Reviews
I brought in a used Cadillac Escalade that I purchased a
I brought in a used Cadillac Escalade that I purchased a few days ago. You guys did a thorough assessment of its condition. But when I asked you guys to do the work, you wouldn't touch the car saying that it should be totaled. I subsequently took it over to Vanguard GMC and they said they would get the car back in shape. You didn't charge me for the assessment, which was really good. But you refuse to do any work to bring the car back into proper condition. And so I had to take it to Vanguard. That was disappointing, considering that you guys are the Cadillac dealer in Sherman. I have been going to Vanguard for four years and they have provided excellent service. This is just another example why I would always prefer to go to Vanguard.
I brought in a used Cadillac Escalade that I purchased a
I brought in a used Cadillac Escalade that I purchased a few days ago. You guys did a thorough assessment of its condition. But when I asked you guys to do the work, you wouldn't touch the car saying that it should be totaled. I subsequently took it over to Vanguard GMC and they said they would get the car back in shape. You didn't charge me for the assessment, which was really good. But you refuse to do any work to bring the car back into proper condition. And so I had to take it to Vanguard. That was disappointing, considering that you guys are the Cadillac dealer in Sherman. I have been going to Vanguard for four years and they have provided excellent service. This is just another example why I would always prefer to go to Vanguard.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Dealership did a safety recall on my truck and after 12
Dealership did a safety recall on my truck and after 12 miles my check engine lights came on and several other warning lights!! The dealership sent a wrecker after on Monday morning. Called and told me that the #2 injector was faulty! 1800 dollars later I have my truck back after a free safety recall!! Thanks again for all your help
Dealership did a safety recall on my truck and after 12
Dealership did a safety recall on my truck and after 12 miles my check engine lights came on and several other warning lights!! The dealership sent a wrecker after on Monday morning. Called and told me that the #2 injector was faulty! 1800 dollars later I have my truck back after a free safety recall!! Thanks again for all your help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Though the beginning of my experience was rocky, Ryan and
Though the beginning of my experience was rocky, Ryan and Tommy made up for it in the end with great customer service and hospitality. They are both the epitome of how customers should be treated when making a large important purchase.
Though the beginning of my experience was rocky, Ryan and
Though the beginning of my experience was rocky, Ryan and Tommy made up for it in the end with great customer service and hospitality. They are both the epitome of how customers should be treated when making a large important purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you
It is alright.
It is alright. Could use better service specials. Tried to tack on extra charges but I called them on it.
It is alright.
It is alright. Could use better service specials. Tried to tack on extra charges but I called them on it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great customer service No That's enough No, no, no no no
Great customer service No That's enough No, no, no no no no no no no no no no atop being so pushy. Its unbecoming of your dealer ship
Great customer service No That's enough No, no, no no no
Great customer service No That's enough No, no, no no no no no no no no no no atop being so pushy. Its unbecoming of your dealer ship
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They where easy to work with and understood my financial
They where easy to work with and understood my financial constraints and worked with me to get me into a vehicle
They where easy to work with and understood my financial
They where easy to work with and understood my financial constraints and worked with me to get me into a vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Personable and walks you through the whole process with
Personable and walks you through the whole process with ease and efficiency. Easiest car buying experience ever.
Personable and walks you through the whole process with
Personable and walks you through the whole process with ease and efficiency. Easiest car buying experience ever.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very polite when scheduling an appointment or needing to
Very polite when scheduling an appointment or needing to reschedule. The cost l feel is very reasonable. Over all very satisfied.
Very polite when scheduling an appointment or needing to
Very polite when scheduling an appointment or needing to reschedule. The cost l feel is very reasonable. Over all very satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone here is super friendly and helpful.
Everyone here is super friendly and helpful. They did a good job on my car. Problem solved and I’m happy. Kudos to Stone and Joseph.
Everyone here is super friendly and helpful.
Everyone here is super friendly and helpful. They did a good job on my car. Problem solved and I’m happy. Kudos to Stone and Joseph.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best customer service I have received from a Chevy
The best customer service I have received from a Chevy dealership to date. Brett and The service department have gone above and beyond to help me any way they can. From assessing issues and finding solutions promptly to helping with a loaner while things are getting fixed. It has been a great experience all around!
The best customer service I have received from a Chevy
The best customer service I have received from a Chevy dealership to date. Brett and The service department have gone above and beyond to help me any way they can. From assessing issues and finding solutions promptly to helping with a loaner while things are getting fixed. It has been a great experience all around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair