SouthWest Ford

We contacted SW Ford about a transmission software recall. I received a prompt return call and scheduled mobile service. I misunderstood the scheduled date and when the technician didn’t arrive, called. A automated system took my call and promised a call back. No one called back. The technician did arrive on the actual scheduled date , exactly on time. He was courteous and installed the update. I would give the technician 5 stars, the dealership 3 for the failure to call back.

I can’t say enough good things about the service department at Southwest Ford! From start to finish, they were friendly, professional, and incredibly helpful. They kept me informed throughout the entire process, explained everything clearly, and made sure I understood what was being done to my vehicle. What really stood out was how much they genuinely cared about providing great customer service. I never felt like just another customer, and they went above and beyond to make sure everything was taken care of properly. The communication was excellent, the service was efficient, and my vehicle was returned to me in great shape. It’s such a relief to know you can take your vehicle somewhere and trust that you’re going to be treated fairly and respectfully. If you need service or maintenance for your Ford, I highly recommend the service department at Southwest Ford! They truly know how to take care of their customers. 👏🏼🚗❤️ Thank you, Southwest Ford, for making what could have been a stressful experience such a positive one! 5 stars all the way! ⭐️⭐️⭐️⭐️⭐️

Overall good experience. They are usually pretty busy in the service department but everything always gets taken care of appropriately. Emma in service communicated updates well and was professional.

Thank you South West Ford in Weatherford Texas, Your an awesome Dealership Please give a special shout-out to Nick Torrence for his hard work selling Tammy and I a new Ford F150 his special efforts help us in making the right decision on our New Ford F-150 Truck,Please check out South West Ford for the best Ford Deal anywhere. 5 stars all the way,

Excellent service. Always kept me up-to date on the services being performed and where my vehicle during the process. Would highly recommend the pick up and delivery service. One of the many reasons I bought a ford

Been dealing with this dealership 20 years absolutely love them best service I’ve ever had great sales team and people who actually care about you as a person not just another sale on a piece of paper !!!!

Thorough, communication was excellent. Professional Did excellent job mapping out future service requirements. Well Done

I purchased a 2007 Ford F-150 from Southwest Ford after selling my well-maintained F-250 because I am currently reenlisting in the military and needed reliable transportation. Within days of taking possession, the truck developed serious mechanical problems. Since then, I’ve learned the vehicle had prior powertrain-related repairs, and I’ve also found records that raise questions about the timeline of the vehicle’s inspection and preparation for sale. Throughout this process, I have remained cordial and professional in my communications with the dealership. I simply asked for a fair resolution after experiencing a major mechanical failure shortly after purchase. The dealership’s proposed solutions were either: 1. Trade me into another vehicle, requiring me to pay the difference or take on additional financing on a 2017 f-150 with 140,000 miles on it and they hadn’t even looked it over, or 2. Pay for the repairs myself, with the dealership doing the work. I requested that the sale be unwound and the transaction canceled due to the circumstances surrounding the vehicle’s condition and failure. That request was denied, and I was informed those were the only options available. My goal has never been to create conflict; I simply want a fair resolution and accountability when a vehicle experiences major issues almost immediately after purchase. I encourage anyone considering a used vehicle purchase to obtain an independent inspection, review the vehicle history carefully, and keep records of all communications.

Always excellent service, always explain what if anything needs to be looked at and recommends solutions

Great service as always. My Fords are always brought into Platinum in Terrell and they give a good honest review each time.