Reviews
Car was well taken care of. Serviced as requested and...
Car was well taken care of. Serviced as requested and clean. Donna W. is the best
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donna and the team at Lindsay Cadillac of Alexandria are excited to have helped you and receive your 5 Star review. Thanks for the recommendation as well, see you next time!
I recommend Lindsay Cadillac
My experiences were very pleasant. The representatives are very professional, knowledgeable and understanding The representatives explains every detail about the services that is going to be performed on your vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lorraine- Thanks for taking the time to leave such a positive review. Keeping our customers informed and educated about work being done to their cars is a priority at Lindsay Cadillac of Alexandria. We are pleased to have you as a customer.
Great service
Timely effective support. I have used them for all of my service and repairs for more than ten years. All of my repairs have been completed professionally. I recommend them to all my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank for your 10 years of loyal business and the 5 Star rating for the great service you receive at Lindsay Cadillac. We look forward to continuing the relationship for another 10 years!
Donna is the best service advisor at Lindsey Cadillac....
Donna is the best service advisor at Lindsey Cadillac. Great service and on time as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service from the best service advisor, doesn't get better than this! Thanks so much for the review. We will sure let Donna know her timely work did not go unnoticed! Thank you for choosing Lindsay Cadillac of Alexandria for your vehicle maintenance needs. See you soon.
Overall, the service to my automobile was satisfactory....
Overall, the service to my automobile was satisfactory. The warranty work that was done was just fine and the thorough inspection was appreciated. However, I do have two complaints. One: when I picked up the car, it was filthy - outside of course. Granted, I could not pick it up on the late Friday or following Saturday that it was ready to be picked up. I did pick it up approx 1:00pm on Monday 01/10/22. You really wasted your highly touted $20 complimentary car wash on this one. My car apparently sat outside underneath a downspout emanating from a dirty roof overhang! There were big splotches of salty dirty snow melt all over the front and the windshield was absolutely covered with grime. I had to use the windshield washers several times before I even left your parking lot. I don't know how the person who drove it up to me could even see to do so. I do regret not waiting inside and letting him drive it into the service bay so I could call somebody's attention to it then and there. My point being is that why would you wash a car based on when you call a customer to say that it is ready to be picked up as opposed to when the customer says they can be there to pick it up?? And all those bright shiny cars that had just been pulled into the service bay awaiting the customers who were able to retrieve them at their appointed times! Two, the real kicker that upset me (euphemism) though was that after I drove off and pulled onto King Street heading for I395 I had to pull off the road to correct the position of my right rear mirror that had been pushed into the retracted position against the passenger door. I didn't expect that and only became acutely aware of it when I need to change lanes prior to entering I395 - not a lot of fun to have to do that on a busy thoroughfare! In all fairness, Mr Hupp was a very professional service rep who was not there when I picked the car up. Perhaps if he was, he may have taken a more personal interest in seeing that my vehicle was properly presented back to me - I would like to think so!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello The Mighty Quinn- Thank you for bringing your dissatisfaction to our attention. Clearly, we will use this as a coaching opportunity and for that we are grateful. With that being said I would be even more grateful to have a conversation with you and offer a resolution. Please call me at your earliest convenience. Thanks so much. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
I was very satisfied with the service .
I took my car in for a oil change, and Geno, was my service coordinator. His customer service was excellent. I was very satisfied with the service I received at Lindsey Cadillac, I would recommend them to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carl and Mavis- Thanks so much for taking the time to share your recent service appointment as being overall excellent and crediting Geno with excellent service and recommendations, doesn't get better than that! Safe travels.
Gino is pleasant, efficient and knowledgeable. Keeps me...
Gino is pleasant, efficient and knowledgeable. Keeps me informed of status of service. Tries to get me in quickly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Informative and efficient, thanks for the kind words about Gino. It is our continued pleasure to assist you, thank you and we look forward to your return visit.
Incredible service customer service
Gino was the best service consultant I ever had. He kept me updated through out the morning. He explain exactly what was being done to the vehicle. He explained other feature in the car and how they worked. I will make sure my friends know about the Lindsay and how they care about there clients. Thank you John
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John- Thank you for recognizing Gino's efforts to keep you updated and informed of your service appointment. And you are right we truly do care about our clients. Thanks for choosing Lindsay Cadillac of Alexandria for your vehicle service needs.
Another Wonderful Service Experience at Lindsay Ca
I took my CTS in for service at Lindsay Cadillac, and as usual, left with a satisfied, great experience. Nick, the Service Advisor, was courteous and most professional. His knowledge that he shared with me about some of the new technological features about my car was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Let us take the opportunity to thank you for your continued business and all the compliments for your Service Advisor Nick. We are lucky to have you as a loyal customer. Til we see you again- safe travels.
Was able to get our vehicle serviced before the Holiday...
Was able to get our vehicle serviced before the Holiday weekend. Professional and efficient.. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin- This is great news that our service department was able to service your vehicle before the holidays for you. Thanks so much for choosing Lindsay Cadillac of Alexandria for your car service needs. Happy New Year !