Audi Carlsbad

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
110 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 11, 2020

    I haven't owned cars for the last 6 years since I've been out of the country. Due to COVID-19, I moved back to the US which means time to shop for cars!... I've dealt with multiple salespeople over the last 3 weeks as we searched for a Q5 and RS3. Most of it has been unpleasant due to varying degrees of ineptitude, blatant lies or bad customer service. Donovan Duran is the goto person at this dealership if you want an out of this world stress-free sales process. Donovan gave us a great deal off the bat with no BS and patiently answered our questions when we got the car as we were new to the AUDI brand. He made the out of state sale a breeze and we will definitely go back when it's time to get that R8.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jason L., Thank you so much for taking the time to share your experience with us and for choosing Audi Carlsbad. We are thrilled to hear that Donovan... made your Audi-buying experience a breeze - we assure you, choosing Audi was a great choice. We welcome you to the family and cannot wait to see you again soon. Looking forward to getting you in that R8 too! In the meantime, enjoy your Q5 and RS3! - Your friends at Audi Carlsbad

  • 5.0 out of 5
    June 30, 2020

    I was looking for a preowned A8 L. My local Audi dealer referred me to Carlsbad because they had a preowned S8. All interactions were no pressure. I received... an out the door quote for the vehicle even before I visited the dealership. Max and Paul worked very hard to establish trust. The car was in excellent shape, and I end up with a great deal on the fully loaded S8.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joselromero1, Thank you for taking the time to share your experience with us! We are so happy to hear that our Audi Carlsbad team was able to delive...r a wonderful experience during the purchase of your Audi S8. Until next time, have a great day and stay safe!

  • December 10, 2018

    I have been a customer of Hoehn Audi for almost 10 years now and I cannot over emphasize how professional and knowledgeable that staff is. The feeling... of being a part of their family gives me assurance that I'll always have the best deal with my purchase, a trust that my car is maintained by highly trained/skilled technicians and that my family will be driving the safest and most reliable car. TJ you're the best! Mario and Rey, I cannot thank you enough for keeping these cars well oiled. Lily and Dusan, need I say more for the only team that introduced me to the cars I have today. "SUPERLATIVE" in sales and service!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 17, 2019

    I have never had a bad experience at Audi Carlsbad. Too bad they wouldn't let me take the R8 out for a spin ;)

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  • 5.0 out of 5
    December 11, 2019

    Easy online schedule, email reminder is very helpful. Timely, great services.

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    Dealer Response

    Hi Trung Nguyen, thank you so much for your positive comments about Audi Carlsbad! If you ever need anything else from us, please feel free to give us... a call or stop by. Have an awesome day!

  • 5.0 out of 5
    December 9, 2019

    Extremely friendly and very helpful. Answered all my questions without rushing.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Pat Mccarthy, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Audi Carlsbad. Please don't hesita...te to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    November 25, 2019

    I have consistently received excellent service. I purchased my car from Hoehn and have had all the service done there.

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    Dealer Response

    Hi Helga Batsford, thank you for taking the time to leave a review for us at Audi Carlsbad. We're happy we could meet your expectations! Please let us... know if there is anything else we can do for you; we are more than happy to help!

  • 5.0 out of 5
    November 18, 2019

    Outstanding team of professionals; from the General Manager to the service rep. Danial and Brenden. In between the big cheese and David is, of course,... Nick the service manager who keeps a dutiful eye on his flock. They always make us feel very welcome.

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    Dealer Response

    Hi Robert Tomkinson Iii! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you a...gain soon!

  • 5.0 out of 5
    October 28, 2019

    Raymond is the best!! having been working with him for years and he and the team always does a fantastic job!!

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  • 5.0 out of 5
    October 24, 2019

    Raymond is the best. Stayed on problem, gave updates and followed through. No issues.

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