Best car buying experience EVER!
Toyota Carlsbad has changed the way I buy cars forever! Shopped online first, then got connected with the most knowledgeable, efficient and friendly team I have ever met! Brandy (internet), Emily and Kristine (sale consultants who walked me though everything), and Nicole (financing) - were my all female dream team! Can’t thank you enough to have made this car buying process a positive and smooth experience.
After test drive and ready to buy the car was sold
Before I sign to buy and after a test drive the car I was told the car was sold from under me the sells manager on 12/27/2020 notify the person helping us, took the key, no apologies nothing.
Awesome 4Runner, awful finance experience..
Thank you for providing a forum to inform you and your readers of my experience at Carlsbad Toyota. My initial vehicle search began on TrueCar which then directed me to Carlsbad Toyota. I conversed with an online Sales Associate, Duff Joy who was Exceptional in every way. HI decided to purchase a 4Runner and arranged for the vehicle pick up as soon as it came in to the dealership. On Tuesday my wife and I drove in from Anaheim Hills, met with Lou M. and worked on paperwork that included my trade-in. I was disappointed when Lou continued to badmouth my trade-in, which was a nice vehicle, in order to not honor the Kelley Blue Book value certificate promised by the dealership. Once my wife and I entered the finance office the fast talking, typical salesman we were all taught to avoid, began his extremely high pressure up-sell techniques for over an hour, Horrible Experience ! On the positive note, I love my new 4Runner, but unfortunately, I can not in good conscience refer anyone I know to Toyota of Carlsbad due to the high pressure up-sale finance experience we endured, sorry!
Love my new car from Toyota of Carlsbad
I want to thank Chase for helping me with my purchase. Very kind and professional. Easy to work with! I also want to thank Nicole in Finance for her due diligence with all that paperwork. Your a peach!!
After a few weeks of looking online I finally paid a visit to Carlsbad Toyota. Worked with Randy Hollingworth. He was professional right from the beginning. The process was unbelievably smooth, with Randy answering all my questions. The reviews about the dealership don’t lie. They are on top of their game. HIGHLY recommended. Definitely ask for Randy if you pay a visit
Great people! They helped me out a lot with the whole process. Went in not knowing what I wanted and they let me test drive a bunch of different cars. Great experience
Purchase of new RAV4 @ Toyota Carlsbad
Steven C. Robles, the sales person, did an excellent job. Mandi Grudek, the finance person, got me through all the paperwork. Both took their time to make sure I was satisfied customer. My only complaint would be the trade in value of my truck. I was looking for $4k and got $2.5K.
Best car buying experience
This worker there named Danny was the one that helped me and he made everything so easy and so helpful he made it happen for me to get a brand new car and I love my car I would totally recommend this dealership any day
Great customer service with friendly Duff Joy
I never thought a car purchase would be enjoyable. My husband and I were greeted by Duff and he guided us through our car choices. He understood our wants and needs without pressure. We were on the lot for about an hour, went home to talk about our options, and one day later the beautiful Camry is sitting in my garage. They brought it to me and drove off in my trade in. Well played!
Vanessa was my sales rep and she did a terrific job I was on the road in record time with the perfect car for my needs. she pointed out all the upgrades that had been added to the 2020 model. Toyota has a great team at the Carlsbad dealership