Gastonia Nissan

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
173 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 27, 2020

    I bought a 2018 Dodge Charger absolutely love the car. I would recommend Gastonia Nissan to my family and friends. Great customer service they made it... easy to buy a car

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sherry, Thank you so much for your great review and kinds words. Congratulations on your purchase and we so glad you are enjoying it! We look forwa...rd to seeing you next time you're in! Stay safe! Sincerely, Kimberly Vandenberg Executive Assistant

  • 3.0 out of 5
    April 24, 2020

    Bought a car here about 2 weeks ago. Paid $645 for kahu and I still haven’t got the code to activated called dealer several times with no results

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sherry, I'm sorry to hear this but...I believe our General Sales Manager has, in the last couple of days reached out and provided a code? If not, pl...ease let me know and I will make sure this is handled! Thanks for making us aware of this situation. Sincerely, Kimberly Vandenberg Executive Assistant

  • March 26, 2018

    Came in looking for a new vehicle for my wife. Gretchen presented us with a Pathfinder and we fell in love. Her service was great along with the rest of... the staff. They make you feel right at home!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    March 6, 2020

    Inquired about a used Nissan Titan they had listed on Cars.com. They were quick to contact me. To keep from wasting my time driving 3 hrs one way, I asked... for OTD price on it. Offered it for full price. Stated I found 3 others with same options and miles for much cheaper. Made a offer and had a mgr call me back within a few hours. Said no way could they take less then they price listed. Week later they dropped the price 500.00. still a 2k above others.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    JW1977 - We appreciate your 4 star review! I am sorry that we were unable to put together a deal on the vehicle you were interested in. We absolutely... try to be competitive with the sale of our vehicles, taking into account that our "acquisition" costs determine what we can sell a vehicle for. I know you're just as disappointed as we are that we could not come to a mutual agreement on the Titan you were inquiring about. We hope that you will give us another opportunity in the future! Sincerely, Kimberly Vandenberg Executive Assistant

  • 5.0 out of 5
    January 8, 2020

    This is the second car I have purchased from Gastonia Nissan in less than 3 years. We had a great experience again. Salesman Mark and Sam were both great... and Mike in finance also did a great job taking care of us. Very happy with our experience and would recommend all three of these gentlemen to take care of you. 5 star

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Susan for your glowing review and for continuing to trust us with your vehicle purchases! We appreciate your loyalty and agree that Mark, Sa...m, and Mike are all valuable team members who love to create a great experience for their customers! We look forward to a long and happy relationship with you! Sincerely, Kimberly Vandenberg Executive Assistant

  • 3.0 out of 5
    January 7, 2020

    Went for an oil change. Unfortunalely because Nissan push sales, sales, sales, that's what the employees do. I no longer make appointments because the... list is shared with the sales side and they come over trying to sell you another vehicle. It's annoying. The service associate comes to me, as usual, after 20-30 minutes, to tell me that something (service related) wasn't done to my vehicle. Mind you, I've had every "recommended" service done to the vehicle since day 1. He tells me the coolant hadn't been flushed, which should have done at 50K miles. After we looked through the service records he found the "Coolant Flush" line item. His His reason was they go by mileage and not when it was done and then said, oh I guess I can't sell you anything today.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Theresa, I would love the opportunity to speak with you. I'm unable to look up your service record because I don't have a last name. Would you please... give me a call at your earliest convenience? I want to make sure this is addressed with our service staff. I apologize and thank you for bringing it to our attention. Sincerely, Kimberly Vandenberg Executive Assistant Gastonia Nissan

  • 5.0 out of 5
    January 6, 2020

    Technicians were great answered all my questions about matainence. No room for improvement Help me save money by showing me the things I could do myself... Ray Tuggle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your great service experience! We appreciate you choosing Gastonia Nissan and value your business! Sincerely, Kimberly... Vandenberg Executive Assistant Gastonia Nissan

  • 5.0 out of 5
    January 6, 2020

    Great experience. Will definitely be back in the future. Made our buying experience enjoyable and much less stressful. Excellent customer service. We love... our new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Jada for your great 5 star review! We love when our customers have a great experience and are willing to share it with others! Welcome to t...he Gastonia Nissan Family! Sincerely, Kimberly Vandenberg Executive Assistant Gastonia Nissan

  • 5.0 out of 5
    January 6, 2020

    Great service, clean waiting room with amenities. Service advisor actively listened and understood the issue I was having trouble with. Worth the drive... from charlotte metro area.

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    Came in for service or repair
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    Dealer Response

    Thank you so much for sharing your great service experience, complete with 5 stars! We appreciate you and look forward to serving you again in the fu...ture! Sincerely, Kimberly Vandenberg Executive Assistant Gastonia Nissan

  • 5.0 out of 5
    January 5, 2020

    This place should be the premier dealership for the whole Nissan network. The sales force goes the extra mile for you. The sales department is wonderful.... Justin Gainey is the BEST service person there. We won't go anywhere else.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for the fabulous 5 star review! We appreciate you taking the time to share your experience with us! Sincerely, Kimberly Vandenberg... Executive Assistant Gastonia Nissan

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