Reviews
An excellent, professional and knowledgeable team, from
An excellent, professional and knowledgeable team, from salesperson to finance. A pleasure to work with !
An excellent, professional and knowledgeable team, from
An excellent, professional and knowledgeable team, from salesperson to finance. A pleasure to work with !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great dealership with friendly caring people.
Great dealership with friendly caring people. Vince went out of his way to make sure we were happy. Definitely recommend
Great dealership with friendly caring people.
Great dealership with friendly caring people. Vince went out of his way to make sure we were happy. Definitely recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
Great experience! Staff is amazing and very hopefully! I would buy there again in the future.
Great experience!
Great experience! Staff is amazing and very hopefully! I would buy there again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We have a very good experience at Crown Lexus.
We have a very good experience at Crown Lexus. The sales Matt Chong is professional. He listened patiently for our needs and provided excellent services. We felt most welcome and will definitely have highly recommend to choose Crown Lexus!
We have a very good experience at Crown Lexus.
We have a very good experience at Crown Lexus. The sales Matt Chong is professional. He listened patiently for our needs and provided excellent services. We felt most welcome and will definitely have highly recommend to choose Crown Lexus!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Upon contacting Crown Lexus, I was listened to and
Upon contacting Crown Lexus, I was listened to and treated very nicely. All my questions and concerns were addressed in a very polite, professional and caring manner. I would like to extend my utmost appreciation to Cami Perez, Frank and Michelle who were so patient and understanding. I am extremely satisfied with the level of service I received. I am decades long Lexus customer and aforementioned personnel really went out of their way to get me into a beautiful Lexus RX 350 that meets my needs and budget. As a consumer I was apprehensive about car dealers, but the kindness and caring these people displayed removed all my doubts of my needs not being addressed. I will most definitely recommend Crown Lexus in the future to any body I know interested in buying or leasing a vehicle. I am thankful that I was able to do business with these professional people who really showed what taking care of people/customers is all about.
Upon contacting Crown Lexus, I was listened to and
Upon contacting Crown Lexus, I was listened to and treated very nicely. All my questions and concerns were addressed in a very polite, professional and caring manner. I would like to extend my utmost appreciation to Cami Perez, Frank and Michelle who were so patient and understanding. I am extremely satisfied with the level of service I received. I am decades long Lexus customer and aforementioned personnel really went out of their way to get me into a beautiful Lexus RX 350 that meets my needs and budget. As a consumer I was apprehensive about car dealers, but the kindness and caring these people displayed removed all my doubts of my needs not being addressed. I will most definitely recommend Crown Lexus in the future to any body I know interested in buying or leasing a vehicle. I am thankful that I was able to do business with these professional people who really showed what taking care of people/customers is all about.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I got a great car for my parents and the process was
I got a great car for my parents and the process was quick and easy.
I got a great car for my parents and the process was
I got a great car for my parents and the process was quick and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so pleased you enjoyed your visit to Crown Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Horrible!
Horrible! Waited for the sales process for 2.5 hours even before getting to the finance manager. Did not explain even the basic car features. Afterwords false promises were made to rectify the problems.
Horrible!
Horrible! Waited for the sales process for 2.5 hours even before getting to the finance manager. Did not explain even the basic car features. Afterwords false promises were made to rectify the problems.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Fawwad, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310)413-3358. We look forward to hearing from you.
Horrible!
Horrible! Dishonest salesman. Did not explain even the basic features of the car. No after sales support. False promises were made to meet and go over the car features. It has been more than two months, still trying to make an appointment.
Horrible!
Horrible! Dishonest salesman. Did not explain even the basic features of the car. No after sales support. False promises were made to meet and go over the car features. It has been more than two months, still trying to make an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Fm, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310)413-3358. We look forward to hearing from you.
Great customer service and friendly staff.
Great customer service and friendly staff. Our sales representative Matt went out of his way to make sure we were 100% satisfied with our purchase.
Great customer service and friendly staff.
Great customer service and friendly staff. Our sales representative Matt went out of his way to make sure we were 100% satisfied with our purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales person was very helpful and excellent but the rest
Sales person was very helpful and excellent but the rest of the crew ( manager and finance person were so bad and their customer service skills were so poor. I would never recommend any of my friends to this dealer
Sales person was very helpful and excellent but the rest
Sales person was very helpful and excellent but the rest of the crew ( manager and finance person were so bad and their customer service skills were so poor. I would never recommend any of my friends to this dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Crown Lexus (909) 581-8676