McDavid Ford

My review is not reflection on my salesman. Sam was great. I have an issue with the dealership. I don't understand why they would show an automobile with a visible warning showing on the dashboard. I mentioned the same what had happened at another dealership and when we started the truck low and behold the same low tire pressure sensor was on. The salesman was definitely embarrassed since we were just talking about that. The dealership refused to do anything about it. I just find this to be unacceptable. I purchased the truck but still waiting to see how many sensors are not working.

I was going to have less stars in my review, however, every time I came to the dealership in person or called over the phone they were very kind and respectful. The service itself was very slow it was roughly a 1 and 1/2 week wait for what I was told was going to be 2-3 days to replace a passenger side mirror. The only reason I took off 2 stars was because the process was much slower than they claimed it would be as well as some over the phone complications. As I said before, everyone there was incredibly kind and respectful which is a trait that I find to be too uncommon in busy industries such as this. If you have the time for car repairs to be slow but enjoy when the servicemen are kind, then this place is good to visit is what I have found.

Turns out when David McDavid Ford installed my new short block the tech left bolts out in my suspension. After being treated very rudely by a tech when I called and totally ghosted by their service manager I got help. Progressive is paying then going after them for reimbursement. The adjuster not only found the reason my left axle came out but found the same bolt missing on the other side. Their incompetence could have gotten someone killed.

I came in for a vehicle, was told the vehicle was unavailable but never told why. Then the salesman showed me a car with less features and asked if it was a fair trade off. It was not a fair trade or even close. I later found out, through a phone call to the dealership, that the car I was looking at had failed its inspection. If someone had informed me of this at my initial visit, I wouldn’t have waited around because it stayed on their listing for 5 days after my visit.

Scheduled an appointment to have my oil changed and an alignment done. Showed up early to my appt, and was asked if I was leaving my truck. I told them no, I was told to do everything was going to be at least 4 hours. They were behind and it would be a while. It’s twice this has happened to me. Don’t know what the purpose of scheduling an appt is if they aren’t going to follow through on anything.

This is the second time that I have used this dealership for a problem. I dont' have exact date for the initial concern of being told by a service advisor to please go back and rate him higher on my survey. I stood in complete disbelief that I was being asked to do that. I explained it was over the lousy phone service and getting someone to answer. Didn't matter. Was even less impressed with a so called manager called me to address my review and pretty much backed the advisor. Swore I would never use them again. Now to today I have an issue that I was told only could be fixed by a dealership. The truck was diagnosed already. I called This dealership on a Monday 2/7/22 and told the " call center" what the problem was. I was told I would get a call back. Never heard back and called again on 2/11/22 to try again. I was told that I would have to bring the truck in to be diagnosed and they were 5 days behind. I said that is fine. They made me an appointment for 2/21/22 @ 10 am. I drove to the dealership expecting that they would diagnose my truck for me. I was met by an advisor and was told sorry I would have to leave the truck with them for 24-48 hours. They would have it done sometime in that frame. I looked at him and asked why was this appointment made. He said to see what the complaint is with the truck. I said I told the person on the phone all that already. He goes well that is our call center and they should have advised you that you would need to leave it with us. He was sorry but that is the way they run that program of diagnosing. I asked since I only have one vehicle how I was supposed to get to work. I asked if they have loaners? Nope you can rent a vehicle from Enterprise. I was like nope. Not spending money for a rental. I was told that I was more than welcome to call other dealerships to see if they could do it quicker. I was like you waisted my time and gas driving here for something that could have been done over the phone. I left out and I swear will NEVER use David McDavid again! Lousy customer service and so far management that doesn't seem to be able to fix anything.

