Gastonia Nissan

My family went to Gastonia Nissan to buy a 15 passenger van. They were one of the few places that had one. After driving there from Forest City NC and... looking. We settled on the vehicle and a price. Came back the next day to get the vehicle and they would not honor the price they gave me the day before and the price they said they would hold for us. Very disappointed in how this dealership handled this.

Bought my son his first car took it home that week first week check engine light came on brought it to the dealership couldn't fix it had to bring... to dodge fine went home two weeks later car died called Nissan told them i was told by the manager you get what you paid for so didn't want to help only willing to take care of the diagnosis and nothing more 3 weeks with the car bad customer service don't care about the customer only the money so watch out buying a used car from there they will screw you

Came in looking for a new vehicle for my wife. Gretchen presented us with a Pathfinder and we fell in love. Her service was great along with the rest of... the staff. They make you feel right at home!

Phillip McSwain was my salesman.I called him after hearing commercial on the BOGO plan.He found me a better than ever deal and answered and returned all... phone calls immediately. Even though a problem arose,which was of no control of Philip or myself, that could've ruined everything, Philip vowed to me he would get me an even better deal and he delivered 100 percent!!! Not only the best salesman I ever met,but someone I can call a friend!!!!

I called into Gastonia Nissan to make sure that they had the vehicle (2018 Nissan Altima) that I wanted in stock (provided stock number). Darrell Edwards... assured me that they had the car in stock in addition to other options. I drove from Charlotte in 5:00 traffic to make it to the dealership. Darrell called me 15 minutes before my arrival and he confirmed that it was ok and he would see me when I arrived. I was prepared to make a deal and I knew exactly what I wanted. When we walked into the dealership the receptionist tried to call him, no answer. She paged him, no answer. After waiting, someone else decided to call him again and he finally arrived. I let him know that we are ready to purchase. He grabs the keys and was unable to find the car in the lot. After 10 minutes of waiting and him pacing back and forth in the lot and in the office, he tells us he is going to pull the car up. He pulls up a 2015 Altima that looked NOTHING like what I wanted. Pretty much it was a "ghost car" on internet inventory that did not exist. A sales manager came out to tell us the car did not exist. If Darrell had done research prior to my arrival he would've known that and could have called me to let me know. Instead, there was hope that I would show up to be persuaded to buy something else. Sales manager stated that he had three 2018 vehicles and pointed to them which were still 2016. So I was lied to TWICE. The least they could have done is prepared some options ahead of time to present instead of leaving me in limbo. I left very outraged, but I am thankful that I was able to drive to another location close by and received white collar service and drove away in an Altima that I love!

Darrell Edwards was my salesperson. He was very professional and knowledgeable. He took me through the process smoothly and in a timely manner. I recommend... that you see Darrell Edwards if you go to Gastonia Nissan!

Phillip McSwain was the sales person to greet us. He is very professional, caring and NOT pushy. I would absolutely recommend him to anyone! I hope he... is still in the business when looking for another reliable vehicle in the future.

From the immediate response to an online inquiry to the showing and eventual closing on a used Rogue, Phillip McSwain was on top of it all. He was immediately... available for our scheduled appointment and worked us throughout the entire process with courtesy and professionalism. Probably to easiest purchase we have ever made!

I came into the dealership looking to upgrade my car and the salesman Anthony Underwood and the Manager Antoine help me get into a new 2018 Nissan Altima... from a preowned Nissan Sentra. I would recommend Anthony Underwood and Gastonia Nissan to anyone in the market for a new vehicle!

Please be aware that you need a second opinion. I was told that my car needed 3,000 worth of repairs and when I took it for a second opinion I was told... that nothing was wrong.