Ken Grody Ford

I came in to look at a vehicle I'd seen online. I drove about an hour (I live in Temecula) and expected to be given a song and dance and a huge hassle.... I'd communicated with Kevin online prior to coming down. When I arrived they'd had the vehicle sitting in front of the dealership waiting for me. Took it for a drive and loved it. Then expected to have to go back and forth etc. None of the typical haggling that I've come to expect. Had a couple issues with the car right after purchase - they took care of it without any problems. I've been so happy with my purchase that when my son comes home on leave he's told me he wants a new vehicle and I'm directing him to come down here.

Stopped in today to look at a certified used 2015 Edge Sport (6500 miles) I had been eyeing for a week or so. Was greeted in the lot and taken to the... far back of the lot where the car was hidden (should have been my first clue). The car was buried behind others which the salesperson had to get moved in order to get this one out. I preceded to look the car over as the salesperson arranged the musical cars. The car was a 2015 but only had 6500 miles on it. By the way it looked, though, I'm pretty sure someone dialed back the miles on it. 3 of the 4 rims had been curbed and there were various scratches on the doors. The car was filthy by the way (inside and out) and this was all that was visible without being cleaned. The salesperson promised they would clean it up and claimed they could even repair the rims. I wasn't aware deep scratches on painted rims could be repaired but anyway. Then I jumped in and was somewhat taken back that they were advertising this for sale when it didn't appear ready yet. Anyway, we took it for a ride and I could immediately feel a little shake to the steering. I asked if the tires were original or new as I interrupted the salesperson texting or checking his emails. He said he would have to check. Then I felt the car pulling to the right. He said that would be fixed as well. The the car only had 6500 miles on I said I expected more, the salesperson said it's used, what do you expect. I said it only has 6500 miles, I'd expect something mint. He said its 2 years old. He then claimed it was a great deal ($32,000). It was far from mint and was teatering on junk, in my opinion. It was a stripped down Sport as well with no options. It was way overpriced for the shape it was in. I'm pretty sure this will end up at the auction and was shocked to see it was considered used-certified. I guess certified can mean certified junk as well but typically you'd expect something in excellent condition. In the end I told the salesperson the car didn't meet my expectations and he seemed put off and argumentative. He claimed it was mint even though I pointed out all of the scratches, the steering wobble, the pulling to the right, and the high amount of carbon build up around the exhaust. He said they would put it all on a to do list and fix it all. Shouldn't it already be fixed and in saleable condition if it's being advertised? All in all, I had. A very bad experience with the salesperson and the advertised auto. I drove a long way to get to the dealership, only to have found I wasted my time. If the dealership is a reflection of the salesperson and the auto, I would also question their service department , and also the dealership as a whole.

Excellent service Very efficient They keep records on my vehicle

I came here not expecting much or to purchase a car. They were hospitable and very friendly. Also, they were not pressuring me on the sale. The salesman... was very professional and worked with me and got me the car I wanted. My history credit was not as good, but they helped me get the car I wanted. Thanks to Isaac, Ian, and Ramy for a job well done.

The BEST , fastest quality customer service!!! I came home so satisfied I had to write a review . I was shopping around many car dealerships and no one... came close to how helpful and professional these guys are. Fred Barile was absolutely wonderful and a man of his word from the get-go. He was fast and accurate and extreamly helpful in finding exactly what I wanted and doing everything it took for me to drive off in it! Toni Arceneaux in financing was also wonderful, friendly and professional. Both handled everything and took care of us, just like it should be. I am a first time buyer so it was a little tuff but they assured me they'd help me , and thats exactly what they did! Thank you! I will refer you guys always!

Kevin was outstanding. I was dealing with a leg problem at the time and had difficulty getting around. He was most accommodating, adjusting schedules when... I needed to. He is an outstanding asset to Ken Grody Ford, and I have already recommended him to someone.

Bob was great and kept me informed. He even texted and called me when my truck was ready. Great experience and fairly quick for an express oil change while... I wait.

My salesperson Sergie and his coworker Ryan were great to me. I never knew buying a car could be so stress-free. I really appreciate their keeping in contact... with my purchase to make sure I am 100% satisfied with my car purchase.

I can't sing enough praises for the service, help, and friendliness we received from Robert and Josefina. I will always buy any car from them! They did... everything and more to make this experience the best that it could be.

I have purchased a ton of cars but I have never been treated so well at any dealership, my hats off to the Ken Grody Ford team!!!!