Hemborg Ford

Absolute worst place to buy a car! Avoid this dealership at all costs! I shoul;d have bought my 2025 Ford F-150 from another dealership! Duane is a chronic liar and on most promises he made never were delivered! Here are my complaints: 1. Touch up paint was promised and sent short postage of $6.27 AND I needed to drive miles to my post office to pay and pick it up! I have yet to receive another one postage free delivered to my house. STRIKE 1! 2. Part of the agreement to purchasing the truck was to get a service department copy of what was done to the truck. Never received it! STRIKE 2! 3. During the time I came down and inspected/test drove the truck, you told me this truck had no damage and was never in an accident. WRONG - shortly after purchasing I noticed the driver's door had been resprayed and looks like damage to the door behind it. STRIKE 3! 4. A few days ago, I received a notice from the Toll Roads that you have driven the truck on before I bought it. After calling them up and spending time sending documentation in writing to them, I hope to clear up that mess you left ME to deal with. STRIKE 4! 5. Lastly, I asked that the truck be detailed as part of the agreement to buy the truck. It came to my house still dirty in the bed and other areas. Not detailed as promised! STRIKE 5! I will NEVER EVER recommend Hemborg Ford to anyone!

Buyer beware. This dealership provided us with a written out-the-door quote and asked for authorization to send this to our lender to run our credit based on that document. We agreed and authorized the inquiry relying on the numbers they put in writing. After running our credit and seeing an 850+ score, Mike (sales manager) suddenly changed the story. We were told ownership “wouldn’t approve” the price that had already been quoted to us and that we needed to come up another $3,000. When questioned about how a written quote turns into a different price after credit is run, we were told the original price was basically a “gamble” that didn’t get approved. Let that sink in. They had our lender run credit before confirming the deal was authorized internally. When we pointed out that this resulted in a hard inquiry on our credit, we were told it was “no big deal” and that it was only a soft pull from them. Well our lender did a hard inquiry because you sent it to them based on the price we agreed to. We now have a hard inquiry on our report that remains for two years. We were working on this deal for days. This wasn’t a quick conversation. This was a written quote, a structured deal sheet, and then a complete reversal after credit was pulled. Trying to squeeze more out of us. Mind you this is a 2024 bronco that has been sitting on their lot for 2 years. We were trying to help our young adult son begin building credit responsibly, and now his credit is dinged too. An 850 score doesn’t happen by shrugging it off. Credit matters. Integrity matters. If a dealership is willing to issue written pricing without internal approval and then reverse it after pulling credit, buyers should know exactly what they’re walking into. We will be looking into filing formal complaints with the California DMV, Attorney General, and FTC and others regarding this experience. Proceed carefully. 🐍

4 stars because we asked for the spare tire to be added to the tire rotation and the service did not do that. Otherwise, we would have given service 5 stars.

Luis is the best. …always looks after my truck and keeps me informed. I only ever deal with Luis

Overall excellent from Toni from pickup vehicles and back to the dealer...superb good job!!

I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. Those two men need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service.

If I could give negative 10 stars I would! LIARS and CHEATERS!! I spoke with Rod the Sales Manager about trading in my 2023 Lexus RZ for the Mach E. We agreed on a payment and although I was working with another Sales manager from Ford DTLA, he assured me he would give me the deal I asked for. So, I drove over. I had my mom co-sign since my credit wasn't the best, as she is a solid 750. First, they switched my mom to primary without notifying me... the finance manager didn't say a word until it was noticed and then said " oh yeah he had to for the deal" So I said okay although that should've been the first sign. They never asked for proof of income just my insurance. Not even my mom's or my Driver's License. I e-signed the contract in the office and then signed the DMV docs in the office. One the way out to walk with me to the car he was bragging on how he just made 14k off a customer who purchased a truck and didn't quite understand the rebates as to why I was able to get a good deal because of taking advantage of the other guy. WOW! I drove home the car home. A week later I get a text message from Rod saying he's having a hard time getting the loan approved he needed proof of income from me. So, I sent him the income that was more than the amount I put on the application, so that wasn't the issue. I didn't hear back. The next few days he tells me he couldn't get the loan approved to bring back the car. I asked why because it didn't make sense....he replies I don't know it had to be credit. I asked HOW my mom was primary with 750 score and income was provided. Not only did he not have a clear explanation, but he was also very arrogant and rude. I brough the car back as asked. I then had the sales manager at Ford DTLA run my application and it was APPROVED WITH NO ISSUES!!!!! And yes, through the same FORD FINANCIAL he said declined my loan. HE IS A BOLD FACE LIAR AND SCAMMER. Hembord Ford is a family owned small dealership with no INTEGRITY. I would never allow someone to conduct BAD BUSINESS and ruin my family business reputation. I work in the car business and have LOTS OF FAMILY AND FRIENDS and people I talk to everyday that I could've easily referred business to. NEVER would I ADVISE ANYONE to do business there. Save yourself the LIES, UNPROFESSIONALISM and HEADACHE and go somewhere else!!!

Just want to say how much I appreciate Gus in your service department. I have had my car in several times in the last few months because of my battery not holding a charge. Two years ago when the problem started they found out the mirror on the drivers side was causing the problem. That lasted a short time and then I was having the same problems. Put new battery in a couple of times. A week ago the same thing. They kept my car for 4 days and came up with an answer that the lights in my tailgate weren’t turning off. Have my car back now and am hoping this works. I 87 years old and need a car that the battery doesn’t keep going out. Gus has been so helpful and considerate. I had a new battery put in the first of July and it only held the charge for a month.

Took my 2020 Fusion in for check engine light. Couldn't be happier with the service. Daniel was my service advisor and he was very professional and kept in contact with me throughout the process. They even called me right back when we were disconnected. Repairs went quickly and were covered under warranty. Again I am very pleased with the service and everyone I dealt with at this dealership.

I’ve purchased ford trucks and explorers from Hemborg ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All service was performed with professionalism and done to my satisfaction. Robert has been involved in all of these times and I’ve seen him as understanding and thorough. Has to be as he’s been there forever. Thanks Robert.