Reviews
Write a reviewExcellent professional staff, we had an excellent car...
Excellent professional staff, we had an excellent car shopping experience. I highly recommend Acura of Alhambra.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
best place ever!
This place is pressure free has amazing staff that are willing to get you into a car no matter what! I recommend coming here 100%
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I was almost 2 weeks ago at Acura of Alhambra and I...
I was almost 2 weeks ago at Acura of Alhambra and I bought a Honda Accord the people there were very helpful but I like Nina and Anabelle,I really recommend that dealer thanks Nina and Anabelle for all your help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Labor here is $198 per hour. Almost $200. Let that sink...
Labor here is $198 per hour. Almost $200. Let that sink in. When I asked Eddie Guerrero, the service manager, to explain the discount I was supposed to get when I thought it was not applied correctly, he went on to accuse me of trying to get additional discounts. Accused his customer of trying to cheat in front of his staff! This place is xxxx.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I recently bought my 2nd TL from Acura of Alhambra. I was...
I recently bought my 2nd TL from Acura of Alhambra. I was blown away by the staff and service dpt. I wouldn’t go anywhere else to buy a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Customer Service, Service and Parts department were...
The Customer Service, Service and Parts department were excellent….. I had the opportunity to experience the 3 departments including the purchase of my 2021 TLX. The staff there were very friendly, knowledgeable and very professional. Excellent experience all around
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Set an appointment to see a car. We showed up and 1st,...
Set an appointment to see a car. We showed up and 1st, they weren't expecting us (they have outside reps setting appointments), then the car we wanted wasn't "available for sale because it was still being inspected and detailed". Confused I asked them what vehicle did they post pics of then? Bait and switch!. I hope someone from their establishment contacts me to explain themselves. I live 2 blocks away and wanted to give them my business. The whole experience left me compelled to make buyers beware of this place
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Bait and switch. Internet prices are not accurate. Dealer...
Bait and switch. Internet prices are not accurate. Dealer increased the price 5000$ above msrp after we made the drive down their to purchase the vehicle. Look a more honest dealership to purchase from.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The service department at this place is awful and...
The service department at this place is awful and incompetent! I went here to have my car checked for problems and they couldn't figure out anything, I had to point out some things to them to fix, otherwise they wouldn't have seen it , talk about incompetents! Eddie is the worst! He is grouchy, unfriendly, and doesn't want to help you at all, his customer service is horrible! Because of him I took my business elsewhere, and thank god for that, because I ended up saving money and was treated much better at another Acura dealership. This place charges you alot more than other dealerships, and when you point that out they rudely tell you your more than welcome to take it other places. Your better off taking your car elsewhere because you will be treated better and probably save money, they gouge you at this place, without even treating you nicely!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I tried to get pictures sent for a vehicle I was...
I tried to get pictures sent for a vehicle I was interested in purchasing from out of state. I spoke with them for 6 days and couldn't get decent pictures sent. When I did receive pictures and a video the video was very grainy and I asked for clarification. The response time was never timely. I am very disappointed in this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Claudia Arana Customer Relations Manager