Team Kia of El Cajon

I am writing this review on Robert Simon sales manager. I shopping for a new car and help bent over backwards to help me out. its hard to have dedicated sales managers today. and wanted to give a gold star for effort.if you go there for a car make sure he is there he can do magic. good and polite

I am writing this review on Robert Simon sales manager. I shopping for a new car and help bent over backwards to help me out. its hard to have dedicated sales managers today. and wanted to give a gold star for effort.if you go there for a car make sure he is there he can do magic. good and polite

Timely and accurate service. Great reception, greeted well, the service advisor took time to explain possible issues. I will recommend this establishment to my circle of friends.

Fast service, friendly employees, received in time, great customer experience, first time customer and looking for the next time

Awesome all around. Fast professional service . Great dealership . Would recommend to anyone . Thanks to everyone there

I purchased a 2021 Kia Forte from Team Kia of El Cajon on May 6 for about $12,000. Ninety days later, I’ve dealt with multiple mechanical problems, repeated trips to the dealership, and promises that weren’t kept. From the beginning, I was skeptical about this car and felt uneasy about purchasing it. From the original quoted payment, but by the time I left, the payment increased by $118/month. I purchased this car because I had a 2018 Kia Forte and loved it and felt comfortable with the KIA product. From the time I purchased the 2021 Kia Forte from Kia of El Cajon, these are the vehicle issues I have both experienced & were identified by an outside mechanic. Daytime running light warning present before purchase. Brake shimmy noticed within minutes of leaving the lot. Outside mechanic inspection on 05/30/26 found additional issues Backup camera failed. Check engine light, 06/27/26, outside mechanic diagnosis of catalytic converter issues Headlights failed. Oil found one quart low. Based on my experience, it appears that the car was inspected with minimum attention, I believe that a freeway speed test drive would have at the very least displayed the issues with the brakes. Most of the problems that I and my mechanic have identified became apparent almost immediately during a test drive and diagnostic tests. I made several attempts to resolve the issues I had with the purchase of the car and the vehicle malfunctions in the following ways. Contacted salesperson. Visited the service department on 06/20/26. Spoke with sales manager. Spoke with finance department. Spoke with the customer service manager. Spoke with original sales manager. Transported the vehicle to the service department on 06/30/26 at which time I had to transport myself to and from dropping off and picking up the car. I left a detailed note for the service department and NONE of the issues were resolved. Service claimed repairs were completed, but problems remained. I believe the dealership is at fault for not addressing the repairs that this car is displaying. In addition, I relied on the Team Kia of El Cajon to sell me a safe, inspected vehicle. I believe that Kia of El Cajon should: Proper repair of the daytime running light. Proper repair of the backup camera. Brake rotor replacement. Assistance with the catalytic converter. Loaner vehicle while repairs are completed. I didn’t write this review to complain. I wrote it because I gave Team Kia of El Cajon every opportunity to make this right before posting publicly. I spoke with multiple employees, visited the dealership twice, left written descriptions of every problem, and patiently waited for solutions. Ninety days later, I’m left with a car I don’t feel comfortable driving and thousands of dollars in repairs. I still hope Team Kia of El Cajon chooses to stand behind the vehicle they sold me and restore my confidence in their dealership.

First I want to say what a great job Brandon did. He was very helpful, he answered all my questions. He kept me posted and up to date throughout the day. Thank you again.

The staff is friendly and responsive. Service is done promptly and accurately. The waiting area is comfortable and clean.

Great customer service and very communicative about my car details and services. Always helpful to solve any questions or problems I have.

Jonathan and Bashar Great Service. Amazing customer care every thing done fast . .Great personality and Personality.