Ken Grody Ford

Excellent service Very efficient They keep records on my vehicle

I bought a brand new Ford Focus ST black. There was a scratch in the driver door and I pointed it out to the salesman when I was buying the car. He said they would gladly take care of it just contact our customer service manager and she will take care of it. Let me say this that manger is the worst very rude as well could careless about fixing the scratch. A week went by and still no call or nothing from them ( you would think that after buying a car for 30k they would help) so I texted the salesman and he said I will let her know you should get a call in day or so another week goes by finally I get a call same lady the worst and they just would not help me cause I live far away and cant get it there and leave it she says I will let you know when we can help. Well that never happened finally I get the ccs survey and just hammer them and get a call 1 day later offing to fix it now I basically sent email stating the only way you would fix it is if I complain what kind of service is that never got a response by them at all after the email. THIS DEALERSHIP DOES NOT CARE ABOUT YOU AFTER YOU BUY YOUR CAR THE WORST CUSTOMER SERVICE EVER DO NOT GO THERE

Never again, I mean never......