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John Hiester Chevrolet of Lillington

(212 reviews)
Visit John Hiester Chevrolet of Lillington
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (910) 242-4693 (910) 242-4693
Used (866) 416-1138 (866) 416-1138
Service (888) 890-5041 (888) 890-5041

Reviews

(212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Hiester Chevrolet of Lillington from DealerRater.

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Chevy dealership was awesome while dodge/jeep dealership...

Chevy dealership was awesome while dodge/jeep dealership left me waiting for a long time with no info on my service issue. Shanna is awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always very professional and responsive. If I’ve ever...

Always very professional and responsive. If I’ve ever needed “extra” service like working in an appointment, the shop personnel has always done a fantastic job and gone over and above. The sales team is amazing and I would not go anywhere else to purchase a vehicle. Highly recommend this group of classy people and this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

John Hiester Chevrolet in Lillington has great service!...

John Hiester Chevrolet in Lillington has great service! William was super nice and very helpful when buying my car! Dewitt made the sale smooth and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was polite. I needed a battery. There are...

Everyone was polite. I needed a battery. There are several to choose from. They did not ask me my preference just gave me one 60 dollars more expensive than the base battery for my vehicle. It came with a 42 month warranty rather than a 30 month. I still would have like to had been asked about what was affordable to me. It would also be nice it businesses that allow you to wait would setup two waiting rooms one for those that wear mask and one for those that choose not too. I probably will not return unless there is an issue with my battery or I have no other options. Sweet people not asking about what I wanted to spend on the battery was not ok. Thank you for the opportunity to voice my opinion.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone at the dealership was real helpful and made me...

Everyone at the dealership was real helpful and made me feel right at home… Kind courteous polite they needed to know if I needed anything to let them know they made me feel right at home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick service at a fair price. Always met my expectations...

Quick service at a fair price. Always met my expectations and serviced my truck for the last couple years. Shanna has always been great to offer support

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service and takes the time to understand...

Great customer service and takes the time to understand what's going on instead of plugging in and only seeing codes. They won't fix a code then see if it works over and over. They will get it right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Came in for state inspection- I was charged, then they...

Came in for state inspection- I was charged, then they failed my vehicle because of window tint. This is unacceptable because they saw the tint on the window and should have told me it was too dark, they shouldn’t have done the inspection to get money from me and fail me on a 2020 vehicle. Bad customer service.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service!

Super staff?Kyle is a fantastic representative of the dealership! Trey is a super young man and very knowledgeable! The entire staff is very professional and will have my business for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, John Hiester Chevrolet Lillington Team

Courteous, knowledgeable and professional staff. Buying...

Courteous, knowledgeable and professional staff. Buying process was fast and efficient. Delivered vehicle the next day as promised and it looked amazing! Definitely would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.