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We went rhere only looking for a used vehicle but Fred helped us out and was so good he had us purchase a brand new Rav4 XLE Limited instead without any... complaints.
The team at Kearny Mesa Toyota are one of a kind, the manager that was assisting in getting me a new car was by far one of the best managers and leaders... I have seen, they sat patiently waiting for me to get my approval from my bank and even stayed open later to finish the sale! Not only was the customer service amazing but they were all around good people I would recommend this place to anyone looking to get a great deal on a new car!
I had never gone to a dealer for repairs until I got my Tacoma. But when I bought that truck, I brought it in for an inspection. Now it has more than... 100k miles and it's it back in the shop twice more when it had an issue. Every time, the team was able to assist me immediately. This last time I was even able to make an appointment online after hours for the earliest appointment the next day. They gave me a ride to work and back. And they even lent me a courtesy car when they had to keep my truck overnight. Both times I brought the truck in for repair, I feel that the shop expertly diagnosed the problem, proposed an appropriate solution, and executed flawlessly. I love my truck and I trust that at Kearny Mesa Toyota it's in good hands. 10/10 would recommend.
Inquired about a Toyota I saw online, asked explicit questions and received no answers to my questions . Also, these sneaky dogs kept calling me when... I asked them not to. Then I went and blocked their number from my cellphone , but they have found a way to continue to call and leave voicemail. They seriously have left like 10 messages or more. I wanted just the questions I had given them, but got nothing but the old runaround. Just the old salesman BS.
Hello, I am concerned to learn about your disappointment regarding these messages. Providing excellent customer service is our main goal and I would a...ppreciate the opportunity to address this situation. Please email me at email@example.com. Thank you! -Maria Spina, Customer Relations Manager, Kearny Mesa Toyota, (858) 430-2609, firstname.lastname@example.org
I wish I could give 0 star to this dealership. I went there early September to purchase a new Camry LE 2019, and people there were arrogant. Will never... recommend this dealership to anyone!!!!!!!!!
Hello, We wish to offer exceptional customer service to all of our guests. I regret to learn that the level of service offered to you did not meet yo...ur expectations. Please contact me so that I may learn exactly what gave you this impression of us. Best regards, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 email@example.com
I went to the dealership to purchase a used vehicle that I found online for my teenage daughter. I knew going in that if the vehicle started that I was... buying it even if they would not come down on price and thought that I could be in and out pretty fast. I test drove the vehicle and then we agreed to numbers. After that the experience went down hill as I had to wait an extensive amount of time before I was able to sit down with finance person to sign paperwork. The signing process went fast but afterward I again had to wait an extensive amount of time before I could get the keys so I could leave. Their excuse was that the car was getting a quick clean up and they were really backed up. I decided to walk around and found the car cleaned up and ready to go so I asked them if I could have the keys and they said my salesperson would find me soon. After another period of time I found out that the salesperson was on a test drive so I ended up finding his boss and told him that I needed to leave ASAP. He was able to find the keys and escorted me to the car and I left. Bottom line the process took way too long. Also, I was not even given a business card for anybody that I worked with that day. Very unsatisfied.
Hello, I am very sorry to hear you felt your experience shopping for a vehicle for your daughter did not meet your expectations. Your feedback is impo...rtant to us and I would like to connect with you about what happened but unfortunately, we are unable to reach out due to the lack of contact information. Please contact me directly with your best details. I hope to address any concerns and achieve your satisfaction in the future. Best, Maria Spina, Customer Relations Manager, Kearny Mesa Toyota, (858) 430-2609, firstname.lastname@example.org
Went in to see about a new RAV4 Hybrid for my daughter. The bottom base model, the stripped down version has an MSRP of around $29,000. Since it is new... and just released they added a $5000 "market price " addition to the sticker bringing it to $37,000. What a joke, I will never do business with these pirates!
Diego, I am sorry to hear about your disappointment with the listed MSRP while shopping for your daughter. Providing excellent customer service is ou...r main goal and I would appreciate the opportunity to discuss the details of this matter further with you. Please email me at email@example.com. Thank you, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 firstname.lastname@example.org
I visited Kearny Mesa Toyota in early February 2019 in search of a Prius Prime. I wasn't sure I could afford the new car, but while I thought about it... I was encouraged to put down a small deposit to hold the model of my choice. I did so, but ultimately decided to purchase a used model. When I went back for my deposit, they told me I would have to wait 2 hours to be seen. I am a flight attendant and had to leave for work within 30 minutes, so I told them I would come back. My next visit I was told again that they were very busy so I would have to wait and they couldn't tell me how long it would be. I explained that this was the second time and my patience was wearing thin. The manager came to assure me that they would take care of the matter and I should see my money returned to my credit card within 5-10 days. This didn't make sense to me, but I decided to again give them the benefit of the doubt. Last night, April 24th, I looked at my statement and nothing from Kearny Mesa Toyota has been returned to my account. I'm appalled at their service. They are wonderful if you are a promising client, but otherwise you are of no use to them. I would recommend that you shop for a car anywhere else Toyota has facilities. Definitely NOT this dealership.
Kennette, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the delay to receive your money back.... Please send me an email at email@example.com with your preferred contact information to discuss this further. Thank you, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 firstname.lastname@example.org
Yelp won't let me leave 0 stars, thus my 1. I purchased out my lease on a Prius earlier this month through Kearny Mesa Toyota. Or at least I THOUGHT I... did. Apparently, the transaction was a secret to Toyota Financial, whom I had the lease from. The buffoons in the Kearny Mesa financing department forgot to pay Toyota, or even to let them know that, oops, the sale was completed. As a result, Toyota Financial now thinks I owe them multiple car payments, plus late charges, and they are reporting it to the credit bureaus. The last time I took one of their phone calls, tonight, they mentioned the possibility of repossessing the car. After three unsuccessful long-holding phone calls, I finally got someone at Kearny Mesa, a sales manager named Ismael, to apologize profusely and to promise to "straighten everything out tomorrow morning." Oh yeah? Does that include straightening out my credit? This unacceptable, unprofessional conduct is what they call treating the customer right? If Kearny Mesa were the last car dealership left on Earth, I would still go elsewhere. BEWARE.
Corey, I regret to learn of the concerns you have about the lease on your Prius. Providing excellent customer service is our main goal and I take you...r feedback very seriously and would like the opportunity to learn more about what happened. So that we may discuss this matter in further detail, can you please send your preferred contact method to me at email@example.com? Best Regards, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 firstname.lastname@example.org
spoke to an internet sales person who agreed they would honor the written deal I had from another dealership. I provided the documentation and went to... make the deal. After two hours of paperwork, they reneged when I refused to pay extra for GAP insurance, extended warranty, etc... A deal is a deal, but this dealership does not have the integrity to honor their agreements.
JH, Thank you for sharing your review. We appreciate your feedback as it is a reflection of our work. If you have any questions or concerns regarding... your sales experience, we would like to invite you to reach out to us. If you would like, please provide us with your contact information so that we can get in touch. Thank you for your business and we hope to hear from you soon. Thank you, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 email@example.com