Camino Real Chevrolet

Reviews

4.4
(111 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Happy customer

Good customer service been going there for over year now.

Dealer response

Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

5.0

Camino Chevrolet is the best service dealer !

The best service dealer in Southern California. I have a 2018 Diesel Colorado, I've been to 3 other dealers to have the service done. Christine Delmo and her team of techs are amazing ! If you need your Chevy serviced, please contact Christine Delmo. She's all about customer service and making sure that your vehicle is safe for you and your family. Thanks Camino Real Chevrolet!

Dealer response

Hi, we appreciate your kind review and are happy to pass along your comments to Christine and the team here at Camino Real Chevrolet! Thanks again for the recommendation, and have an amazing day!

5.0

2020 Chevy Bolt Premier

Test drove at a dealership close to work. Sales people were playing games and won't get me a firm quote. I showed them the on-line prices from other dealerships, pretty much told me that other dealers are not honest with their prices and they won't do price comparison. Then I contacted Marci at Camino Real Chevy, who I had leased my 2017 Volt from. She told me what the prices were and I told her what I wanted to pay and what options I would want for a 2020 Bolt Premier. We quickly strike a deal over the phone and in 3 days, she got exactly the car I wanted and had it delivered to me after work, the price is exactly she said she would do. No gimmick and the deal is as straight forward as it can be. Couldn't be happier with her service. Thank you Marci!

Dealer response

Hello, thank you so much for letting us know how we did. We're so pleased to hear our sales team could provide you with such a great car shopping experience. If you need anything else, we're always happy to assist. Enjoy your new car!

2.7

2017 Chevy Volt repair issue

The issue with my 2017 chevy volt was well known and it took two visits to the dealership to fix the vehicle. It should have been done properly the first time.

1.0

Damaged my 2019 Camaro SS 1LE

Purchased a new 2019 Camaro SS 1LE here and Camino Real polished the matte black hood which permanently damaged it. It clearly states in the manual DO NOT polish the hood or use any type of solvent or abrasive formulas. I noticed it when I left it out in the sun a couple weeks later as the sun/heat acted as a catalyst and accelerated the reaction, which ultimately left white swirls and scuffs all over my new car hood. I contacted the dealership and spoke with my salesman, Jon Ceron. He then proceeded to blame me and stated “you looked at the car and still drove it off the lot.” The detailing team damaged my new 2019 Camaro SS 1LE and he blamed me. I was shocked at this point that he would even say that. The minute he said that I hung up and contacted GM corporate to file a complaint and escalate this issue. Camino Real failed to take responsibility for the damage and stress that their negligence and ignorance caused me. Instead, they tried to put the blame on me. I recommend staying away from this dealership. The poor customer service and blatant lack of accountability is shocking.

Dealer response

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly. Sincerely, The Camino Real Chevrolet Team

5.0

Took my 2018 Chevy Traverse for service

Robert was helping me out. He was very professional and caring at the same time. He made sure I had everything I needed he?s awesome!

Dealer response

Hi Maricela, and thank you for this great review! We're excited to hear that Robert took care of you! He is a great asset and we appreciate all he does. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078

4.5

Routine without breaking my normal routine

Easy and painless process to service vehicle. Used shuttle to get dropped off at local gym. Completed workout and service in 2 hours! Service agent Trinidad helpful as always. This was my third service since vehicle purchase.

Dealer response

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078

3.0

Warranty Repair

I took my 2016 Malibu in due to engine stalling. It stalled once again after picking up the vehicle. The service manager was to contact me, but never contacted me. Yesterday, July 2, 2018 the Malibu stalled again while on "park" position with the air conditioner on.

Dealer response

Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078

1.0

Extreme poor warranty services. DO NOT BUY HERE!!

Notice most of the positive review are on sales only? because their sales team could promise you anything. It's the after sales service and warranty that are lacking. Their services are so bad, that they have an attitude talking to the customer even conference calling with the GM's office. And definately DO NOT spend anymore money on purchasing their extended warranty. Especially from this dealer ship. GM said each dealer is different, so even you paid for the B2B warranty, they could said no to the items other dealers warranty but they don't. So no more GM Vehicle, switching back to Japanese made car.

Dealer response

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers' time is valuable and we'll take this as an area where we can improve moving forward. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078

5.0

Thank you Jonathan & Stephanie!!!

Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication. Thanks a million! -Jay Em

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