UPDATE!!! UPDATE!!!! Called the warranty company this morning and was told they issued my refund on January 13th to David McDavid fort worth and was told by their accountant they applied $1400 as a down payment!!! This dealership was very disceptive and used a bait and switch practice to steal my warranty refund. They tried to present me with a cancelation warranty form via email today (02/02/2022) saying that we signed and clearly they forged my husband's signature and added an additional Box(cut and paste) at the end of this form With my husband's signature that was clearly copied from another form and it was saying my husband agreed to use the $1400 as a down payment to try and cover their illegal activities. We did not need a down-payment, we had a trade in, plus our credit score is 800! We will be seeking legal council next week if they do not refund the full $1897.00. We spoke with Brian at the dealership this evening on February the 2nd, 2022, And he emailed us this fake form that we have never seen until today. Contacted Steve Mansel the (GM), and still no return call from him. If I could give this dealership a 0 I would! Horrible experience with Jose Carreon, Martin Greenberg, Sterling Moody and the finance team. I need the GM of David McDavid fort worth to contact me ASAP!! This dealership stole my Extended warranty refund and applied it as a down payment and I was not informed of this until today after requesting a refund on my GAP and extended warranty!! I was told that my GAP was being canceled and the extended warranty was being transferred to the new vehicle I bought from them...when in fact, she used it as a down payment of $1400, and charged me $2500 for my new vehicle.

If I could give this dealership a 0 I would! Horrible experience with Jose Carreon, Martin Greenberg, Sterling Moody and the finance team. I need the GM of David McDavid fort worth to contact me ASAP!! This dealership stole my Extended warranty refund and applied it as a down payment and I was not informed of this until today after requesting a refund on my GAP and extended warranty!! I was told that my GAP was being canceled and the extended warranty was being transferred to the new vehicle I bought from them...when in fact, she used it as a down payment of $1400, and charged me $2500 for a new warranty.

David McDavid is your worst fears coming to life. I have a third party tracker on my new pickup. I purchased this vehicle new at David McDavid. I dropped it off with them to have a bed liner installed. When I checked my tracker I found that they were driving it at 104 MPH. This vehicle has less than 500 miles on it. Still with the break in fluids. When you imagine how a service provider is treating your vehicle most of the time it creates an unfounded fear. With David McDavid that fear is real and founded. I made several attempts to speak with the general manager and he would not return my calls. These are quantifiable facts. Make up your own mind.

This is a Service Center Review. In some sense, I regret being compelled to write it since I have used this service center before (about 5 years ago) and received good service and reasonable pricing at that time. This time, however, was significantly different. On this visit, I delivered my daughter's car for repairs on 1/4/2022. On 1/5 and 1/6, I attempted to phone the service advisor with no reply. Four days later, on 1/8/2022, the service advisor sent me an estimate for repairs. The technician/mechanic diagnosed the need for a new Brake Master Cylinder, two front brake flex hoses (with associated banjo washers) and a brake fluid flush, along with other non-brake system related recommendations for a total cost of $2396.95. I approved the brake related services only. The advisor provided a quote of $1596.22 for the repairs I approved. This included costs for parts ($473.32), labor costs ($1040.09) and miscellaneous charges ($49.95), and of course, a sales tax of $43.17. Six days later, I received an email from the service advisor informing me that the repairs had been completed, but the problem of a spongy brake pedal/fading brake pedal still existed. When braking, the brake pedal still went to the floor. As a result the advisor stated, "We now unfortunately have a HCU *(hydraulic control unit) and ABS module issue, we suspect after putting on new parts that the next weakest link gave out." The cost stated to replace the Hydraulic Control Unit and the ABS Module (which, I was told, wouldn't be available until March, 2022), would be $1621.30, in addition to the $1526.92. After 10 days of waiting to get the car back, the unanswered telephone calls, and the growing realization of misplaced trust, I quickly paid the bill, which was now $1606.53. When I got the car home and opened the hood, the brake fluid reservoir cap was not securely screwed onto the brake fluid reservoir. It seems that each time I applied the poorly functioning brakes or executed a turn on the drive home, brake fluid had "spilled" all over the intake manifold. My battery block, which had been removed, had not been replaced and was found laying on the air filter compartment. Also, two loose/unattached 13 mm nuts were found in the engine compartment. I hope these loose 13 mm nuts don't go to something crucial. When I take my car to a dealership for repairs, where parts and labor prices are typically higher, I expect attention to detail, good communication (at least return my phone calls), a correct diagnosis of the automotive problem(s), timely repairs, and not making things worse. I regret to say, the Service Center at David Mc David Ford of Fort Worth failed me here. I am convinced that the service and pricing of a good independent mechanic will better serve you, and me, both now and in the future. Dr. John Q. Adams Professor of Biology