Bought a brand new mustang gt from this dealer ship, 2 weeks later I took the wheels off to do some cleaning and I noticed the tires has cords poking through them. I then went to the dealer shop to talk to them about it, one of the sales person told me that all the mangers were busy atm even tho there is literally no one, not one customer. So he told us to wait...for 2 hours. So I'm just leaving my mistakes here so you can learn from it. Once they sold u the car this dealer wants nothing to do wit you not even customer service... update after hours of being the manager finally saw my review and decided to confront saying "why are you basing on my name?" Just so u know till this point he still hasn't asked if I'd been helped yet. So Ik your reading mr manager I'm sorry for saying the truth straight to ur face. Apologies
Sandra was very professional and helpful and made our car buying experience great. She really help us through the process. Highly recommended. So happy with our purchase Brand new f-150.
A note of gratitude to Patrick McAllister and Garrett Haskins for their professionalism and patience through my vehicle purchase experience. They intently listened to my desires in a new truck and proceeded to show me vehicles with those attributes. As I narrowed down the exact components that I wanted, they afford me ample time to ponder the wealth of information that they provided. In a couple of days when they collaborated in finding the right truck for me they expertly walked me through the vehicle purchase in a limited amount of time. Many kudos to these gentleman for their knowledge, time and efforts in making this experience pleasurable.
HAPPY HALLOWEEN 2017
Wow! I had my heart set on a""Kona Blue""SEL.....via a few quick inquiries via text e/Jerry in the Sales Team@Mossy Ford Mission Bay;.......my New Kona Blue SEL...is now in my Driveway!!!!! I'm soooooo Stoked!!!!!! Its the perfect little car ,now that my kids are grown; perfect for just my lifestyle!!!.....& life is short so its a pleasure to have a smooth no hassle time @,Mossy Mission Bay!!!!!!Thank You Jerry!!!!!
Great place to buy a car. The staff is friendly and helpful . Jerry Lizarme my sales consultant was educated and well informed about the cars he sells. I thank Jerry for being patient with me and taking the time to teach me how to operate my new Ford Focus hatchback. I love my new car. Buy your next car at this dealership you will not regret it.
Richard King Sales Person
Richard has been a pleasure to work with. I especially appreciate someone who honestly cares about the end user and the practical nature of how a car has to fit the buyer. I leased a 2016 Ford C-Max Hybrid and Richard made the buying process so much easier than what we have had to endure in the past. It was quick and easy and he really anticipated all of my needs. He is a true professional and has followed up with me on numerous occasions to make sure I am still satisfied and that the car is serviced when necessary. I will request Richard next time we either purchase or lease a car from Mossy Ford and continue to come back because of him. Thank you Richard for your service! Mary
The best Salesperson we have ever dealt with!
We had visited over 20 dealerships looking at cars. We could not find a salesperson anywhere that would give us information that was useful. Most had no clue about what they sold and others tried to sell us what they wanted to sell. Then we went to Mossy Ford to look at Fords again. We had been to two other Ford stores but the salespeople we talked to didn't seem to know much about anything. We met Richard King and told him we had been shopping for a vehicle but we're not sure what was the best choice. He asked us if we could sit down for 10 minutes and talk about what we expected out of our next vehicle. We talked about everything from From manufacturing and engineering advancements to the pros and cons of leasing. We narrowed it down to 2 vehicles in less than 20 minutes, test drove both (which were the best test drives we had ever been on) and purchased in less than 3 hours. Richard was a joy to work with and Scott the manager was great! We already have 2 friends purchasing from Richard at Mossy Ford. Save yourself time a go see him first. He could save you days and you won't regret it.
Thank you for reviewing Mossy Ford and welcome to our family! We are beyond pleased to hear that you had a GREAT experience. We value your feedback and business. If you have any friends, family, neighbors or co-workers looking for a vehicle, please send them our way! Once again, thank you for the opportunity to earn your business!
New F-150 Excellent Experience
Short Version: I got more than I wanted without breaking my budget...and enjoyed the experience. 1st for me when buying a new vehicle...Thanks Paulette! xxxxxxx Long Version: I visited no less than 10 dealerships in my search for a new truck before arriving at Mossy Ford. I had a very specific idea of what I wanted and what it should cost me. I was greeted before getting to the door and escorted to Paulette, the sales associate I had contacted online. After a quick sit down we were on the lot and driving trucks. The first thing I noticed was how well informed Paulette was. She had actually driven these trucks instead of just guessing when I asked questions like a few other dealers. If she didn't know (not often) she said so and looked it up when we got back. I thought I was going to have to order what I wanted but Paulette found a truck with everything I was looking for. Initially the price was to high and I didn't want to pay for options I didn't need/want. We sat down and came to an agreed price without me feeling sold/pressured or tricked. I ended up with more than I wanted, still under budget...MIRACLE! It's been over a month since I drove my new truck home and I'm still happy. Paulette checks in from time to time making sure everything is good and to make sure I'm figuring out all the gadgets this thing comes with. Overall I am very satisfied with my experience and would recommend Mossy and Paulette to anyone in the market for a new vehicle.
Smooth experience with my first car
From start to finish all the process was great, specially for me since this was my first car purchase. The sales Rep Paulette Beach, was always open to help and all the time just looked for the specific car I was looking for and not offering something else to have a sale. Congratulations!
Wonderful experience of buying 2012 Ford Escape
It was lucky to find my car in Mossy Ford with a great help from the sale representative Paulette Beach. The service there is very nice and I love my new car!!!