Courtesy Chevrolet Center

A good experience as John helped me determine the cause of the burning smell emanating from my vehicle.

I feel completely comfortable coming here knowing my cars in good hands and being fixed in a timely manner.

Solon Woodard was courteous, patient, and professional during my new car buying experience. I had gone into Courtesy Chevrolet to purchase a pre-owned vehicle but ended up buying a new 2013 Chevy Sonic. I'm in love with this car!! Not only does it get great gas mileage but its very comfortable and has lots of room. My son, who has special needs requires lots of leg room to get in and out of the car and the Chevy Sonic is perfect. The rooomy hatchback allows me to transport my (2) BIG dogs comfortably. I've shopped at several dealerships and Solon was the only salesperson whom I preferred to do business with. He was patient and not pushy like the other salespeople from other dealerships. Thank you Solon for your kind and patient ways, you are definitely an asset to Courtesy Chevrolet!!

One of the best buying experiences I have ever had. The staff ensured I was comfortable and well taken care of despite the renovations being done at the dealership and it made them shine even more.

Quick to find the truck and price we wanted. Dean was really nice and did an awesome job of explaining what should we get or what not for our new Silverado. They have answered all our questions clearly.

Quick to find the truck we wanted and the price we wanted .

Mike Tomich, from the internet sales department, sold me my used 2011 HHR (certified pre-owned) about 1 month ago and I am absolutely happy with my purchase. Not only do I love the car, but the service at Courtesy Chevrolet was oustanding. I was greeted with by happy faces (employees and shoppers alike) in all directions. All of the staff were very knowlegable and helped answer questions and worked well as a team to support me in the buying the process and make sure everything was taken care of properly. Courtesy Chevrolet has a nice selection of both new and used cars. Mike was able to show me several vehicles I liked. His acute attention to my needs and desires helped narrow down my choices before he accompanied me on a few test drives along an enjoyable route. My vehicle only came with 1 key and beeper set, so Mike gladly ensured that another key be made for me along with filling up the windshield wiper fluid, which he realiezd was empty, and getting the car all shiny and clean. I only give a low rating in the "Facilities" category because this dealership is currently undergoing construction for a brand new showroom, but I am sure it will be a handsom spectacle when all the work is finished this spring. The construction did not at all impact my sales experience. I am active duty military and they were happy to honor pricing and financing which I obtained through USAA. Mike explained to me that at least 40% of their customers are local military service members and their families. It was clear that the staff make it a priority to treat us with exceptional service and offer the best deals they can. I was actually in the process of moving across the country, from San Diego to Virginia, at the time I bought the car. Mike was happy to assist me in finding a car transport service to ship it for me because I did not want to make the drive. He found a great company who offered me a lower price than I was able to find in doing my own research, and I am now here in VA, my car made it safely and soundly, and I am still completely satisfied with every part of this sale. Mike even called me last week to check in that I'd arrived safely and had received my car, and he thanked me again for my business.

Thanks guys for a smooth and informative transaction. Trevor did a outstanding job. He answered all the questions that he could and when he didn't know the the answer he got it for us - that shows honesty and willingness to get it right. We also really appreciated the assistance that Ray provided in closing the deal. Although we were determined that this was to be our first electric vehicle, we needed a lot of information (education). While it is clear that the newness of the technology requires much experience to really gain expertise, we never felt that we were being misled - and when something that might have been assumed earlier was incorrect, Trevor or Ray made sure we got the right answer. Oh, sorry I couldn't give an "excellent" for the facilities. But the dealership was undergoing a remodel and things were a little make-shift (no fault of the dealership, though). However, we were never uncomfortable.

Ramon is the type of character who gives car dealers a bad name. It is unfortunate this dealership has to be so poorly represented by this "closer". From the second we shook hands and were introduced it immediately headed down hill. Ramon pulled out the scratch paper and began writing in chicken scratch in an effort to be as confusing and unclear as humanly possible. As I questioned his tactics he would head back to the "desk" and see if "he could do better" then come back and ask, "what is it gonna take to do this deal?" Then he headed back to the desk... Eventually I excused myself from the dealership, said thanks but no thanks. The next day, Michael gave me a call to apologize for any discomfort I had experienced. He explained to me that he knew we could work out a deal if we communicated directly. I let him know I appreciated the follow up and thanked him for his apology. Steve (internet sales manager who originally provided the vehicle quote) and Michael proceeded to work on the deal. Eventually, they communicated they had an approval at the rate I was looking for (A Tier Lease) but when I got closer to the dealer Steve called and said, "good news, we got you the B tier". At this point I contemplated turning around as I felt I AGAIN had received false information. Against my instinct I proceeded to the dealership. We finally settled on a purchase agreement, I SIGNED A CONTRACT, and was promised next day delivery. The next day Michael called to say that the vehicle COULD NO LONGER BE DELIVERED AS IT WAS SOLD to ANOTHER BUYER and that we did not have a deal. My contract clearly has the signature of the dealer, with the vehicle identification number, financing information, etc yet the vehicle was sold to another buyer. I am sure the other buyer was more profitable for the dealership. Legal? I am anxious to see how this problem is resolved as I do not want to take things to the next level. Overall, a poor experience even though there were multiple attempts at trying to right their wrongs. Both Doug and Tony seemed professional although I had little to no interaction with both. I appreciate that Doug did not try to push me into all of the "add-ons". Once I said not interested he moved forward.

Definitely the best car buying experience I've ever had buying a new car, and let me tell you, my husband and I have definitely bought (and sold) our fair share of cars. I highly recommend doing business with Tanya Charles who made the experience painfree and seamless. We got exactly the car we wanted, for a fair price, with no haggling or game-playing. She definitely went out of her way to make the experience top notch, as did her colleagues.