Reviews
BEST CUSTOMER SERVICE!
BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻
BEST CUSTOMER SERVICE!
BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BEST CUSTOMER SERVICE!
BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!
BEST CUSTOMER SERVICE!
BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I wrote a 1-star review after a bought my Bronco in
I wrote a 1-star review after a bought my Bronco in December. Then the manager called me and bribed me with services to delete it. I did. But ai am reposting because I never collected on my bribe. One of my main complaints was that they got a Toll road ticket on my trade in vehicle. I asked them to pay it and the manager said it was no big deal.. Then this morning, 2 months later, I get a text from Toll roads saying they have reported this ticket to the DMV. Great. Thanks Mossy. The other reasons for my review: When I drove off the lot, I knew nothing about my car. Then a week later I went to Carlsbad Ken Grody Ford to buy floor matts. I asked a simple question about the car, and they were shocked I didn't know. They came to my car and spent an hour or more showing me all kinds of cool stuff. They had me download the app, etc. So it is seriously a 1-star for Mossy Ford. I can't even remember the name of the rep I worked with because he left me sitting in a chair by myself while waiting. He could have used that time to show me the app, etc.
I wrote a 1-star review after a bought my Bronco in
I wrote a 1-star review after a bought my Bronco in December. Then the manager called me and bribed me with services to delete it. I did. But ai am reposting because I never collected on my bribe. One of my main complaints was that they got a Toll road ticket on my trade in vehicle. I asked them to pay it and the manager said it was no big deal.. Then this morning, 2 months later, I get a text from Toll roads saying they have reported this ticket to the DMV. Great. Thanks Mossy. The other reasons for my review: When I drove off the lot, I knew nothing about my car. Then a week later I went to Carlsbad Ken Grody Ford to buy floor matts. I asked a simple question about the car, and they were shocked I didn't know. They came to my car and spent an hour or more showing me all kinds of cool stuff. They had me download the app, etc. So it is seriously a 1-star for Mossy Ford. I can't even remember the name of the rep I worked with because he left me sitting in a chair by myself while waiting. He could have used that time to show me the app, etc.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
All the people I met I Mossy Ford were fantastically
All the people I met I Mossy Ford were fantastically professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department is Yuge! Some people may wince at going to a dealer, but Mossy Ford is a nice play to go. Thanks! Dave Raffo
All the people I met I Mossy Ford were fantastically
All the people I met I Mossy Ford were fantastically professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department is Yuge! Some people may wince at going to a dealer, but Mossy Ford is a nice play to go. Thanks! Dave Raffo
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have bought 3 vehicles from Mossy and the sales people
I have bought 3 vehicles from Mossy and the sales people were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and He told me that is all He would pay me period. So I put a For Sale sign on my used truck and got $3,300.00 from a neighbor. So be careful you get a good far appraisal on your car.
I have bought 3 vehicles from Mossy and the sales people
I have bought 3 vehicles from Mossy and the sales people were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and He told me that is all He would pay me period. So I put a For Sale sign on my used truck and got $3,300.00 from a neighbor. So be careful you get a good far appraisal on your car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you Joe for taking the time to share your experience. We appreciate your continued patronage and are so happy to hear that Caleb has taken great care of you. We understand your perspective regarding your trade in, and we hope you understand that the trade in value with a dealership is always going to be lower than selling it yourself to a private party. I am happy to discuss it with you further if you have further questions. I can be reached at ginag@mossy.com. We hope you are enjoying your new Ford and we are a phone call away for any further questions you may have. Happy driving! Gina Gonzalez Director, Customer Relations.
I really like this Dealer!
I really like this Dealer!! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say we live in Escondido but we like Conner for his great service. Mauricio & Tammy
I really like this Dealer!
I really like this Dealer!! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say we live in Escondido but we like Conner for his great service. Mauricio & Tammy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Mauricio and Tammy for sharing your great experience with Conner and our team. We value your continued business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations.
I have leased or purchased 4 of our vehicles from Mossy.
I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch!
I have leased or purchased 4 of our vehicles from Mossy.
I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your great experience with our team. We value your continued business and appreciate you choosing Mossy! Happy driving! Gina Gonzalez Director, Customer Relations
I have received Five Star Service from Mossy Ford since
I have received Five Star Service from Mossy Ford since the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People.
I have received Five Star Service from Mossy Ford since
I have received Five Star Service from Mossy Ford since the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your 5 star experience! We appreciate you choosing Mossy and look forward to seeing you back for service. Enjoy your new Escape and happy driving! Gina Gonzalez Director, Customer Relations
Even though we had to wait 19 months for our Maverick
Even though we had to wait 19 months for our Maverick Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and courteous while under the stress of the production delays. They explained as best they could why it was taking so long. Caleb was great at making the purchase paperwork as simple as possible. Noriko was also very competent. We would highly recommend them and Mossy Ford.
Even though we had to wait 19 months for our Maverick
Even though we had to wait 19 months for our Maverick Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and courteous while under the stress of the production delays. They explained as best they could why it was taking so long. Caleb was great at making the purchase paperwork as simple as possible. Noriko was also very competent. We would highly recommend them and Mossy Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, and we appreciate your patience during the 19-month wait for your Maverick Lariat. We're thrilled to hear that Caleb Knaggs and Brent Roehm provided professional, patient, and courteous service despite the production delays. It's great to know that they explained the reasons for the delay and that Caleb made the purchase paperwork as straightforward as possible. We'll make sure to pass on your experience to Caleb, Brent, and Noriko. If you have any further needs or if there's anything else we can assist you with, please don't hesitate to let us know. We value your busiess and appreciate you choosing Mossy! Enjoy your new Maverick Lariat! Gina Gonzalez Director, Customer Relations
Johnathan our representative was so knowledgeable and
Johnathan our representative was so knowledgeable and helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too , because of her we got few more service options on the car too
Johnathan our representative was so knowledgeable and
Johnathan our representative was so knowledgeable and helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too , because of her we got few more service options on the car too
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Farzaneh, it's great to hear that you had a great experience with Noriko, Johnathan and our team. We do our best to guide you through the process and ensure your satisfaction. Your positive feedback and willingness to recommend us to others is much appreciated. Enjoy your new car, we look forward to meeting any future servicing needs you may have. Thanks for choosing Mossy! Gina Gonzalez Director, Customer Relations