Reviews
Overall great experience
Trevon was very helpful and had a refreshing no pressure approach. Once I decided to make the purchase they had all the paperwork ready and again no pressure to sell any add on’s Overall a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service and internet buying experience
Great car buying experience. Michael was truly. amazing. Purchased my car through Hurst after finding the vehicle I wanted on the internet. From start to finish, Michael ensured that no detail was overlooked. He arranged for, and oversaw, cosmetic detailing, acquiring an additional key and having the vehicle shipped to my home. I would definitely recommend Hurst and would buy from them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
Quick and easy. No pressure to buy the vehicle I was looking at. Breece Higgins was great and very helpful. I will recommend him and Autoplex to everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
customer service
There was some initial misunderstanding about the features of a vehicle. The Outlander PHEV apparantly doesn't get a lot of attention around here. I was pretty upset about it at first and I felt like it took longer but over all they really did make a lot of effort to help me out and come to a solution where everybody would be happy again. There was no high pressure during sales. Jonathan Lopez is very personable and did a great job with handling things. Their service department did a lot a legwork in trying to research and to help me learn more about the car. In the end I'm happy with the car it just had a surprising learning curve that I didn't expect. (It can be driven simply but there's a lot you can do with it). The people here defied my expectations of car sales men and really went above and beyond to help me out.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Exceed expectations
My family came into the dealership knowing what we needed and Trevon listened to everything and brought us out exactly what we pictured. Being my first car on my own, I was nervous about the process but Trevon was there to help every step of the way with any confusion I had. He was very clear with everything and there was no haggling involved. It was a very simple, easy process and now my family and I get to enjoy this amazing ride! Go see Trevon !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ms Mary Alcedo
Always the best in Customer Service! I never dread taking my car in. Nathan is always on top of it and keeps me fully informed. The best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Customer Service
I always receive great customer service from this dealership. Nathan always provides great customer service and keeps me informed of the status of my vehicle while it is being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Really went out of their wY
I have to say , my experience with this dealership was amazing. Had a horrible experience at another dealer and ended up giving the car back. I was not only treated amazing but they worked extra hard to get me the car I always wanted and then some. I got a better car, more options and upgraded details all for cheaper than what I was gonna pay for a base model at the other dealer. I went from crying to smiling so big and feeling so happy . Thanks again for all that you did. You all were truly a blessing. And I know I will refer all my friends and family . I will also be a loyal customer for life. What a wonderful experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top notch. Made things simple and easy.
Make a purchase from out of state is not simple, but Trevon and Kevin made the purchase experience easy. Clear communication, fast and accurate responses and ease of transaction was second to none. Trevon was there from the beginning to end and was great. Kevin had everything we agreed upon ready to go by the time I got to the dealer. Thank you both!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Vehicle owner
Very prompt, courteous and friendly service. I will use this dealership for future repair and / or service. The reception area was prompt in transferring me to service center
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase