Hemborg Ford

A big thank you to Gus Nava. I am a 88 year old widow. Whenever I have a problem with my car I go to Gus. I am treated with respect and never taken advantage of. Hemborg Ford is the best.

I worked him over the past 28 years, Greg guy you work with always taking care of me and always have service ,

Robert did an excellent job helping resolve an issue I had with my vehicle and completely turned around what had initially been a frustrating experience. What I appreciated most was that Robert took the time to personally reach out, listen to my concerns, and work toward a fair resolution. He kept me informed, and made sure the actual issue with my vehicle was identified and addressed. I especially appreciated his professionalism and willingness to step in and take ownership of the situation. It made a significant difference in my overall experience and restored my confidence in the dealership. Thank you, Robert, for taking my concerns seriously and making sure everything was taken care of. Your customer service was genuinely appreciated.

Gus is our service provider and has been each time we have came in with an issue or to get truck serviced. We travel and are never in town when truck goes in shop. GUS delegates the picking up and dropping off of the vehicle. He is on top of his game, very responsive, making sure all of our needs are met. He makes it a point to do follow up calls. Several individuals say “oh yeah I will get back with you”. Never happens, GUS is one that stands on his word. Gus provides 5⭐️ service. Thanku so much Gus for making our each visit go so smoothly

Service appointment. I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out the dash to look into that. Told me it should be ready if they did not find anything big the next day. The next day I get told the fan assembly needs to be replaced, and they have to tear out the dash to replace it. So I say while your in there might as well replace the sensor that changes it from Air to heat as it was stuck in the Air selection and I could not get any heat for the truck. I was told the price of 2100.00 and it would be ready by Friday or Monday at the latest. I then hear nothing from the service person. I call late Friday and get no return call at all. I then call on Monday just to be told now they found that the control computer for the air and heat is now bad and its going to cost an additional 900 dollars. Also they have to order from back east and it will take a week longer to get it. I blow up on them saying this is unacceptable and they need to rush the part which they do and tell me it will be ready no later than Wednesday. Again no call by late Wednesday. Thursday I call the manager again and get told they just received the part that morning and it was being installed at that time and would be ready by end of day. Finally I get the call that it is ready and that they have given me a whopping 150 dollar discount for all their lack of attention and delays that they have caused. Mind you it is now a 3100.00 bill so 150.00 dont even cover the tax. I have been a loyal customer for almost 30 years and this is how this so called family owned business treated me. I advise all customers to find a real mechanic that can keep their promises and not run the bill up on you unlike this disrespectful company. I am selecting 1 star because I have no option for nothing or lower. Horrible experience.

I brought in my 2014 Ford fusion because my brakes lights are staying on while we are driving the car and even after we get out of the car with ignition off and key out of ignition . I thought it was the brake pedal stopper. Since we had brought it in a few months earlier for a recall on it . So I had them check the brake pedal stopper Recall again. I was told that it was not the brake pedal stopper and that it was the brake switch so I paid for a diagnostics as well as a brake switch almost $300. Drive the car home and noticed that I was having the same exact issues I was having before I brought the car in. I called Hemborg Ford and brought the car back in immediately. They kept the car another two days finally got a call and they told me that I needed a brake flush. I told them I had already paid for my diagnostics and a part. They misdiagnosed my car and I was not you going to pay for another thing. They recommended a brake flush. I’m not a mechanic, but I have no idea what a brake flush is going to do for my brake lights staying on. we obviously declined the new charges since we had already paid for previous charges of the vehicle. We are very dissatisfied with Hemborg Ford and the fact that they do not stand behind the repairs that they do or misdiagnoses of the car. I’m still having the same issues and would like a full refund.

Brought my car in because I was having issues with my brake like staying on while driving as well as when parked and vehicles off. Paid for a diagnostic and the outcome was that I needed to get a new brake switch. They did the work and paid almost $300 for diagnostic and service. I picked up the vehicle got home parked in the driveway. It continues to have the same issues. Called Robert brought the vehicle right back in. They kept it for two more days then they told me that a brake flush would fix the issues. I declined the service. Of course I did not feel that doing a brake flush is going to fix the issues with my brake light staying on. I asked them in Goodwill to take the money that I had already paid and put it towards the flush since they had misdiagnosed my car in the first place they were not willing to work with us and said there was nothing they can do. So then I picked up my car and brought it home and now the dash is lighting up with hillside assist and a yellow wrench which it was not doing that before I brought my car to get serviced. I feel that I got my car back in worse condition than when I took it in. I was very unhappy with the service. I asked for receipt print out from when I took it back in May and they said they could not print past receipts. I have never heard of this. I feel, I should get my money back for a misdiagnosis when I’m still having the same issue I have since had to go and get a second opinion at another Ford dealer.

Absolute worst place to buy a car! Avoid this dealership at all costs! I shoul;d have bought my 2025 Ford F-150 from another dealership! Duane is a chronic liar and on most promises he made never were delivered! Here are my complaints: 1. Touch up paint was promised and sent short postage of $6.27 AND I needed to drive miles to my post office to pay and pick it up! I have yet to receive another one postage free delivered to my house. STRIKE 1! 2. Part of the agreement to purchasing the truck was to get a service department copy of what was done to the truck. Never received it! STRIKE 2! 3. During the time I came down and inspected/test drove the truck, you told me this truck had no damage and was never in an accident. WRONG - shortly after purchasing I noticed the driver's door had been resprayed and looks like damage to the door behind it. STRIKE 3! 4. A few days ago, I received a notice from the Toll Roads that you have driven the truck on before I bought it. After calling them up and spending time sending documentation in writing to them, I hope to clear up that mess you left ME to deal with. STRIKE 4! 5. Lastly, I asked that the truck be detailed as part of the agreement to buy the truck. It came to my house still dirty in the bed and other areas. Not detailed as promised! STRIKE 5! I will NEVER EVER recommend Hemborg Ford to anyone!

Buyer beware. This dealership provided us with a written out-the-door quote and asked for authorization to send this to our lender to run our credit based on that document. We agreed and authorized the inquiry relying on the numbers they put in writing. After running our credit and seeing an 850+ score, Mike (sales manager) suddenly changed the story. We were told ownership “wouldn’t approve” the price that had already been quoted to us and that we needed to come up another $3,000. When questioned about how a written quote turns into a different price after credit is run, we were told the original price was basically a “gamble” that didn’t get approved. Let that sink in. They had our lender run credit before confirming the deal was authorized internally. When we pointed out that this resulted in a hard inquiry on our credit, we were told it was “no big deal” and that it was only a soft pull from them. Well our lender did a hard inquiry because you sent it to them based on the price we agreed to. We now have a hard inquiry on our report that remains for two years. We were working on this deal for days. This wasn’t a quick conversation. This was a written quote, a structured deal sheet, and then a complete reversal after credit was pulled. Trying to squeeze more out of us. Mind you this is a 2024 bronco that has been sitting on their lot for 2 years. We were trying to help our young adult son begin building credit responsibly, and now his credit is dinged too. An 850 score doesn’t happen by shrugging it off. Credit matters. Integrity matters. If a dealership is willing to issue written pricing without internal approval and then reverse it after pulling credit, buyers should know exactly what they’re walking into. We will be looking into filing formal complaints with the California DMV, Attorney General, and FTC and others regarding this experience. Proceed carefully. 🐍

4 stars because we asked for the spare tire to be added to the tire rotation and the service did not do that. Otherwise, we would have given service 5 stars.