Gastonia Nissan

Came in looking for a new vehicle for my wife. Gretchen presented us with a Pathfinder and we fell in love. Her service was great along with the rest ...of the staff. They make you feel right at home!

Phillip McSwain was my salesman.I called him after hearing commercial on the BOGO plan.He found me a better than ever deal and answered and returned a...ll phone calls immediately. Even though a problem arose,which was of no control of Philip or myself, that could've ruined everything, Philip vowed to me he would get me an even better deal and he delivered 100 percent!!! Not only the best salesman I ever met,but someone I can call a friend!!!!

I called into Gastonia Nissan to make sure that they had the vehicle (2018 Nissan Altima) that I wanted in stock (provided stock number). Darrell Edwa...rds assured me that they had the car in stock in addition to other options. I drove from Charlotte in 5:00 traffic to make it to the dealership. Darrell called me 15 minutes before my arrival and he confirmed that it was ok and he would see me when I arrived. I was prepared to make a deal and I knew exactly what I wanted. When we walked into the dealership the receptionist tried to call him, no answer. She paged him, no answer. After waiting, someone else decided to call him again and he finally arrived. I let him know that we are ready to purchase. He grabs the keys and was unable to find the car in the lot. After 10 minutes of waiting and him pacing back and forth in the lot and in the office, he tells us he is going to pull the car up. He pulls up a 2015 Altima that looked NOTHING like what I wanted. Pretty much it was a "ghost car" on internet inventory that did not exist. A sales manager came out to tell us the car did not exist. If Darrell had done research prior to my arrival he would've known that and could have called me to let me know. Instead, there was hope that I would show up to be persuaded to buy something else. Sales manager stated that he had three 2018 vehicles and pointed to them which were still 2016. So I was lied to TWICE. The least they could have done is prepared some options ahead of time to present instead of leaving me in limbo. I left very outraged, but I am thankful that I was able to drive to another location close by and received white collar service and drove away in an Altima that I love!