Reviews

4.7 out of 5 4.7
52 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 26, 2018

    The search for a Lexus started a month before the actual purchase at dealerships near my home in Lakewood, California which was unsuccessful. The day... before I purchased my Lexus, I expanded the inventory criteria on Lexus’ website to dealerships within 70-mile distance. While searching, I completed the online inquiry form for different dealerships that had vehicles that matched my criteria. Paul Dal, from Lexus Carlsbad, immediately called me after completing the online request at an impressive rate of less than 5 minutes. I had several questions about the vehicle and Paul took his time to answer my questions thoroughly, set up an appointment with me to meet the sales manager the following day, and email me information about the ES350 that I set the appointment for. Upon my arrival at the dealership, I met with the sales manager who introduced me to Sean Roeder, Sales Person, and the test drive followed immediately. During the test drive, Sean answered a few questions I had and let me enjoy driving the vehicle. Upon our return, the sales manager asked me for feedback on the car and then prompted Sean to begin the process of filling out the paperwork for the purchase of the Lexus ES 350. The beauty of this part of my purchase experience is the level of respect from the sales team towards me. They knew that I wanted the ES350 I set the appointment for and test drove; they did not try to sway me to consider other vehicles or leases at any point of my sales experience. Sean really impressed me by his commitment to taking care of his clients. Every step of the experience was seamless which made it a great experience purchasing the Lexus 350. Furthermore, each person that I interacted with during the purchase experience was professional and actively listened. I will only purchase my vehicles from Lexus Carlsbad and will continue to highly recommend Lexus Carlsbad to my family, friends, colleagues, and clients.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 25, 2018

    Felix "Nighthawk" Giles (Google him!) was incredible and not even close to the best salesman I have EVER dealt with at a car dealership. Why?... Because we wasn't trying to make a sale, he was making a conversation. I came in simply looking for potential 4 door sedans once I was done with my Grand Cherokee lease. I was consider BWM M3's, Q50's, and a few others. He listened to my needs / ants, and she I know what you're looking for... GS350 F Sport. I loved the GS 350 F Sport. The aesthetics alone matched my current Jeep with white paint and black rims. SOLID He was patient and negotiated fairly. Deal done. Then we moved into finance where I worked with Bob Wehbe. Again, another smooth process and very easy transition. Bob was personable and forthright which I appreciate. I really cannot express how genuine and helpful your entire team was. Felix is a good man and I have already raved about my experience with him to my friends and family. Bob was a pleasure as well and as honest as one could hope to be. What a pleasure!

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    Shopped for a new car
    Did make a purchase
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  • April 11, 2018

    Everyone I dealt with was outstanding, friendly, and very professional. I would strongly recommend Lexus of Carlsbad for any new used, or certified vehicle.... I will surely revisit them when I see the car I'd like to have. Thank you for all your attention.

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    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 5, 2018

    We purchased a 2016 RX350 from Sean (with some help from Brad). Everyone was very nice and great to work with. I would recommend this dealership to friends... and family!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 3, 2018

    We had a 2017 ES350, 8700 miles, perfect, no digs, just beautiful...I took my dog for surgery, when leaving I exited my parking stall, was about to shift... into "D" when a GMA truck with a big hitch hit the right rear quarter with the hitch. My husband decided to trade the car in, we are now in a 42 month lease: 2018 ES 350 Luxury Package 37 miles when we drove off the lot This car is as beautiful as our 2017...we love Lexus, we love the Carlsbad dealership Rick Taylor, our salesman and Rey Avinion our finance person were great, we have dealt with these gentlemen for 3 transactions, they are great to deal with in the delivery of our vehicles. Thank you Carlsbad Lexus, Thank you Kathy & Ed K

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 16, 2018

    the professionalism, and thoughtful staff made our car buying process, so pleasant. Extra thank you to Rick Taylor---Lexus of Carlsbad is the easiest,... and most enjoyable experience in car purchasing that my husband and I have ever had.

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    Shopped for a used car
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  • 5.0 out of 5
    March 12, 2018

    Great staff starting from the sales person Elyna to the manager Randy and then to the finance manager Bob. This is my second purchase from this dealership.... It was a short and Easy purchase. Ask for Elyna when you stop by and the rest of the greatness will follow.

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    Shopped for a new car
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  • 5.0 out of 5
    February 27, 2018

    I originally inquired about my vehicle throught the internet and Haley DeAnda who was wonderful and very responsive to my emails, contacted me immediately.... I was able to put a deposit hold on the vehicle for two days as I was coming in from another state. When I arrived I was introduced by Haley to Preston Goforth who handled the rest of the deal. He was such as pleasure to work with and made the transaction go very smooth and quick. Preston has excellent communication skills and was very professional. When I buy another Lexus, I will be definetly looking him up..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 18, 2018

    Thank you Dwight and Lexus Carlsbad. I’m very happy with my experience and my vehicle. Thank you Aisha for walking me thru the financial side of this... transaction. Super easy and you were really helpful. Thank you Lexus Carlsbad for being so professional, having staff that listen and hear client needs, and delivers. It is a sweet mix to meet client needs.

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    Shopped for a used car
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  • 5.0 out of 5
    December 21, 2017

    Professional and courteous. No hassle car buying. The best dealership. I have bought many cars in my lifetime and have always dreaded the process with... crass salespeople and rude finance depts. But not at Lexus Carlsbad. Quite the opposite! A truly pleasant experience with no stress. I would recommend this dealership to anyone who wants to buy a great car, affordable price, in and out quickly, and wants to be treated with respect. They are the best!

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    Shopped for a used car
    Did make a purchase
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