AutoNation Honda Dulles

I recently purchased a Honda Accord Sport from AutoNation. Mr. Wayne Brent is my preferred salesperson and he did not disappoint. This is the second vehicle for me and our friend purchased with Wayne's assistance as well. The entire dealership from management to finance to service catered to my needs. I look forward to our future dealing as I expect nothing less than the perfection they have delivered.

Everything went smoothly. Salesman Moses was very nice. Finance Manager was very friendly and explained everything very clearly. Very nice experience.

On Monday September 15, 2014 I send a request for 2003 Accord with 53K miles, I get a call by Mr. Quaye around 11am I talk with Mr. Quaye that I will be there at 6pm after work, I came in at 5:30pm I call Mr. Quaye I say I am here in front of the dealer, he say wait for me 10 minutes I am in front of the dealer in my car waiting talking with my friend 30 minutes when by and the mid time a sale representative was checking us out, he looking us all suspicious very rude and didn't even offer his services his help or to ask who we where looking for and them after waiting half of hour in my car Mr. Quaye call me to get in and he wasn't there to greeted us at all, no one else did not even the receptionist; Those employees didn't care and them Mr. Quaye came out of a office just to tell me that the manager say that the car was already sold. How amazing is that!!!

We just bought a CR-V at AutoNation Honda Dulles. This is our FIRST car from this dealership but it definitely will not be the last one. Mike Brown is very patient, considerate, and professional. He made our car buying experience so easy from beginning to end. It is the best car buying experience we ever had. I can see that this dealership is very serious about customer satisfaction. I saved his contact information and we will recommend him to our friends and family without hesitation

I really want to write this review because of Mike Brown. We just bought a CR-V at AutoNation Honda Dulles. This is our FIRST car from this dealership but it definitely will not be the last one. Mike is very patient, considerate, and professional. He made our car buying experience so easy from beginning to end. It is the best experience we ever had. I can see that this dealership is very serious about customer satisfaction. I saved his contact information and we will recommend him to our friends and family without hesitation.

Our sales rep Mike Matsos was very matter of fact the first time we met him. His upfront honesty and clarity about the buying process, negotiating, and being on full sales commission took out some of the guess work and haggling. Online resources and competition allow to negotiate a fair price. Every successful sales person has to put some urgency behind a purchase, but Mike did a great job of balancing creating urgency with allowing room to make an informed decision. Received a follow-up call 2 days after first contact with a better financing rate; again not too pressing. He made himself available for me to take the car to a nearby dealership for an independent pre-purchase inspection. The car checked out as he had described. The rest was smooth sailing. After the purchase Mike even made arrangements for the shuttle service so that I could take the new car home and could get back to the dealer to pick up my other car. The financing department (as they all do) tried to sell me everything under the roof but were not too pushy getting me to buy unwanted extra protection - again, just the right balance. I bought an oil changing package which will have me coming back and help me with sticking to the maintenance - to me worth it. Come prepared, know your facts around what you want to purchase, and the staff is more than willing to accommodate you, even if it is third party. They are not out to screw you. They want to sell you a car, talk positive about the experience, and bring back more business - for that, they take the extra step without running over you. Yes, of course they want the sale and make a profit - would you want to work for free? For their price I could not find another like vehicle within 250 miles. The overall experience was great - ask for Mike, he will get you in the car you will want to need without needing to want it.

Got a new CRV 2 weeks ago (Thursday). Before we left the dealership we noticed that the strip on the drivers side is chipped so the salesman adviced us to bring the car on Wednesday. My husband called and salesman said to bring it on Saturday instead. Saturday we brought the car to the dealership just to be sent home because according to the salesman the guy who is supposed to fix the strip is not available so we are asked to bring the car on Monday. After leaving work early that Monday just to bring the car to the dealer, I was told by the service advisor that I was not on the schedule so I looked for the saleman who told us to be there at 3:30 and only to be told that the repair guy is not available so he gave me an option of bringing my car again to the dealer or have the guy go to our house for the repair which i opt for the latter. Unfortunately too, the day after we got the CRV, a rock crack the windshield. I called the dealer and the salesman said to call the insurance. Called the insurance and suggested to call the dealership. Called the dealership and they said to bring the car to the shop. When I got to the shop, I was told that the repair is not done there so they sent me home. So, at this point we have had wasted time and wasted gas going back and forth to the dealership because of miscommunication and because we chose to trust our salesman. Honestly, because I am disappointed with the customer service I have gotten from AutoNation in 2 weeks, I am considering returning my CRV. I had dealt with Toyota for 7 years with no issue and I am not looking forward to having to deal with poor customer service for 5+ years. Kudos to the repair guy who came to replace the strip on the CRV though and also to the service advisor-Arvin

Wayne Brent and Kris Hunter were both extremely helpful to me as I purchased a used car last week. They never pressured me into anything and offered me wonderful advice about my options. I highly recommend working with both of these gentlemen and I will definitely go back there in the future. Thanks again!

Don't waste your time! It appears they have no interest in selling cars since their sign says they open at 9 AM, but after standing in front of a locked door till 9:20 AM it still took a phone call to get them to open up. Then it was a Service Manager opening the door for a part delivery, not the sales team. Also, the receptionist was sitting right in front of the door and merely told me "yes, we are open," " you could have come through the service door." Very rude! When I advised a sales person that the door was locked, she merely made an excuse "oh - maybe they just forgot," she could care less. Then I spoke to the manager and he had the same "who cares" attitude and merely made an excuse that "sometimes it gets stuck" - really! Well - they lost my business forever! Yes, I was ready to buy, so looks like I'll buy a Nissan instead.

Don't waste your time! It appears they have no interest in selling cars since their sign says they open at 9 AM, but after standing in front of a locked door till 9:20 AM it still took a phone call to get them to open up. Then it was a Service Manager opening the door for a part delivery, not the sales team. Also, the receptionist was sitting right in front of the door and merely told me "yes, we are open," " you could have come through the service door." Very rude! When I advised a sales person that the door was locked, she merely made an excuse "oh - maybe they just forgot," she could care less. Then I spoke to the manager and he had the same "who cares" attitude and merely made an excuse that "sometimes it gets stuck" - really! Well - they lost my business forever! Yes, I was ready to buy, so looks like I'll buy a Nissan instead.