Reviews
Great and professional customer service and very
Great and professional customer service and very welcoming and clean business area. Highly recommend to friends!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to receive your positive review! Thank you for your feedback, and come by Mazda of El Cajon anytime!
Went is for service on our CX5.
Went is for service on our CX5. It was so easy and fast. Had a 10am appointment, I was 40 min early. Oil change, rotate tires, checked over car, and car washed all in 45 min. I was thrilled. Can’t thank them enough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to deliver timely service and shape a seamless experience! Thanks for choosing Mazda of El Cajon!
Wonderful experience
Rob was super helpful and my car was finished ahead of time. I appreciate the fast and friendly service! The waiting room was very nice, lots of complimentary snacks and drinks and the seats were comfy and clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It makes us smile to hear that you enjoyed working with Rob during your service experience at Mazda of El Cajon! Thank you for the compliments on our facilities, and we hope to see you again next time!
Thank you Team Mazda
Rick took care of everything for me. From start to finish he treated me with respect, kept me informed, and went above and beyond by fully assisting with and resolving my particular situation. Of course, I also must give thanks to the technician(s) who fixed my problem. Overall it was an excellent experience and due to that fact I will definitely return the next time I need technical assistance with my Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Rick and the Mazda of El Cajon team. Drive safely, and we hope to see you back again down the road!
Was thinking of going and looking at a new car.
Was thinking of going and looking at a new car. After talking with my friend that just bought a BMW from them I changed my mind. They where shaddy to say the least. Do not go to this location. It's a waste of money and time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They give you a thorough evaluation of the mechanical
They give you a thorough evaluation of the mechanical condition of your vehicle via a movie. Also make it simple to approve/deny repair options. Timely communications as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to provide top-tier service here at Mazda of El Cajon and we are delighted to see this was reflected in your experience. Thank you for trusting our team. Until next time!
Mazda of El Cajon
My agent Julian was very professional, pleasant and accommodating. Thank you for the extended care of my CX5. Bill Adams. I would highly recommend your service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill–Thank you for the 5-stars and shoutout to Julian! We are grateful for your recommendation and look forward to assisting you again with your Mazda CX-5. –Mazda of El Cajon
Rick is friendly and professional
Went to team Mazda of El Cajon service dept today and worked with Rick, he was fantastic I explained my situation about the car and he was very thorough in checking it out… I’ve been to this Mazda service area several times and have always encountered excellent service with Rick and Rob they truly are professional. I recommend Mazda of El Cajon for all of your service needs. Thank you Rick for making my visit today worry free, sincerely Diane
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback, Diane! Thank you for choosing Mazda of El Cajon and for sharing your experience with Rick and Rob. Drive safely until we see you again!
Vary quick in getting me in and out of there.
Vary quick in getting me in and out of there. Excellent staff, came right out to help me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted our team provided attentive and efficient service that shaped a positive experience! Thanks for being a great Mazda of El Cajon customer!
My granddaughter found a used car on the website and we
My granddaughter found a used car on the website and we drove to this dealership to view and drive it. After driving and completing the application, it took over an hour before her “closer” came to speak with us. The price he quoted was almost 12K more than the Internet price. He justified the pricing as additional “dealer installed” accessories and extended warranty. We were looking at a certified so as to stay in her budget ( not to have to buy a warranty). He then offered to discount the garbage accessories down to just under $5000. We later found the car on their website for $500 less than originally advertised…which would have made the deal. This place was horrible BTW Samantha was super. Management not even close
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car