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Matt our salesman was very knowledgeable about all the vehicles we test drove and helpful. Leon worked with us to get us the best deal and made me a very... satisfied customer so I could get the SUV my heart was set on. Exceptional customer service...
Do not trust anything Sales Person and Sales Manager say during buying process!!! On Friday 12/4 I purchased $26,000 car with minor damage to tire and... rim. Dealer committed to order and install new tire and repair rim the following Wednesday, 12/9. Now 20 days later job has not been completed. I have repeatedly been promised things that never happen, told different stories every time I can reach them. Calls/texts are never responded to. Have been told 4 times in the last week by the Sales and Service Manager that they would get back to me in 10 minutes, 30 minutes and 5 minutes but they never do. Only got the new tire replaced when I showed up in the service department, showed them the contract documentation for tire replacement and rim repair and demanded service. After my insistence the tire was replaced and then the Sales Manager took over and brought the car to another part of the dealership for the rim repair. Surprisingly the Rim Repair Service was now at the dealership when the prior evening I was told he would not be there and not to bring the car in. The next thing I know they tell me the Repair Service that was there could not repair the rim properly on site. But they will arrange for the car to be picked up and a loaner car provided so they could remove the tire rim and send to a specialty shop . I should go home and within 15 minutes they would call to confirm the detailed arrangements for when the car would be picked up and the repair would be done. And that it would be done before year end (7 days). Again never called back. After waiting 4 hours beyond the 5 to 15 minute promise called again and talked directly to the sales manager, who made the commitment , only to be told he was in the middle of something and would call back "within 5 minutes". Never happened. It's been another 24 hours and and no call back. In my opinion don't trust one thing they say face to face, on the phone or via text. First the repair service would not be there, then surprise he was, then he could not do the job and I was even told one of the reasons for the delay was the person went to Alaska, but they never mentioned this when making the commitment. Make sure you get everything done before signing the sales contract as they will continue to delay, ignore, and flat out lie to you. Do not trust anything said. If you have to buy from them make sure to withhold payment until work is completed otherwise you'll have little hope of it being done. Expect delays, lies and lack of response.
Came in looking for a new vehicle for my wife. Gretchen presented us with a Pathfinder and we fell in love. Her service was great along with the rest of... the staff. They make you feel right at home!
I bought a 2018 Dodge Charger absolutely love the car. I would recommend Gastonia Nissan to my family and friends. Great customer service they made it... easy to buy a car
Sherry, Thank you so much for your great review and kinds words. Congratulations on your purchase and we so glad you are enjoying it! We look forwa...rd to seeing you next time you're in! Stay safe! Sincerely, Kimberly Vandenberg Executive Assistant
Bought a car here about 2 weeks ago. Paid $645 for kahu and I still haven’t got the code to activated called dealer several times with no results
Sherry, I'm sorry to hear this but...I believe our General Sales Manager has, in the last couple of days reached out and provided a code? If not, pl...ease let me know and I will make sure this is handled! Thanks for making us aware of this situation. Sincerely, Kimberly Vandenberg Executive Assistant
Inquired about a used Nissan Titan they had listed on Cars.com. They were quick to contact me. To keep from wasting my time driving 3 hrs one way, I asked... for OTD price on it. Offered it for full price. Stated I found 3 others with same options and miles for much cheaper. Made a offer and had a mgr call me back within a few hours. Said no way could they take less then they price listed. Week later they dropped the price 500.00. still a 2k above others.
JW1977 - We appreciate your 4 star review! I am sorry that we were unable to put together a deal on the vehicle you were interested in. We absolutely... try to be competitive with the sale of our vehicles, taking into account that our "acquisition" costs determine what we can sell a vehicle for. I know you're just as disappointed as we are that we could not come to a mutual agreement on the Titan you were inquiring about. We hope that you will give us another opportunity in the future! Sincerely, Kimberly Vandenberg Executive Assistant
This is the second car I have purchased from Gastonia Nissan in less than 3 years. We had a great experience again. Salesman Mark and Sam were both great... and Mike in finance also did a great job taking care of us. Very happy with our experience and would recommend all three of these gentlemen to take care of you. 5 star
Thank you Susan for your glowing review and for continuing to trust us with your vehicle purchases! We appreciate your loyalty and agree that Mark, Sa...m, and Mike are all valuable team members who love to create a great experience for their customers! We look forward to a long and happy relationship with you! Sincerely, Kimberly Vandenberg Executive Assistant
Went for an oil change. Unfortunalely because Nissan push sales, sales, sales, that's what the employees do. I no longer make appointments because the... list is shared with the sales side and they come over trying to sell you another vehicle. It's annoying. The service associate comes to me, as usual, after 20-30 minutes, to tell me that something (service related) wasn't done to my vehicle. Mind you, I've had every "recommended" service done to the vehicle since day 1. He tells me the coolant hadn't been flushed, which should have done at 50K miles. After we looked through the service records he found the "Coolant Flush" line item. His His reason was they go by mileage and not when it was done and then said, oh I guess I can't sell you anything today.
Theresa, I would love the opportunity to speak with you. I'm unable to look up your service record because I don't have a last name. Would you please... give me a call at your earliest convenience? I want to make sure this is addressed with our service staff. I apologize and thank you for bringing it to our attention. Sincerely, Kimberly Vandenberg Executive Assistant Gastonia Nissan
Technicians were great answered all my questions about matainence. No room for improvement Help me save money by showing me the things I could do myself... Ray Tuggle.
Thank you so much for sharing your great service experience! We appreciate you choosing Gastonia Nissan and value your business! Sincerely, Kimberly... Vandenberg Executive Assistant Gastonia Nissan
Great experience. Will definitely be back in the future. Made our buying experience enjoyable and much less stressful. Excellent customer service. We love... our new car!
Thank you Jada for your great 5 star review! We love when our customers have a great experience and are willing to share it with others! Welcome to t...he Gastonia Nissan Family! Sincerely, Kimberly Vandenberg Executive Assistant Gastonia Nissan