center repeatedly for the same issue, only to have my concerns dismissed time and again. The lack of resolution eventually resulted in catastrophic failures, including a new transmission and EV battery. They held my car for an entire month during which little to no progress was communicated. After finally getting my car back, it was disheartening to find that the initial problem persisted. As if to add insult to injury, within just 40 miles of driving after the supposed repairs, the check engine light illuminated again. This kind of service is unacceptable, especially when trusting them with such critical repairs. Each visit leaves me with more frustration and disappointment. Despite them having a complete history of my car, the attempts to resolve issues seem half-hearted at best. This experience has convinced me to explore other service centers. I am actively looking for a place that values customer satisfaction and has the expertise to address mechanical issues effectively. In summary, I cannot recommend this service center to anyone who values their vehicle and peace of mind. Save yourself the headache and look elsewhere for competent and reliable service.

I took my 2016 Silverado for a warranty repair I clearly told the advisor Michael serafin please don’t wash it, my truck is black and I know they wash the cars with a brush so I was trying to avoid getting swirls all of my truck and I had just gotten it ceramic coated a few days prior so they I picked up my truck they had washed it and it had a bunch of swirls and scratches so I go talk to the service manager he tells me they could polish it I told him if they polish it the ceramic coating was going to come off he said they couldn’t do anything about the ceramic coating that all they could do is polish it to remove the swirls so if you have black car make sure you tell them to don’t wash it or your going to get it back with a bunch of swirls.

Max is on top of his game. Always attentive to his customers. He makes every experience less stressful and a joy to purchase a car. We’ve been going through Max for a very long time. It’s always a pleasure.

Terrible service I got a oil change here and they never changed my oil filter they are good at charging but not doing a good job

Horrible customer service didn't receive a call back from rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending customers

dropped of my Silverado 2500HD for suspected battery issues and electrical issue I was greeted by Vanessa Garcia at the service desk she was wonderful.

Horrible dealership, worse communication! Service department needs a reboot. No follow up, and lots of excuses when confronted.

Purchased my truck in 2015 from Camino and had all my services done there. Great service friendly professional.

I am so disappointed in this dealership. We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - we probably bought a lemon - probably spent close to $30,000 in repairs including a new engine. At 10 years this May it did not pass the smog check and we needed a copy of the invoice for the repairs (it still did not pass smog check even after the repairs were done in June). My husband always had them email the invoice to his email address on file. He called and was told no - new privacy policy - for a repair that he identified and has requested and was told he had to go in person with ID (work in Century City and it would have taken 3 hours to drive there and come back). They never ask for your ID when you take the car in and pay for the repairs - I guess it does not matter then when they want your money - but you suddently need it to get a copy of the invoice! I am the registered owner, I also called and was told no I could not get it either - even though they can confirm my identity as I have a public website and could send them a copy of my DL. I asked to speak to the manager and was given voice mail. Left a voice mail but no response back. Then called repeatedly the service department but the women there kept putting me on hold and then into voice mail, as they were clealy screening my calls. THE WORST CUSTOMER SERVICE EVER - TALK ABOUT PURPOSEFULLY ANGERING YOUR CUSTOMER. We are done with them. In addition to never bringing this vehicle here, we will be consulting legal counsel on the multitude of poor repairs, including the failed smog repairs, and we will NOT be bringing our new 2023 Suburban here EVER.