Hemborg Ford

Took my 2020 Fusion in for check engine light. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. They even called me right back when we were disconnected. Repairs went quickly and were covered under warranty. Again I am very pleased with the service and everyone I dealt with at this dealership.

I’ve purchased ford trucks and explorers from Hemborg ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All service was performed with professionalism and done to my satisfaction. Robert has been involved in all of these times and I’ve seen him as understanding and thorough. Has to be as he’s been there forever. Thanks Robert.

One Star – Disappointed and Frustrated I brought my F-150 to Hemborg Ford and left it with them for a full week, expecting professional service and a timely repair. Instead, I got nothing but vague excuses and a growing stack of diagnostic fees with no clear answers. After a week of delays and zero progress, I told them to keep their blood money and took my truck to another Ford dealer just down the street. That shop diagnosed and fixed the issue in three days, no drama, no games. Hemborg Ford wasted my time and money, and I won’t be going back. If you value your time or wallet, look elsewhere.

I thought the service was great quick lane service was quick promises made promises kept no complaints

Tony was great, he always is . The service was fast and Tony always calls me and tells me what's going on.

Luis Castillo, Service Avisor can't say enough he has been very helpful and honest with integrity.

Luis Castillo excellent service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor.

My experience at Hemborg Ford purchasing a vehicle was off to a smooth start however, I have hit a few bumps in the road since that led me to 4 instead of 5 stars. My seller Selena was very knowledgeable, kind, and accommodating. You could say she held my hand every step of the way including helping me with car insurance options and riding with me to return my rental. I felt comfortable that she was knowledgeable, knew her product specs well, and didn't push to oversell something that I could not afford. Ricky and Dustin helped me with the financing​ portion, they were both sweet, straight forward, and made it simple and easy to understand. Cut to, that same day I get the car home only to find that the right side rear passenger door didn't open. The child safety latch was stuck and once I finally got it to unlock, the entire inside door panel completely came off. I rushed the vehicle right back to Hemborg, the service team was equally as welcoming and helpful as the sales team. They made sure not to make me wait too long, they offered me refreshments, and thoroughly went over and understood my concerns. Sadly, the right rear passenger door child safety lock is still stuck and the inside door panel still sounds loose. This time I am unable to get the door open at all so I will end up having to repeat the cycle again. I have also had to bring it in a second time to update the preprogrammed car keys and computer system that showed an inaccurate standard compass, date, and time. I would like to point out that the 4 stars are not a representation of the entire team or their customer service, rather a representation of the dealerships standards, safety regulations, and the quality of vehicles they confidently offer to the public.

Negligence, Lack of Accountability, and Zero Transparency — Proceed with Caution I brought my vehicle to Hemborg Ford in December 2024 to repair a leak. They diagnosed the issue as needing a transfer case reseal, oil pan reseal, and CV shaft replacements. While in their care, my vehicle sustained over $8,000 in physical damage — reportedly due to the hood not being latched during test drive or the wind catching it while in the garage, depends on which of their conflicting stories you believe. What’s worse is that I wasn’t notified of the incident until 03/01/25, only after I noticed my vehicle was no longer on the lot and contacted them. I later found out that the repair documentation was created on 02/28/25— meaning they had moved the vehicle and started repair process before even telling me it had been damaged. Due to delays from defective parts and backorder items the repair took nearly a month. Even more alarming: on the day of the damage 02/27/25, my vehicle began issuing several system alerts: - Powertrain malfunction - Service steering - Charging system fault - TPMS fault - Service engine soon (multiple) None of these alerts were acknowledged or documented by the technician. When I picked up the vehicle on 03/27/25, I made it less than half a mile before it began shuddering severely. I returned immediately and was told it sounded like a transmission issue but was told it was unrelated to anything they had done. At Ford Corporate’s suggestion, I gave Hemborg Ford another chance. After a test drive with the Service Manager who noted the issue right away as well took it in and informed me it may be a program issue, after a few days at the dealership I was later told I’d need to authorize $6,000 for a transmission teardown and $800 to reprogram the TPMS. The TPMS warning itself specifically stated that this issue could result from battery or camera replacement — both of which were performed during service. Also worth noting: over 50 miles were added to my vehicle during their care with no explanation or documentation. When I asked about this, they offered no evidence or accountability. I emailed the owner, Mr. Hemborg, directly — he never responded. Instead, I received a call from the Service Manager who informed me that he reviewed the alerts and confirmed they occurred on days my vehicle was in their care but are unrelated to my issue. I was told their internal records “could not be shared with me.” He also said he spoke with Mr. Hemborg again and that they would not accept any responsibility whatsoever for the damage or ongoing issues. This vehicle was my family’s primary transportation. Due to their delays and mishandling, we missed holidays, birthdays, and business obligations. As a business owner and member of the Hispanic Chamber of Commerce, I would never treat a customer the way I’ve been treated — especially not after being given every opportunity to make it right privately. If you’ve experienced something similar at Hemborg Ford, please reach out — my team would be interested in speaking with you. Bottom line:There was a clear opportunity to take ownership and do the right thing. Instead, I got silence, deflection, and a vehicle in worse condition than when I brought it in. Proceed with caution.

Please read before you buy. I traded my vehicle in on January 31st and since then have received several tickets in my name hemborg Ford is refusing to take care of them saying that is the DMV's fault and not theirs. I posted several reviews and they've had them removed because they are negative. Brandon hemburg. Bob hemborg. Are you going to address this issue or you going to allow a good paying customer to be penalized for your employees shortcomings.