New 877-296-6208
Used 877-296-6208 Email Dealer

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Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 9:00 PM
Sat 8:00 AM - 7:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed
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Reviews

3.9
Average based on 7 reviews
  • FANTASTIC SERVICE AT TOYOTA OF CARLSBAD

    Yes Toyota of Carlsbad is the relax friendly place just like you jear on the Radio. We have two Toyota's and a Lexus that we bring to them on a re...

    Dealer Response

    Hi Richard! Thank you for trusting us with your family vehicles! We truly appreciate your loyalty and look forward to your next visit! Vanessa Cl...


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    Yes Toyota of Carlsbad is the relax friendly place just like you jear on the Radio. We have two Toyota's and a Lexus that we bring to them on a regular basis. They treat you like Royalty and always with a smile. We have been going to them for over 20 years and we even brings my son"s car to them from LA because of their fantastic service. We also find that theikr prices are very fair for the excellent work they do. Also our service reps always are helpful giving any discounts that apply on our visits. Most of tyhe time I wait for my car in their beautiful longe and enjoy a Starbucks Cofee and a pastry which nis supplied by Toyota of Carlsbad at no charge, along with a copy of the local newspaper. Or just bring you I Pad or laptop for they also have free Wfi. Finally when my car is going to be tied up for several hours, they also have a shuttle service and their drivers are very friendly as well. No I don't work for them or have stock in Toyota. Just so happy to find a place that put's my mind at ease with the repairs of all our vehicles which is very important to me.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hi Richard! Thank you for trusting us with your family vehicles! We truly appreciate your loyalty and look forward to your next visit! Vanessa Clark Customer Relations Manager 760-496-3795 vclark@toyotacarlsbad.com


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  • Pushy salesman playing the negotiating game

    Salesman, Julio was pushy and played the negotiating game with us. He acted like he was doing us a favor by having the car serviced for us -No, yo...

    Dealer Response

    Hi, Thank you for taking a moment to reach out to us. We want to get a better understanding of the situation. At your earliest convenience, please...


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    Salesman, Julio was pushy and played the negotiating game with us. He acted like he was doing us a favor by having the car serviced for us -No, you got the car serviced so you could sell it. Acted like he was giving me the deal I wanted but did the whole runaround of extending my loan, going back and forth, saying that this offer was only good for that day, said they need to meet the quota for the weekend.. He tried everything. If he wasn't so pushy and stingy in the beginning of negotiating I would've gotten the car. Instead, wasted all of our time by waiting to lower the price when I was already leaving. If this is how you train your salespeople to handle deals, I would not consider buying a car from your dealership.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hi, Thank you for taking a moment to reach out to us. We want to get a better understanding of the situation. At your earliest convenience, please contact me directly. I look forward to speaking with you. Sincerely, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795


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  • Best ever Dealership I have dealt with in my life!

    I will forever be grateful to everyone we dealt with at Toyota of Carlsbad for their compassion and doing the unthinkable to help my son and my fa...

    Dealer Response

    Hi Kathy, We completely understand what it's like to have life throw you a curve ball (or two!) and are happy to have helped you out of this stre...


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    I will forever be grateful to everyone we dealt with at Toyota of Carlsbad for their compassion and doing the unthinkable to help my son and my family when we were in a very unfortunate situation. I would actually call their actions unheard-of or a down right miracle. My son totaled his car on January 24, 2014. Fortunately everyone but 1 person was wearing their seat belt, no alcohol or drugs were involved and the person without a seat belt just got a cut to the top of her head. His Corolla that was lost was not paid for so he had less funding to purchase a car than one would hope. We all felt under pressure to find a replacement as my husband works full time. I have a business I run and my son is a reserve for the military, works full time and is a student. Out of desperation he saw a car advertised by Toyota of Carlsbad that just about fit his budget. He and I looked at the car, bought the car and brought it home. After lots of tears and emotions we concluded we just couldn't keep the car. We purchased an extended warranty, which put him in the position of having to borrow money from his dad and me. Well, I made the dreaded phone call to Toyota of Carlsbad. I left a message for the manager and after several hours of not hearing back, I called the used car sales manager. I explained the situation as best I could and tried my best not to get emotional. He said he would get back with me and shortly thereafter I received a call from the Manager, who I believe was on his way home. I explained our situation and what we had been through and was told they would get back to me. Almost immediately, the used car manager called me and asked me if I could get the car back that night. I said absolutely and we drove back to the dealership. I sat in the waiting room going through the paperwork we had signed and started adding up the fees I would owe for re-stocking and generally taking up hours of their time during the purchase. We were then called to the finance person's office. THEY TOOK THE CAR BACK AND DIDN'T CHARGE US 1 CENT!!!!! I have never in my life heard of this happening before. They were so kind and opened their hearts to our situation and helped us out like I have never been helped before. I had never dealt with Toyota of Carlsbad before but all I can say to anyone out there is they are the most honest, compassionate and the most caring Dealership anywhere!!!! I would highly recommend them to anybody and will forever be grateful for their kindness when it was needed the most!!! You cannot go wrong by purchasing a vehicle from them! TOYOTA OF CARLSBAD YOU OUTSHINE THEM ALL!!!!!! Thank you!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Kathy, We completely understand what it's like to have life throw you a curve ball (or two!) and are happy to have helped you out of this stressful situation. Hope you and your family are doing well and that you're taking time to unwind, especially with all of the fantastic weather we have been having! Remember, "you can't appreciate the good days without the bad ones" :) Please let me know if there's anything else I can do for you. All the best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795


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About Our Dealership

Dealer on Cars.com since September 2016

Toyota Carlsbad has done it again. They've won the Toyota President's Award one more time. The philosophy of "relaxed and friendly service without any hype or pressure" along with an outstanding staff in all departments has helped Toyota Carlsbad consistently excel and will no doubt see them well into the future.

""The Relaxed Friendly Place""