Hemborg Ford

My experience at Hemborg Ford purchasing a vehicle was off to a smooth start however, I have hit a few bumps in the road since that led me to 4 instead of 5 stars. My seller Selena was very knowledgeable, kind, and accommodating. You could say she held my hand every step of the way including helping me with car insurance options and riding with me to return my rental. I felt comfortable that she was knowledgeable, knew her product specs well, and didn't push to oversell something that I could not afford. Ricky and Dustin helped me with the financing​ portion, they were both sweet, straight forward, and made it simple and easy to understand. Cut to, that same day I get the car home only to find that the right side rear passenger door didn't open. The child safety latch was stuck and once I finally got it to unlock, the entire inside door panel completely came off. I rushed the vehicle right back to Hemborg, the service team was equally as welcoming and helpful as the sales team. They made sure not to make me wait too long, they offered me refreshments, and thoroughly went over and understood my concerns. Sadly, the right rear passenger door child safety lock is still stuck and the inside door panel still sounds loose. This time I am unable to get the door open at all so I will end up having to repeat the cycle again. I have also had to bring it in a second time to update the preprogrammed car keys and computer system that showed an inaccurate standard compass, date, and time. I would like to point out that the 4 stars are not a representation of the entire team or their customer service, rather a representation of the dealerships standards, safety regulations, and the quality of vehicles they confidently offer to the public.

Negligence, Lack of Accountability, and Zero Transparency — Proceed with Caution I brought my vehicle to Hemborg Ford in December 2024 to repair a leak. They diagnosed the issue as needing a transfer case reseal, oil pan reseal, and CV shaft replacements. While in their care, my vehicle sustained over $8,000 in physical damage — reportedly due to the hood not being latched during test drive or the wind catching it while in the garage, depends on which of their conflicting stories you believe. What’s worse is that I wasn’t notified of the incident until 03/01/25, only after I noticed my vehicle was no longer on the lot and contacted them. I later found out that the repair documentation was created on 02/28/25— meaning they had moved the vehicle and started repair process before even telling me it had been damaged. Due to delays from defective parts and backorder items the repair took nearly a month. Even more alarming: on the day of the damage 02/27/25, my vehicle began issuing several system alerts: - Powertrain malfunction - Service steering - Charging system fault - TPMS fault - Service engine soon (multiple) None of these alerts were acknowledged or documented by the technician. When I picked up the vehicle on 03/27/25, I made it less than half a mile before it began shuddering severely. I returned immediately and was told it sounded like a transmission issue but was told it was unrelated to anything they had done. At Ford Corporate’s suggestion, I gave Hemborg Ford another chance. After a test drive with the Service Manager who noted the issue right away as well took it in and informed me it may be a program issue, after a few days at the dealership I was later told I’d need to authorize $6,000 for a transmission teardown and $800 to reprogram the TPMS. The TPMS warning itself specifically stated that this issue could result from battery or camera replacement — both of which were performed during service. Also worth noting: over 50 miles were added to my vehicle during their care with no explanation or documentation. When I asked about this, they offered no evidence or accountability. I emailed the owner, Mr. Hemborg, directly — he never responded. Instead, I received a call from the Service Manager who informed me that he reviewed the alerts and confirmed they occurred on days my vehicle was in their care but are unrelated to my issue. I was told their internal records “could not be shared with me.” He also said he spoke with Mr. Hemborg again and that they would not accept any responsibility whatsoever for the damage or ongoing issues. This vehicle was my family’s primary transportation. Due to their delays and mishandling, we missed holidays, birthdays, and business obligations. As a business owner and member of the Hispanic Chamber of Commerce, I would never treat a customer the way I’ve been treated — especially not after being given every opportunity to make it right privately. If you’ve experienced something similar at Hemborg Ford, please reach out — my team would be interested in speaking with you. Bottom line:There was a clear opportunity to take ownership and do the right thing. Instead, I got silence, deflection, and a vehicle in worse condition than when I brought it in. Proceed with caution.

Please read before you buy. I traded my vehicle in on January 31st and since then have received several tickets in my name hemborg Ford is refusing to take care of them saying that is the DMV's fault and not theirs. I posted several reviews and they've had them removed because they are negative. Brandon hemburg. Bob hemborg. Are you going to address this issue or you going to allow a good paying customer to be penalized for your employees shortcomings.

We bought an Escape and are very pleased. We dealt with Kirk, Ricky and Dustin. Great guys. Very friendly and will work with you. We would definitely return..

I recently had the pleasure of working with Daevon and I couldn't be happier with the service I received. Daevon was incredibly knowledgeable and went above and beyond to help me with my car. He took the time to explain everything in detail and made sure I felt comfortable with the entire process. I highly recommend Daevon for their exceptional customer service and expertise. Thank you, Daevon, for making my experience a great one!

Avoid this dealership if you're in the market for a car! They give you a single price online, but once you step into the sales department, they hit you (in my case with an extra $1,800) for mandatory add-ons like Lojack and some unnecessary tape, claiming they can't be removed. Despite refusing these extras, I was still charged. Now, after getting home and attempting to activate the Lojack, I find out it was never installed! To make matters worse, they expect me to bring the vehicle back to have it installed, even though I already paid for it. Unbelievable!

Terrible bought a used 2021 ford explorer with 64000 miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs driveshaft replacement, differential replacement and now the 4th time a transfer case that's costing 2500 dollars. From my service advisor jose all the way to the supervisor Robert have been lack of communication and 0 customer service. Sometimes a week would go by before I received a call back from Robert or Jose. With this 4th time being told " you should be happy with these repairs" to " well you did by a used car" so I'm guessing the sales guys and the service guys are incahoots one sells bad cars the other takes us for a ride with repairs. No accountability tried talking to used car sales manager still waiting for a call back going on 5 days.

Excellence and integrity in the service department keeps us coming back. Gus is great! Thank you!!

I can’t quite understand why I was going to be charged $502 to change out a sensor that costs $43 and took 2 minutes to change out. I very pleased with Elias and his great communication!

Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had recalls after recalls since day of purchase. Not once did they try to accommodate me in trying to get me into something different. Rudy in sales, however, was always trying to do his best to help out and accommodate us. But the sales managers were never willing to negotiate a deal. We went elsewhere and got into a much better and beautiful vehicle and had excellent service. Never will I recommend Hemborg to anyone. Don't waste your time going there.