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Reviews

Average Ratings

4.8
391 lifetime reviews.
  • Awesome buying experience!!

    I drove 4 hours, almost 300 miles from Fresno CA to Crown Lexus to buy my Lexus for the following reasons: no high pressure sale, awesome salesman...


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    I drove 4 hours, almost 300 miles from Fresno CA to Crown Lexus to buy my Lexus for the following reasons: no high pressure sale, awesome salesman & customer service, great product knowledge, trustworthy and best deal in CA.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer Service Experience

    The repairs is good, I can't really tell since it was the airbag recalled. One thing that bother me was, after waiting for 15 minutes without hel...


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    The repairs is good, I can't really tell since it was the airbag recalled. One thing that bother me was, after waiting for 15 minutes without help, I had to ask people to why the wait is so long eventhough I have an appointment for this service, it took them another 15 minutes before I get to see the service manager. He was nice and polite, he told me they are very busy due to the recalled. Beside the wait, everyone was nice. I will come back again one more time to see if the service will be better.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • CHLIS250

    I was attended to at the appointed time of 7:40 am. The loaner car was ready and my car was returned at the time requested. Could not get any be...


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    I was attended to at the appointed time of 7:40 am. The loaner car was ready and my car was returned at the time requested. Could not get any better!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Review

    I love taking my car here I work with Tino and he is amazing. The staff is friendly, it's clean, and they always take great care of my car.


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    I love taking my car here I work with Tino and he is amazing. The staff is friendly, it's clean, and they always take great care of my car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • ELectrical Engr.

    Bought this car (350ES) on March 2011 and being maintenant from the First day till now Have been knowing this Dealer more than 35 years, since it ...


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    Bought this car (350ES) on March 2011 and being maintenant from the First day till now Have been knowing this Dealer more than 35 years, since it is Crown Toyota, located on Foothill Blvd in Upland Very good relation. Had bought total & cars and Trucks from this dealer through that times

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Factory Recall on passenger airbags

    Outstanding experience overall. I was provided a Lexus Loaner for the day and when the repair was done my Lexus IS250 was provided with a full ta...


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    Outstanding experience overall. I was provided a Lexus Loaner for the day and when the repair was done my Lexus IS250 was provided with a full tank of gas and they also replaced my entire Dash with a new cover that was no longer sticky. Service Consultant was very professional and courteous.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • I wanted to get my wife a luxury car with more roo

    I was very disappointed in the over all salesmanship, I felt like I did all the foot work, no follow through only to be put through the ringer. I ...

    Dealer Response

    Hi Jerry, Thank you for taking the time to tell us about your experience and call our attention to the poor service and communication? you receive...


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    I was very disappointed in the over all salesmanship, I felt like I did all the foot work, no follow through only to be put through the ringer. I felt very mislead instead of coming fourth with the truth like I did when I gave up all my information only to be told, we can't help you, unless put 5k down on an 8,000 dollar vehicle. I explained to the salesman Kevin, that my credit wasn't the best but I had income to cover my low credit score I could have gotten the entire amount of the car loan if needed I have a very successful family member who was willing to give the money, but after the lack of interest to help me out I told him it wasn't necessary at this time by far my worst experience in an attempt to purchase a new or used vehicle. Thanks for the hard Inquirie on my credit, it was worth it!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Jerry, Thank you for taking the time to tell us about your experience and call our attention to the poor service and communication? you received. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Douglas Pearson, at 909.390.9800 at your earliest convenience. We look forward to hearing from you. -Your Crown Lexus team


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  • Great overall service

    Bought two cars from here I definitely recommend it. Very trustworthy!

    Dealer Response

    Hi Tay, Thank you for the 5 Star review! We sincerely appreciate? you choosing us for your vehicle needs and we look forward to seeing you again s...


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    Bought two cars from here I definitely recommend it. Very trustworthy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Tay, Thank you for the 5 Star review! We sincerely appreciate? you choosing us for your vehicle needs and we look forward to seeing you again soon! -Your Crown Lexus team


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  • Nissan Altima

    Paul was incredibly helpful and thorough through the entire process!

    Dealer Response

    Hi Maryjane, We are so glad that you enjoyed your visit with us! Thank you for the kind words about Paul and we look forward to doing business wit...


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    Paul was incredibly helpful and thorough through the entire process!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Maryjane, We are so glad that you enjoyed your visit with us! Thank you for the kind words about Paul and we look forward to doing business with you again soon! -Your Crown Lexus team


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  • Brakes squeak

    So far my breaks are not squeaking makes me happy. Very happy with the people working together

    Dealer Response

    Hi Salvatore, We are so glad that you enjoyed your visit with us! Thank you for the 5 Star review and we look forward to doing? business with you ...


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    So far my breaks are not squeaking makes me happy. Very happy with the people working together

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Salvatore, We are so glad that you enjoyed your visit with us! Thank you for the 5 Star review and we look forward to doing? business with you again soon! -Your Crown Lexus team


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