Camino Real Chevrolet

2.7
(126 reviews)
Visit Camino Real Chevrolet
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–4:00pm
Sunday 10:00am–8:00pm Closed

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New (323) 843-4982 (323) 843-4982
Used (323) 825-3989 (323) 825-3989
Service (323) 825-2116 (323) 825-2116

Inventory

See all 339 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2023.
Mr. Mike Hernandez established Camino Real Chevrolet on March 16 1976. He felt it was important to give his dealership a meaningful name so he chose Camino Real Chevrolet which means "King's Road." He wanted to create a self-supporting business that gave back to the community. Mr. Hernandez believes the greatest asset of a successful business is a tightly-knit dynamic between its co-workers. This formula has proven to be successful because three generations later with his three sons two daughters and grandsons as employees it is truly a family success.
Family Owned & Operated Since 1976!

Service center

Phone number (323) 825-2116

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

2.7
(126 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Camino Real Chevrolet from DealerRater.

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1.0

Terrible service I got a oil change here and they never

Terrible service I got a oil change here and they never changed my oil filter they are good at charging but not doing a good job

1.0

Terrible service I got a oil change here and they never

Terrible service I got a oil change here and they never changed my oil filter they are good at charging but not doing a good job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ashley, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Camino Real Chevrolet (323) 843-2011

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1.0

Horrible customer service didn't receive a call back from

Horrible customer service didn't receive a call back from rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending customers

1.0

Horrible customer service didn't receive a call back from

Horrible customer service didn't receive a call back from rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

Excellent service from Vanessa at the service desk

dropped of my Silverado 2500HD for suspected battery issues and electrical issue I was greeted by Vanessa Garcia at the service desk she was wonderful.

4.0

Excellent service from Vanessa at the service desk

dropped of my Silverado 2500HD for suspected battery issues and electrical issue I was greeted by Vanessa Garcia at the service desk she was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

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1.0

Horrible dealership, worse communication!

Horrible dealership, worse communication! Service department needs a reboot. No follow up, and lots of excuses when confronted.

1.0

Horrible dealership, worse communication!

Horrible dealership, worse communication! Service department needs a reboot. No follow up, and lots of excuses when confronted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

ChevyZ71

Purchased my truck in 2015 from Camino and had all my services done there. Great service friendly professional.

5.0

ChevyZ71

Purchased my truck in 2015 from Camino and had all my services done there. Great service friendly professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Darren, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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1.0

I am so disappointed in this dealership.

I am so disappointed in this dealership. We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - we probably bought a lemon - probably spent close to $30,000 in repairs including a new engine. At 10 years this May it did not pass the smog check and we needed a copy of the invoice for the repairs (it still did not pass smog check even after the repairs were done in June). My husband always had them email the invoice to his email address on file. He called and was told no - new privacy policy - for a repair that he identified and has requested and was told he had to go in person with ID (work in Century City and it would have taken 3 hours to drive there and come back). They never ask for your ID when you take the car in and pay for the repairs - I guess it does not matter then when they want your money - but you suddently need it to get a copy of the invoice! I am the registered owner, I also called and was told no I could not get it either - even though they can confirm my identity as I have a public website and could send them a copy of my DL. I asked to speak to the manager and was given voice mail. Left a voice mail but no response back. Then called repeatedly the service department but the women there kept putting me on hold and then into voice mail, as they were clealy screening my calls. THE WORST CUSTOMER SERVICE EVER - TALK ABOUT PURPOSEFULLY ANGERING YOUR CUSTOMER. We are done with them. In addition to never bringing this vehicle here, we will be consulting legal counsel on the multitude of poor repairs, including the failed smog repairs, and we will NOT be bringing our new 2023 Suburban here EVER.

1.0

I am so disappointed in this dealership.

I am so disappointed in this dealership. We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - we probably bought a lemon - probably spent close to $30,000 in repairs including a new engine. At 10 years this May it did not pass the smog check and we needed a copy of the invoice for the repairs (it still did not pass smog check even after the repairs were done in June). My husband always had them email the invoice to his email address on file. He called and was told no - new privacy policy - for a repair that he identified and has requested and was told he had to go in person with ID (work in Century City and it would have taken 3 hours to drive there and come back). They never ask for your ID when you take the car in and pay for the repairs - I guess it does not matter then when they want your money - but you suddently need it to get a copy of the invoice! I am the registered owner, I also called and was told no I could not get it either - even though they can confirm my identity as I have a public website and could send them a copy of my DL. I asked to speak to the manager and was given voice mail. Left a voice mail but no response back. Then called repeatedly the service department but the women there kept putting me on hold and then into voice mail, as they were clealy screening my calls. THE WORST CUSTOMER SERVICE EVER - TALK ABOUT PURPOSEFULLY ANGERING YOUR CUSTOMER. We are done with them. In addition to never bringing this vehicle here, we will be consulting legal counsel on the multitude of poor repairs, including the failed smog repairs, and we will NOT be bringing our new 2023 Suburban here EVER.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Freddy in sales is an idiot!

Freddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anythFreddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anything to get the sale and not care about the buyering to get the sale and not care about the buyer.

1.0

Freddy in sales is an idiot!

Freddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anythFreddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anything to get the sale and not care about the buyering to get the sale and not care about the buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

11/28/2022 I had an appointment for 11:30 and waited

11/28/2022 I had an appointment for 11:30 and waited around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking to each other and not doing their job I’m very disappointed in my service today and I only went in for and oil change that was way to long for and oil change and they was not as busy as they say like I said the employees do more talking than actually working

1.0

11/28/2022 I had an appointment for 11:30 and waited

11/28/2022 I had an appointment for 11:30 and waited around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking to each other and not doing their job I’m very disappointed in my service today and I only went in for and oil change that was way to long for and oil change and they was not as busy as they say like I said the employees do more talking than actually working

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

Auto service

All ways like the service of auto repair service Gracielda very kind and easy to work with and got me out when she said she would. THANK YOU ?

5.0

Auto service

All ways like the service of auto repair service Gracielda very kind and easy to work with and got me out when she said she would. THANK YOU ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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1.0

Complete xxxxxxxx avoid at all costs

Complete xxxxxxxx AVOID AT ALL COSTS .... First new car purchase in my life and probably my last after the experience with this shady dealership. Ordered a brand new 2023 Corvette and waited a year for it. Not mad that part I get.... they call me up at 3pm and tell me I have til 5pm to put in my order or lose my spot in line. Fine quickly put in my order and that's the last I hear, no updates nothing. Then I get the call randomly mid day hey your car came in.... you have til tomorrow to pay for it before we put it on the lot to sell it. So I rush give them credit cards to pay for part of it so they won't sell it and cancel work to get to the bank the next day to make sure it's paid for in full. Then it's "it needs to be off the lot in 2 days it can't stay here" after I just paid $73k in cash. I live out of state and would be taking the car out of state and told them that from day 1 when I placed the order a year ago. They told me they would "courtesy deliver it to me" and that it would be "loaded up" in the morning for delivery in Las Vegas... sweet! WRONG...They let some xxxxxx at the dealership drive my brand new car and deliver me a car with 300 miles and paint damage to it. So I contact them.... and they claim thats how they deliver cars and that the paint damage came from the factory. Ok I want it covered under warrant....oh no no can't do that and I'm offered $150 to fix it myself?!? Then the real problems started. They lost the MSO to my brand new car and lie to me saying that they're in California and they are the only Chevy dealer I've ever heard of in the country that doesn't receive them with delivery of the vehicle and it could be 6-8 weeks to get the MSO to even beable to title my new vehicle. OK.... well I've got a temp permit right? WRONG I drove the car 2 weeks before realizing they didn't even give me that and when I called to complain they were never there and no one would call me back. Until I disputed my credit card payments..... suddenly the manager is calling and trying to get it rushed delivered to me, after he berated me saying I should have know these things and clearly only doing anything because I disputed the payments. Now they get the MSO in and are holding it hostage until I pay the credit card chargebacks with a cashiers check so there is no recourse..... Absolute xxxxxxxx and don't even have the decency to call me literally the main manager said deal with the sales agent I won't talk to you. AVOID AT ALL COSTS

1.0

Complete xxxxxxxx avoid at all costs

Complete xxxxxxxx AVOID AT ALL COSTS .... First new car purchase in my life and probably my last after the experience with this shady dealership. Ordered a brand new 2023 Corvette and waited a year for it. Not mad that part I get.... they call me up at 3pm and tell me I have til 5pm to put in my order or lose my spot in line. Fine quickly put in my order and that's the last I hear, no updates nothing. Then I get the call randomly mid day hey your car came in.... you have til tomorrow to pay for it before we put it on the lot to sell it. So I rush give them credit cards to pay for part of it so they won't sell it and cancel work to get to the bank the next day to make sure it's paid for in full. Then it's "it needs to be off the lot in 2 days it can't stay here" after I just paid $73k in cash. I live out of state and would be taking the car out of state and told them that from day 1 when I placed the order a year ago. They told me they would "courtesy deliver it to me" and that it would be "loaded up" in the morning for delivery in Las Vegas... sweet! WRONG...They let some xxxxxx at the dealership drive my brand new car and deliver me a car with 300 miles and paint damage to it. So I contact them.... and they claim thats how they deliver cars and that the paint damage came from the factory. Ok I want it covered under warrant....oh no no can't do that and I'm offered $150 to fix it myself?!? Then the real problems started. They lost the MSO to my brand new car and lie to me saying that they're in California and they are the only Chevy dealer I've ever heard of in the country that doesn't receive them with delivery of the vehicle and it could be 6-8 weeks to get the MSO to even beable to title my new vehicle. OK.... well I've got a temp permit right? WRONG I drove the car 2 weeks before realizing they didn't even give me that and when I called to complain they were never there and no one would call me back. Until I disputed my credit card payments..... suddenly the manager is calling and trying to get it rushed delivered to me, after he berated me saying I should have know these things and clearly only doing anything because I disputed the payments. Now they get the MSO in and are holding it hostage until I pay the credit card chargebacks with a cashiers check so there is no recourse..... Absolute xxxxxxxx and don't even have the decency to call me literally the main manager said deal with the sales agent I won't talk to you. AVOID AT ALL COSTS

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello there! Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (323) 843-2011 to discuss your concerns, as your satisfaction is of utmost importance to us.

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