Reviews
Lost communication for a couple of days looking for
Lost communication for a couple of days looking for status updates. Had a rental car and lost efficiency keeping the rental agreement up to date.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Kalakula1, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
If I could give a negative number I would three hours 20
If I could give a negative number I would three hours 20 minutes for an oil change
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Skbetourne, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (206) 242-7070 to speak to our manager directly.
Called parts to see if part was in stock, was told yes,
Called parts to see if part was in stock, was told yes, so I said I’ll make appointment. Showed up at appointment and was told part was sold.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Airshelby, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (206) 242-7070 to discuss this further.
Used to be great, but now they cheat and lie.
Used to be great, but now they cheat and lie. I took m Frontier in for oil change. The inspection report is different and they do not list mechanic now. Try said my 4x4 needs front and rear differential check and service. Quote for over $500. Problem: my truck is a two wheel not a 4x4. They performed this work on my rear differential on my previous oil change 6 months ago. I've driven 800 miles from 6 month ago until now. WHAT IS GOING ON?
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Update: Valentia called me today. We talked at length and she apologized many times. She said this is not who we are, but care about their customers. They have always given me excellent service and I know they feel bad about this mix up. They have offered me a free detail, which has been scheduled. I'm very pleased with their quick response and concern to make things right. This is the excellent dealership that I know. I will definately continue to come here. They are very trustworthy and care about their customers.
Burien Nissan service department is great. They're trustworthy, which is extremely important when getting your car serviced. They do excellent work and are fairly priced. I definately recommend them..
Dkd9755, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (206) 242-7070 to discuss this further.
I would not replace the door handle if I know the
I would not replace the door handle if I know the replaced one is black but my car is white.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The worst car dealership you can go to!
The worst car dealership you can go to! Service staff are liars about everything you wouldn’t even believe and just want as much money as they can possibly get from your wallet! I highly advice checking other sources before you take it to them! Also ask for your original parts back so you know they actually did the job you paid them for!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Plantasianw, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (206) 242-7070 to discuss this further.
There is a Great customer service.
There is a Great customer service. I came to change oil. Thank you Nissan of Burien!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department were very courteous and extremely
The service department were very courteous and extremely helpful with getting me and my Versa on the road
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Daisy the service manager is awesome, always provide the
Daisy the service manager is awesome, always provide the best service, A completely and great service, I have been going for a long time , alway the best service you can get.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nabeel, we are very happy to have provided you with such a positive experience!
The solved the problem that my car had and some
The solved the problem that my car had and some recommendations, thank you Guadalupe, very well attended…
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair