Gastonia Nissan

Kimi Davis and manager Justin Balanga are the most knowledgeable, outstanding men I had ever met. Their creative plan put me into the vehicle I wanted. They knew I had a budget that didn’t have much wiggle room and the vehicle I wanted with my trade was still a bit out of reach. But their ingenious plan bought it all together and now I have my dream car and I didn’t have to settle for second best. They are truly the perfect, “Don’t settle, get the vehicle you really want”, Dream team!!

They sold me a vehicle with bad feathered tires and refuse to resolve the issue by replacing these bad tires! I purchased a vehicle from Gastonia Nissan that was already priced above KBB - but they claimed it was in the market with the others around the area. After the whole transaction and agreeing that they were to cosmetically fix the passenger rear door, replace the spare tire that was not there and fix a vibration in the front end I was getting when driving at 50 + mph, I was told that I would hear from their service department that week. 4 weeks later and several phone calls to the department and salesman, they finally get the car scheduled for its repairs. They had the car for 8 days, returned it to me with the front end still vibrating. I took it back where they kept it for another week...I was told that it was perfect now and it was just out of alignment. drove it off the lot, to still experience the front end vibration. Spoke to service manager (Tyler) who told me to bring it back in. They had it for another day and came back to me with the conclusion that the tires were bad and feathered and they could do nothing more about it! They told me in order for me to get rid of the humming and vibration - that I had to put new tires on it! This is absolutely disgusting! I paid over $23000 for a vehicle that I now need to put new tires on. Having tires that are feathered is very dangerous - especially in rainy conditions... Nissan of Gastonia evidently finds it acceptable to sale such a vehicle with bad feathered tires to a single mother of two children and then send that single mother of two children in that vehicle to drive. This is being taken a lot further! Including small claims court, BBB and the Nissan corporation! NEVER WILL I BUY OR DO BUSINESS WITH THIS DEALERSHIP AGAIN - AND I WARN OTHERS THE SAME!

Horrible Customer Service I purchased a $58,000 Ford Raptor last Tuesday and noticed 2 days later that there was a loud knocking at cold start. The issue seems to be a systemic problem with the Eco boost and the knocking becomes almost unnoticeable after the engine has built oil pressure... is "warmed up". I am only offering these facts and asking that you exercise your due diligence when purchasing a vehicle from this organization. As I look back at the interactions during the sale, there were indications of an issue that I am only recognizing now 1. I noticed that the vehicle had been sold and returned previously. I saw a warranty that was assigned to another buyer and had to be re-assigned to me. I was not able to get the extended warranty document at the time of sale, but it was provided a couple of days later after multiple request.. 2. I also noticed that the Carfax recorded where the vehicle had been "Serviced" 3 times by Gastonia Nissan from 5/13 to 6/23 while they owned it. Mileage only changed from 61,021 to 61,291 over the same period. 3. There was a Customer Satisfaction Program #21N03 listed on the Carfax. I asked the salesperson if the issue had been addressed. The salesperson left then returned only to reply, "there are no active recalls on the vehicle". I was provided a document stating the same. I didn't realize the issue was not a "recall" but a "Customer Satisfaction Program letter" issued by Ford. I contacted one of the "Managers" and they discussed possibly facilitating an appointment with a local dealership, which is owned by the same organization that owns Gastonia Nissan, Hudson Auto Group. Another 48 hours has passed and no contact from Gastonia Nissan. The same manager was onsite yesterday, but did not take or return call. I will not speculate on what actions Gastonia knowingly took throughout this process, but the facts are stated above and their response to the issue has been unprofessional at best. I will never buy from Gastonia Nissan again.

I purchased a $58,000 Ford Raptor last Tuesday and noticed 2 days later that there was a loud knocking at cold start. The issue seems to be a systemic problem with the Eco boost and the knocking becomes almost unnoticeable after the engine has built oil pressure... is "warmed up". I am only offering these facts and asking that you exercise your due diligence when purchasing a vehicle from this organization. As I look back at the interactions during the sale, there were indications of an issue that I am only recognizing now 1. I noticed that the vehicle had been sold and returned previously. I saw a warranty that was assigned to another buyer and had to be re-assigned to me. I was not able to get the extended warranty document at the time of sale, but it was provided a couple of days later after multiple request.. 2. I also noticed that the Carfax recorded where the vehicle had been "Serviced" 3 times by Gastonia Nissan from 5/13 to 6/23 while they owned it. Mileage only changed from 61,021 to 61,291 over the same period. 3. There was a Customer Satisfaction Program #21N03 listed on the Carfax. I asked the salesperson if the issue had been addressed. The salesperson left then returned only to reply, "there are no active recalls on the vehicle". I was provided a document stating the same. I didn't realize the issue was not a "recall" but a "Customer Satisfaction Program letter" issued by Ford. I contacted one of the "Managers" and they discussed possibly facilitating an appointment with a local dealership, which is owned by the same organization that owns Gastonia Nissan, Hudson Auto Group. Another 48 hours has passed and no contact from Gastonia Nissan. The same manager was onsite yesterday but did not take or return call. I will not speculate on what actions Gastonia knowingly took throughout this process, but the facts are stated above and their response to the issue has been unprofessional at best. I will never buy from Gastonia Nissan again.

Ladies, Don't go to Nissan for repairs unless you can afford being scammed out of all your money. They all about finances here. I went to this dealership on Wed, July 20th 2022 because I originally wanted to have a key "cut" for my 2012 Nissan Altima. I had lost the original key to the vehicle so I could only use the spare. It was kind of messed up and wouldnt lock or unlock my vehicle or open trunk but as long as I put it in the key slot it would crank the car. I was going to try to get it cut at a cheaper location but the key shop said I needed to get a key code and to come back so I could have the key cut for my spare key. This way if I locked it it could unlock it. I met a guy name Mike and I told him my issue. He was nice and he was literally just doing his job as he was paid to do. So he said instead of me just getting a key cut which they wouldn't make that much money off of he suggested I buy a key and I would be in and out without nothing else for $400 and that's with a only 1 brand new key fob and programmed but NOT including the key cut at the time. So really I expected this work to be done within the hour that I was there but I wound up being there until after 3pm. So imagine my frustrations when I'm there from 1ish until 3:30. They made me miss an eye appointment on a job that should have only took 45 minutes. Really by the time they actually started working on a key it was about 2:30 or close to 3 when I told them I had some place to be. They told me they had a problem and that the new key wouldn't work for the vehicle. It would crank the car up but wouldn't stay on. Some security issue with the push button start vehicles. They claimed they had techs working on it and was baffled by it but ultimately they came up with I needed a new key reader. If I had to go back I would have told them to let me see their mess up so I could be sure it really was an issue with the reader. Or either stuck firmly with just getting the code and getting a key cut for my spare as I originally wanted.Thank God my guy friend was there because they would have charged me for previous "work "AND the reader and the supposed 3 hours they put in for putting in the reader the next day. Which might I add they tried to make me wait until 2 days later to wait on a brand new part when magically they came up with finding a part from a sister store. They cut my old key instead of just giving me a brand new key which didn't work. I will have to go back up there and make them recut the stupid key. Or make them give me a new key. They over charged me for labor $570 and the part was $280 so they made their xxxx money and made a fool out of me. But they won't anymore. I'm done forever with Nissan in Gastonia. Turns out the issue may have more so been a battery but I digress.

Let me start off with I purchased my vehicle brand new and no issues with the purchase of my vehicle. It wasn't until owning, servicing and have paid off my vehicle that I began to have trouble. The 5th year of me owning my vehicle is where my trouble began. I've caught the service department in lies of not completing services that I've paid for. I've had technicians mark items incorrectly tell me items that needed to be repaired due to "time/mileage" I could go on and on and have the service records to prove it. Nissan motor Corp will eventually get tired of seeing my name and VIN number from all the inquiries I've sent in. Long story short IF you need to get service done at a nissan dealership drive a little further and skip Gastonia nissan save yourself the headache and time wasted. It's obvious that this service department doesnt care about cutsomers or customer service. Just be prepared to fight nail and tooth for any services that you spend your money on, and be prepared to take your vehicle to another location for a second opinion or to verify that services were actually completed

Service dept sucks They lie steal and cheat people out of their money. If you give them a bad review they delete your comments and I will never use their service department again or buy a car from them

Matt our salesman was very knowledgeable about all the vehicles we test drove and helpful. Leon worked with us to get us the best deal and made me a very satisfied customer so I could get the SUV my heart was set on. Exceptional customer service...

Do not trust anything Sales Person and Sales Manager say during buying process!!! On Friday 12/4 I purchased $26,000 car with minor damage to tire and rim. Dealer committed to order and install new tire and repair rim the following Wednesday, 12/9. Now 20 days later job has not been completed. I have repeatedly been promised things that never happen, told different stories every time I can reach them. Calls/texts are never responded to. Have been told 4 times in the last week by the Sales and Service Manager that they would get back to me in 10 minutes, 30 minutes and 5 minutes but they never do. Only got the new tire replaced when I showed up in the service department, showed them the contract documentation for tire replacement and rim repair and demanded service. After my insistence the tire was replaced and then the Sales Manager took over and brought the car to another part of the dealership for the rim repair. Surprisingly the Rim Repair Service was now at the dealership when the prior evening I was told he would not be there and not to bring the car in. The next thing I know they tell me the Repair Service that was there could not repair the rim properly on site. But they will arrange for the car to be picked up and a loaner car provided so they could remove the tire rim and send to a specialty shop . I should go home and within 15 minutes they would call to confirm the detailed arrangements for when the car would be picked up and the repair would be done. And that it would be done before year end (7 days). Again never called back. After waiting 4 hours beyond the 5 to 15 minute promise called again and talked directly to the sales manager, who made the commitment , only to be told he was in the middle of something and would call back "within 5 minutes". Never happened. It's been another 24 hours and and no call back. In my opinion don't trust one thing they say face to face, on the phone or via text. First the repair service would not be there, then surprise he was, then he could not do the job and I was even told one of the reasons for the delay was the person went to Alaska, but they never mentioned this when making the commitment. Make sure you get everything done before signing the sales contract as they will continue to delay, ignore, and flat out lie to you. Do not trust anything said. If you have to buy from them make sure to withhold payment until work is completed otherwise you'll have little hope of it being done. Expect delays, lies and lack of response.

I bought a 2018 Dodge Charger absolutely love the car. I would recommend Gastonia Nissan to my family and friends. Great customer service they made it easy to buy a car