New Deal Pre-Owned Auto

This dealer is an unscrupulous place. The vehicle I was interested in purchasing turned out to be in severe mechanical disrepair. As I test drove it, the vehicle was shaking, had multiple warning indicators on dashboard, and started to smell like something was on fire. When I attempted to address my concerns with the sales person, he was aloof and disinterested in my feedback. Took the keys back and moved on to the next victim. Shame on this dealer for taking advantage of people.

I bought a used car from this dealership, and it broke down 10 minutes after I drove it off the lot. That was 16 days ago. They have not been able to repair it and they won't refund my money. They promised me a loaner car but reneged on that promise. They told me that they have an indefinite time to repair the car and that it could take months. That is not true. Under Arizona law, the owe me a refund after two failed repair attempts. They have already tried twice, and I found out from the repair shop that they tried to repair the same problem several times before I bought the car. Do not use this dealership. They will cheat you. I will probably have to hire a lawyer to get my money back.

About a month ago my daughter bought a car from New Deal Preowned auto's and within the first few days the check engine light came on, now this was still with in the first 15 days, so they are responsible to look into and resolve the issue, we took this car to them 3 times with the understanding they were going to make good on their word and fix it. We got it back the first time, still the light would come on, same issue the second time, and then the 3rd time, they called her and told her the issue was corrected. We again picked it up and my daughter noticed that the panel just under the Streeting wheel area was loose and hanging down, so we were curious to see if they had corrected the issue, so we check the reading to see if the check engine light issue had been fixed, and it had not, we looked under the panel to see what had been done or if anything seemed out of place and they had disconnected the check engine light completely. They never fixed the problem. The service manager Jerry told my daughter that he had driven it 50+ miles just to make sure the issue was fixed and that the lighter wouldn't come back on, they told her it was fixed, (So of course Jerry lied) They are snakes in the grass, Arizona seriously needs a lemon law, they shouldn't be allowed to get away with this. Something needs to be done. Things like this shouldn't ever happen. And calling them won't make them take responsibility. They will just argue with us like they did in the beginning, it took my boyfriend going down there with me to just so they would speak to us with respect. The service manager Jerry needs to be fired, he lies and is deceitful. This is unacceptable and we will be contacting a lawyer for more advise on what our legal stans is on these issues. HOW DARE YOU TAKE ADVANTAGE OF A YOUNG PERSON, JUST STARTING OUT IN LIFE AS AN ADULT. YOU SHOULD BE ASHAMED OF YOURSELVES, I AM TRYING TO UNDERSTAND HOW YOU COULD SLEEP AT NIGHT DOING WHAT YOU DO, KNOWING YOU HAVE DONE THIS TO SOMEONE. Thank God above she got the extended warranty so it can get fixed the right way, the safe way. But that isn't going to let you guys off the hook, we are still going to be seeking our legal rights.

I never heard from this dealership. Maybe they sold the car, but they never contacted me.

Please save your money and go somewhere else. They will not fix your car even though it falls within their warranty window ( 5 day 300 mile or something) They are dishonest and shady. Stereotypical USED CAR place. They should be investigated. I was surprised how many customers had the same experience. I wish I would of read the review before I went there..

I don’t know because I didn’t have anyone contact me ! Why should I!! No one cared enough to respond to me

I made a purchase from 2000 miles away. They were very helpful and informative from when i called until the deal was done.

Drew helped me purchase a “new to me car”. Was very helpful, with financing choices and narrowing down choices. I would highly recommend stopping by to see them

Me and my parents went to buy my first car. We met with a salesman named Andrew, who was very helpful and got us a great deal on a 2008 Hyundai Santa Fe. Everyone in the dealership was very nice and they even had free personal pizzas for everyone.

I bought a car sight-unseen from this dealership and had it shipped to Indianapolis. Before purchasing, I arranged for a local independent repair facility to inspect it. There were a few minor issues which New Deal already had informed me about. When the car was delivered (I arranged the shipping myself through uShip.com), it checked out exactly as it had been represented. All of the paperwork was handled remotely without issue. It was a very smooth transaction that was handled completely via email and telephone.