Kearny Mesa Toyota

Some time ago, I took my 2016 FR-S in for its 60k mile service, which includes a tune-up/spark plugs. Immediately I noticed what would later be diagnosed (at cost) as a misfire due to a cracked spark plug. This at one point caused a check engine light, though allegedly no codes were read by techs. I didn't immediately return the vehicle because I foolishly trusted that this dealership wouldn't return my car to me with such an obvious defect in general, let alone one they themselves created. Six thousand miles later, well ahead of the service interval, the misfire was noticeably worse, and a rattle from the engine developed. That is when this dealership charged me $1,000 for the privilege of diagnosing and fixing the issue of the faulty spark plug, and they want a further ELEVEN THOUSAND simply to diagnose the rattle. At this point, I wouldn’t trust this dealership to replace a light bulb in my house without starting an electrical fire. I’m so disgusted not just with this dealership, but with Toyota as a company at this point, I will gladly forgo the Toyota Care perk of my 22 Camry and take my business elsewhere if it means never having to give these frauds another penny.

We went rhere only looking for a used vehicle but Fred helped us out and was so good he had us purchase a brand new Rav4 XLE Limited instead without any complaints.

The team at Kearny Mesa Toyota are one of a kind, the manager that was assisting in getting me a new car was by far one of the best managers and leaders I have seen, they sat patiently waiting for me to get my approval from my bank and even stayed open later to finish the sale! Not only was the customer service amazing but they were all around good people I would recommend this place to anyone looking to get a great deal on a new car!

Inquired about a Toyota I saw online, asked explicit questions and received no answers to my questions . Also, these sneaky dogs kept calling me when I asked them not to. Then I went and blocked their number from my cellphone , but they have found a way to continue to call and leave voicemail. They seriously have left like 10 messages or more. I wanted just the questions I had given them, but got nothing but the old runaround. Just the old salesman BS.

I wish I could give 0 star to this dealership. I went there early September to purchase a new Camry LE 2019, and people there were arrogant. Will never recommend this dealership to anyone!!!!!!!!!

I went to the dealership to purchase a used vehicle that I found online for my teenage daughter. I knew going in that if the vehicle started that I was buying it even if they would not come down on price and thought that I could be in and out pretty fast. I test drove the vehicle and then we agreed to numbers. After that the experience went down hill as I had to wait an extensive amount of time before I was able to sit down with finance person to sign paperwork. The signing process went fast but afterward I again had to wait an extensive amount of time before I could get the keys so I could leave. Their excuse was that the car was getting a quick clean up and they were really backed up. I decided to walk around and found the car cleaned up and ready to go so I asked them if I could have the keys and they said my salesperson would find me soon. After another period of time I found out that the salesperson was on a test drive so I ended up finding his boss and told him that I needed to leave ASAP. He was able to find the keys and escorted me to the car and I left. Bottom line the process took way too long. Also, I was not even given a business card for anybody that I worked with that day. Very unsatisfied.

Went in to see about a new RAV4 Hybrid for my daughter. The bottom base model, the stripped down version has an MSRP of around $29,000. Since it is new and just released they added a $5000 "market price " addition to the sticker bringing it to $37,000. What a joke, I will never do business with these pirates!

I visited Kearny Mesa Toyota in early February 2019 in search of a Prius Prime. I wasn't sure I could afford the new car, but while I thought about it I was encouraged to put down a small deposit to hold the model of my choice. I did so, but ultimately decided to purchase a used model. When I went back for my deposit, they told me I would have to wait 2 hours to be seen. I am a flight attendant and had to leave for work within 30 minutes, so I told them I would come back. My next visit I was told again that they were very busy so I would have to wait and they couldn't tell me how long it would be. I explained that this was the second time and my patience was wearing thin. The manager came to assure me that they would take care of the matter and I should see my money returned to my credit card within 5-10 days. This didn't make sense to me, but I decided to again give them the benefit of the doubt. Last night, April 24th, I looked at my statement and nothing from Kearny Mesa Toyota has been returned to my account. I'm appalled at their service. They are wonderful if you are a promising client, but otherwise you are of no use to them. I would recommend that you shop for a car anywhere else Toyota has facilities. Definitely NOT this dealership.

Yelp won't let me leave 0 stars, thus my 1. I purchased out my lease on a Prius earlier this month through Kearny Mesa Toyota. Or at least I THOUGHT I did. Apparently, the transaction was a secret to Toyota Financial, whom I had the lease from. The buffoons in the Kearny Mesa financing department forgot to pay Toyota, or even to let them know that, oops, the sale was completed. As a result, Toyota Financial now thinks I owe them multiple car payments, plus late charges, and they are reporting it to the credit bureaus. The last time I took one of their phone calls, tonight, they mentioned the possibility of repossessing the car. After three unsuccessful long-holding phone calls, I finally got someone at Kearny Mesa, a sales manager named Ismael, to apologize profusely and to promise to "straighten everything out tomorrow morning." Oh yeah? Does that include straightening out my credit? This unacceptable, unprofessional conduct is what they call treating the customer right? If Kearny Mesa were the last car dealership left on Earth, I would still go elsewhere. BEWARE.

spoke to an internet sales person who agreed they would honor the written deal I had from another dealership. I provided the documentation and went to make the deal. After two hours of paperwork, they reneged when I refused to pay extra for GAP insurance, extended warranty, etc... A deal is a deal, but this dealership does not have the integrity to honor their agreements.