Reviews
Excellent
I looked for a vehicle for over 6 months, every place gave me the run around. I called Hurst Auto plex and they helped right away. Ryan Miller and his staff are great guys. We drove from Texarkana to Hurst to make the purchase. There were a few things wrong with the Durango when we test drove it. They didn't hesitate one time to not try to fix what was wrong. Things couldn't be fixed that day since it was a holiday so Ryan offered for us to go home and they would deliver the car to Texarkana. A+ in my books for that. I would recommend this dealership to anyone that is looking. Thanks guys from staff that was working that day to making us feel comfortable as we waited, to the Manger that made everything correct. By far the best experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am so pleased with the care that is given.
I rated a 5 due to the care that the staff gives to you, Nathan Hausser in service always exceeds my expectation with great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Automotive Care
Nathan and Trevon are the best and caring for people. The best automotive family ever. I truly appreciate you all and will continue here for all my automotive needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First Time Buyer - Quick, Easy, and Excellent Service!
I purchased my first car from Breece on Tuesday, and I can’t say enough good things about him or Hurst Autoplex. My husband and I bumped into Breece on Sunday by accident, and even on his day off he still took the time to help us out. Fantastic customer service! Breece was awesome to deal with when purchasing my first car. My husband and I actually ran into him on a Sunday when we were looking at the Ford Explorer they had for sale. Breece was loading up a vehicle on his trailer to go deliver it to another customer, but stopped what he was doing and took the time to get us the keys so we can view inside the car (we didn’t request to view the car and didn’t expect to on a Sunday – but him going out of the way really showed the passion he had for customer service). We had planned to go view four or five more Explorer’s after visiting this location, but decided against it. We were both pretty sold on this Explorer. I applied for financing online on Monday for the Explorer, and Hurst Autoplex made the whole process so easy! My husband had called them, and was able to work with them over the phone about the financing and made sure I got a pretty good deal with low interest rates. I don’t have the best credit, but I was truly impressed by how low my interest rate was and couldn’t have been happier. When we went in on Tuesday it was the easiest transaction I had ever made in my life. We walked in and Breece was there to meet us. We walked to his office and were in there for about fifteen/twenty minutes. Once they had my folder put together we walked over to the financing center, and waited an additional five/ten minutes before Giorge met with us. Giorge is one of the nicest people you will ever meet. He took the time to go over everything with us, and answered all of my quirky questions I had about financing. Handing over my trade-in (title in hand) and signing for a new car was smooth, quick, and easy. They did add in a leather package thing, but that was standard and I didn’t mind having it. We were done in about 10 minutes! After signing for the new car Giorge walked us back over to the sales center, and Breece handed us the keys to my new Ford Explorer Limited! Breece took the time to go over the car with us, and show us all the bells and whistles it had. He and my husband had a fun time learning how to flip the back seats, and just basically going over everything. It was nice to have someone go the extra mile to make sure we were comfortable with our new car, and didn’t just wave us goodbye and not care after I bought the car. I had heard horror stories about car dealerships, but none of those horror stories happened here. This was a no bull dealership, and we will definitely come back here to purchase another vehicle for my husband in the future. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best experience
Referral from family friend the best experience ever. Friendly and great people he did what’s best for me and helped me to get the car I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service!
Nathan and the entire service department are wonderful. They are helpful,trustworthy, and really care. It is nice to always have high quality service and the confidence that your car is in good hands.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent, Quick and Honest Service
We went to by my daughter her first car. Trevon was our salesman and he was wonderful. Didn’t try to sell us a more expensive vehicle, just helped us with the one we wanted. We were able to get the vehicle at the price we wanted with zero waiting. He was very personable, friendly and honest. The financial part was quick with no up-sales or add-ons. I highly recommend Trevon to buy your next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was easy and the people were friendly.
I completely recommend this dealership. They were friendly, welcoming and knew their business. They wanted to make us feel at home the entire time we were there. I did the online inquiry and Trevon was on top of his information. Easy to talk with, very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Decked out Jeep
If you're looking for a vehicle with some upgrades already, this is by far the best place to look. Trevon is an awesome salesperson wiyh a great future ahead of him. He was very knowledgeable, friendly, corteous, and fun, which goes a long way in my book. He is super easy to work with, and makes everything as simple as can be. We are beyond happy with our purchase, and we recommend him to anybody looking for something new!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience with a great salesman & dealership
By far one of the best experiences I have had with a dealership. Trevon stayed in contact during our 3 week long process between my work schedule and getting finances in line and still checked in and made sure everything was great after the purchase. Overall a fantastic dealership with great salesman and staff!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car