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Kelly & Kelly Auto Sales Supermarket of Cars

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)
Visit Kelly & Kelly Auto Sales Supermarket of Cars
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(910) 556-4146 (910) 556-4146

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service

I have been working with them for a while now and have never been disappointed. I recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honest, dependable, family friendly

I have purchased two used cars from Kelly and Kelly Auto Sales Supermarket of Cars within a 2 year period. One for a teenager and one for myself. Both experiences were excellent. The cars were well inspected and necessary repairs were made prior to being sold. The cars have been dependable. The office staff was helpful and professional. They were good to my kids as well. It was like being with family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Helpful,

Pulled into their lot meet the owner Ronnie, told him I was looking for a truck that I could take to the farm for hunting. Said I did not want to spend a fortune, He said he had the perfect truck for me showed me a ford ranger 4x4 in great shape for the year. Said it had a rebuilt transmission, everything worked. Took it for a test drive. It was exactly what I was looking for. He did not try to up sale me, told me that when I drove the car off the lot it was mine, however the transmission had a small warranty. We close the sale in about 45 minutes, as I was getting ready to leave I did notice the passenger window did not work. I mentioned it to Mr. Kelly, not thinking he would fix it since the truck was not new, and I felt I got a good deal, but he said that it was working when he checked it the day before so he would have it fixed. Great folks, and honest people. Would recommended them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Should have known better

Awful customer service after purchasing a vehicle from this lot! Extremely rude!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Disrespectful

I went up thee yesterday and a older guy has discovered me he wasn't very nice he was rude. Soon as I came in he was very disrespectful and didn't make me feel welcomed. I would not recommend any one to that car lot because of his rudeness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are a Buy Here Pay Here car lot and this gentlemen in particular was the son of a customer of ours whom we had to repossess due to missed payments. This gentlemen was very rude and disrespectful the moment he stepped on our lot. He threatened the owner of the car lot and at that time he was asked to leave. Even at the time he was asked to leave the owner was not disrespectful nor did he raise his voice. He asked this gentlemen to leave and turned around and walked inside. We have a very good relationship with our customers and we always try to handle every situation to the best of our ability.

Did not like customer service

I went to this lot today it was my second visit and the older guy who works here was disrespectful and claimed he would not work with me to lower my price because he didn't think I would be able to pay my car note! Question is why not? Because of how I looked? I actually came in with cash to buy the exact car I wanted I had saw it online but wanted to see if I could get a lower price, I was so shocked and his explanation for not lowering the price I left I took a card but will not be going back. And the cars were over priced anyway.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Good Customer service, answered quickly

The dealer hasn't let me know much!! But i was out of town also!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Married to the dealership

I married on of their daughters - lasted for 21 years. They are an honest, hardworking, customer oriented dealership. It is a family owned and operated business. I purchased my cars from them - very happy with it. G.E.C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mis-representation

The car that is pictured does not have 61XXX miles the car has 147K miles!!!. The odometer was replaced over 8k miles ago. This car has the wrong mileage and thus is priced way above market value!!!! This dealer isn't being honest with the true nature of the car. The dealer will argue that he doesn't have to be honest in advertising the actual mileage due to the fact the car is over 10 years old. I wouldn't trust these folks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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GREAT CUSTOMER SERVICE!

I have purchased 2 cars from them and no complaints!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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