Audi Carlsbad

I leased a 2024 Q4 etron that has repeatedly failed to drive. Horrendous customer service at the dealership first told me the issue was the battery in the key fob. When I was stranded at a public charging station for an hour and brought the car back, they continued to maintain that there was nothing wrong with the car and it’s just because I don’t weigh very much and the sensor wasn’t recognizing me in the seat. They treated me like I was an idiot because I was worried about getting stranded again. Stay away!

Now known as Audi Carlsbad. I must say this was another easy to do deal. I normally do my Audi deals with the big dog where I live in LA, but Donny is someone that I've corresponded with over the last few years and recommend him whenever my San Diego/OC friends are looking to do an easy deal. He's a consummate professional- responsive, friendly, and more importantly- doesn't waste time. I messaged him looking for a very hard to spec vehicle- only 3 of them across the entire US. 1 in Nashville and 1 in Orlando. I had a deal in place at another dealer closer to home, but by the time AFS had verified some information on Loyalty Lease Cash that needed to occur during weekdays- that hard to come by model was sold. Once I confirmed Donny had the exact Q5 that I was looking for, he was able to get a deal done with minimal back and forth. He has a solid reputation and now, after doing our 1st deal together, I can see why he's successful. I was able to review the contract before I made the drive down to Carlsbad. We had a minor correction and I was able to sign the documents with Apple Pencil and some handwritten ones, process my old 2019 Q5 with them, and take delivery of my 2023 Q5 with Warm Weather and Black Optics. It's a beautiful looking car in Mythos Metallic Black with Black Interior. Nick in Finance and Lilly, sales manager closed the deal for us. I had previously opted for 3 year Audi Care and there were no attempted upsells. Everyone was very easy and pleasant to deal with. Highly recommended and will gladly consider doing deals with them again. Bonus: got free entertainment while signing documents- someone driving into service hit their hydrant and sent up a 35 foot while Christmas tree of water for over 40 minutes.

Fined a better service department go to Escondido Audi better I have been using Audi Carlsbad since day one. Super sad to say that things have been great until the last few services when things took a turn from good to horrible. They struggle to keep up the quality, service, and expectations we expect for an Audi. The staff has been the same since I owned my car for the past five years. Which could be good or bad. It all depends on their management and motivation. It would have been good if they kept their effort and care, but they could not care less. I booked my appointment more than 2.5 months earlier. Although other Audi dealers had only two weeks to wait, I thought I would stick with my home Audi service dealer. I requested a loaner at the appointment. I called, emailed, and texted the day before my appointment to confirm the loaner would be available at drop-off. I never got any communication back from Joey, my supposed service provider. Note I texted and emailed him within minutes of him texting and emailing to confirm my appointment. Today I go to drop my car off, and he tells me they do not have a loaner car for me and that they can provide me with a Lyft ride home. I do not know how a respected brand dealer service department expects their customers to accept a major 70K service in addition to 3 recall service preps that will take a couple of days without providing or making a loaner car available. If you don’t have Audi loaners, make other rentals available. This is the most ridiculous experience I have ever had. This service department is going down fast and in a hurry. All I have to tell you is to look at the reviews every good review is for the sales team, and every bad review is for the service department. Hint, go get your service done at at a different audio dealer.

I bought a 2-year Audicare in 2021 for $900. I used the first year and then sold my car before the second service. Based on contract, I get refunded half of my original charge. They are refusing to refund me, coming up with ridiculous justifications. Very unprofessional. I'm looking for ways to get my money back, lots of time wasting and AudiUSA won't help you. Go to a different dealer or service your car at an independent shop --save money, headache, and get the respect a customer deserves.

I haven't owned cars for the last 6 years since I've been out of the country. Due to COVID-19, I moved back to the US which means time to shop for cars! I've dealt with multiple salespeople over the last 3 weeks as we searched for a Q5 and RS3. Most of it has been unpleasant due to varying degrees of ineptitude, blatant lies or bad customer service. Donovan Duran is the goto person at this dealership if you want an out of this world stress-free sales process. Donovan gave us a great deal off the bat with no BS and patiently answered our questions when we got the car as we were new to the AUDI brand. He made the out of state sale a breeze and we will definitely go back when it's time to get that R8.

I was looking for a preowned A8 L. My local Audi dealer referred me to Carlsbad because they had a preowned S8. All interactions were no pressure. I received an out the door quote for the vehicle even before I visited the dealership. Max and Paul worked very hard to establish trust. The car was in excellent shape, and I end up with a great deal on the fully loaded S8.

The worst dealer service calls I've ever experienced. I'd give them an "A" for effort and an "F" for results. Took the car in the first time with two problems. They kept it a week and fixed one of them. Got the car back and experienced a new problem. Took the car back with two problems - the original (unfixed), and the new one. They kept it another week and fixed nothing. Audi's technology has advanced beyond the ability of their dealers to diagnose and fix it.

I have never had a bad experience at Audi Carlsbad. Too bad they wouldn't let me take the R8 out for a spin ;)

Easy online schedule, email reminder is very helpful. Timely, great services.

Extremely friendly and very helpful. Answered all my questions without rushing.